I cannot login. There is "Incorrect time on computer" error shown in Login window.

Please check the correctness of the time and time zone set in your system. It must be incorrect.

Why do I see "Incorrect credentials" error in Login window?

Check your login name, password and security code. They are case sensitive. Make sure you input the numbers from the captcha images instead of PIN for security code.

Platform is constantly disconnecting.

Most probably the connection is blocked by:

• Antivirus software
• Firewall
• Router
• Internet service provider

Create proper exclusions for JForex4 or port 10443.

Is the connection from my country blocked?

We know that there are few countries, which are blocking connection indeed. For example - Turkey and Iran. We suggest using VPN in such cases.

I have a technical issue and you are requesting the log files of JForex4. Where can I find them?

Press Ctrl+Shift+L, when inside the platform, to open the logs folder. It is located in the root folder of the platform by default.