Proces otvorenia obchodného účtu začnete vyplnením krátkeho registračného formulára priamo z našej internetovej stránky, na základe ktorého obdržíte potvrdzujúci email s inštrukciami spolu s PDF dokumentom, ktorý treba vytlačiť, vyplniť, podpísať a poslať v origináli poštou na našu adresu v Ženeve.
Spolu s týmto dokumentom zašlite certifikovanú kópiu pasu / OP (toto nie je nutné v prípade, ak ste sa stretli so zamestnancom Dukascopy Bank osobne a ten potvrdila Vašu totožnosť). Pre viac info ohľadom certifikácie kliknite na (tento odkaz). Posledný doklad je potvrdenie o trvalom bydlisku (jednoduchá kópia) vo forme bankového výpisu, SIPO, účtu za pevnú linku, plyn, elektriku a pod.
Po obdržaní týchto dokumentov Vás budeme kontaktovať a po schválení účtu Vám zašleme inštrukcie k prevodu finančných prostriedkov.
Dukascopy Bank víta všetkých klientov: individuálnych/súkromných klientov a finančné inštitúcie ako banky a investičné fondy.
Prihlasovacie meno a dočasné heslo sú zaslané klientom ihneď po schválení účtu.
PIN kód je zaslaný SMS správou na registrované telefónne číslo ihneď po zmene dočasného hesla z obdržaného emailu. V prípade, že neobdržíte PIN kód, zavolajte prosím na obchodnú podporu Dukascopy Bank. Obyčajne sú prihlasovacie údaje zaslané ihneď po obdržaní finančných prostriedkov od klienta.
Obchodný účet je možné fundovať prostredníctvom bankového prevodu, kreditnej (MasterCard, Visa) / debetnej karty (Maestro, Visa Electron) a pomocou bankových záruk. Neakceptujeme šeky a iné cenné papiere ako možnosť fundovania účtu. Viac informácií nájdete v sekcii Možnosti Fundovania na našich stránkach.
Áno, Váš účet môže byť aktivovaný iba potom, ako obdržíme všetky riadne podpísané dokumenty.
Ak poskytnete/ukážete svoje identifikačné dokumenty jednému zo zamestnancov Dukascopy Bank, certifikácia nie je potrebná.
Certifikáciu môžu vykonať nasledujúce osoby/inštitúcie/úrady:
V prípade ďalších otázok kontaktuje svojho account manažéra.
Dukascopy Bank nespolupracuje s klientami z nasledujúcich krajín: Afganistan, Cuba, Iran, Japan, Myanmar, North Korea, South Sudan, Sudan, Syria and the USA.
Dukascopy Europe nespolupracuje s klientami z krajín na tomto zozname
Dukascopy Japan spolupracuje iba s rezidentmi Japonska.
In order to have access to PAMM account and manage client funds, a manager has to be registered as an external manager with Dukascopy and also to have a license (for certain countries).
Dukascopy requires the following account opening documents (agreement, etc.):
Assigned account manager will prepare an agreement and the PAMM manager has to sign and return it to us by post together with the certified copy of their passport, utility bill and resume. Then our compliance department will review it and make a decision regarding the PAMM account opening.
No. PAMM manager can manage clients’ capital only.
Dukascopy charges the fixed volume commission of 25 USD per 1 million USD traded.
Upon personal agreement with the client, the manager may charge the following commission:
Clients have online access to their managed accounts where the trading performance made by their manager can be monitored in online mode.
Before giving access to trading to the manager, clients are obliged to set an Equity Stop Loss level on the account. Should the account equity fall below the specified value, all exposure on the account will be immediately closed and the account will be deactivated from management.
On top of that, at any moment of time, clients have the possibility to close all existing exposure and deactivate the account from trading with immediate effect.
Besides deposit, activation of a managed account involves 3 more steps:
If there are unsettled trades in PAMM, the managed account will become active after settlement (21:00 GMT / 22:00 GMT summer/winter time).
There were unsettled trades in the PAMM. The top-up will get in the PAMM at settlement.
The exposure of only the concerned account will be reduced proportionally. For example, if a client withdraws 1’000 USD from an account which balance is 10’000 USD, the exposure of this account will be reduced by 10% by partially closing the open positions for the corresponding amount on the concerned account.
A self- trader’s account cannot be linked to PAMM. You will need to open a dedicated managed account. If necessary, you will be able to make an internal transfer of funds from your self- trader’s account to your managed account.
