How can I reset my password or PIN?

You can reset them for LIVE account here and for DEMO account here.

Is it possible to disable the PIN feature?

Yes. You can register one or more static IP addresses you are connecting from. If the address matches, Security code will not be required.

Open the Cabinet, go to Summary > My Account and look for the Security Settings section to change it.

Can I create a view-only access to my account?

Yes. You can create additional login names, which have view-only access to platform and/or reports. The password is going to be different, but the PIN will remain the same.

PIN code does not work?

Do NOT input the PIN in the security code field. Type in the random numbers that appear in the 4 fields that correspond to your PIN instead. More information can be found here

Is it safe to use Remember me option in Login window?

Yes, if you are the only user of the account on your Operating System. If not, anyone using the same account would be able to login.

Do you save my password on my computer?

No, we do not save the password on your computer.