Dukascopy Bank acts as technology provider offering infrastructure for PAMM managers to be able to accumulate funds of various investors in one pool and to manage these funds via one account. To avoid possible conflict of interest, Dukascopy Bank SA makes no representations, warranties about any external account manager.
PAMM managers can be found using a general internet search, public ads or referrals.
When choosing a manager, it is crucial to check the results achieved by him/her in the past. At the same time, please remember that historical gains do not guarantee the same performance in the future.
Dukascopy Bank je regulovaná FINMA ako banka a obchodník s cennými papiermi. Tieto informácie si môžete overiť na stránkach regulátora FINMA
Deposit insurance protects the credit balances of private and corporate clients in the event of a bank or securities firm's bankruptcy. This guarantee is regulated by law.
The protection is limited to a maximum of CHF 100 000 per client and institution. Multiple accounts are added together.
esisuisse guarantees that it will cover protected deposits as part of the self-regulation of Swiss banks and securities firms.
Deposits at Dukascopy Bank are covered by the deposit insurance scheme.
Detailed information at www.esisuisse.ch
What is deposit insurance?
Deposits at Dukascopy Bank are covered by the deposit insurance scheme.
In the event of a bank’s bankruptcy, the deposit insurance scheme protects client deposits against loss up to the amount of CHF 100 000 (laid down by law).
If a client has multiple accounts at the same bank, the credit balances are added together, with a maximum amount of CHF 100 000 covered.
What is changing for joint accounts?
If several persons own an account together, this group is treated as an individual, separate client when it comes to protection.
If this group holds multiple accounts, these are added together. The balance for the group is protected up to a total of CHF 100 000.
As an example, groups might comprise spouses, simple partnerships, communities of heirs or condominium associations.
If individuals in such a group have their own separate client relationship with the bank, a balance of up to CHF 100 000 is also protected for this separate client relationship.
Until 31 December 2022, the group’s balance is divided among the individuals in the group, the split amount then added together with claims from individuals’ own separate client relationship and the protection capped at CHF 100 000 per person
What is changing for financial intermediaries?
«Financial intermediaries» are no longer protected (no protection and no privileged treatment of deposits in case of bankruptcy).
As an example, these include other banks, securities firms and insurance providers.
What is changing for clients of foreign branches?
If a client has deposits at a foreign branch of the bank, they are considered to be an individual, separate client of this branch.
Deposits booked in Switzerland and deposits booked in a foreign branch are no longer added together for protection purposes or for privileged treatment under bankruptcy law.
Deposits that are booked in foreign branches will continue to have no protection but will receive privileged treatment under bankruptcy law for up to CHF 100 000.
Where is the protection of bank deposits regulated in law?
The legal provisions for deposit protection can be found in Articles 36a to 37jbis of the amended Banking Act and in Articles 42a to 44a of the amended Banking
Ordinance.
Although we have every intention of avoiding contradictions, please note that the legal provisions are authoritative and this client notice, which is not legally binding, is not authoritative.
You can find more information about the deposit insurance on the website www.esisuisse.ch
AEOI sa zameriava na reporting informácií o účtoch klientov daňovým úradom.
Táto regulácia prikazuje švajčiarskym finančným inštitúciám reportovať informácie na ročnej báze o určitých účtoch klientov priamo FTA (Swiss Federal Tax Administration). Ide o účty FO a PO z krajín, ktoré podpísali zmluvy o transparentnosti finančných výkazov (AEOI). V prípade PO môžu úrady vyžadovať aj informácie o osobách, ktoré vykonávajú riadiacu činnosť spoločnosti.
Po prijatí týchto informácií ich FTA prevedie priamo daňovým úradom krajiny FO alebo PO. Ak FO alebo PO má rezidenciu, či domicil vo viacerých krajinách, oznamovacia povinnosť sa vzťahuje na všetky krajiny.
Zoznam krajín nájdete na týchto stránkach
Retroaktívne sa reportovať nebude. Pre každú partnerskú krajiny sa začne reporting od mementu podpísania zmlúv AEOI medzi Švajčiarskom a partnerskou krajinou. Prvý reporting sa robí od jeden rok od dňa podpísania zmluvy.
Napr. pre všetky krajiny EÚ je týmto dňom 1st Január 2017. Preto Dukascopy Bank bude reportovať všetky informácie 31st Decembra 2017 (prípadne v deň uzavretia účtu, ak je to pred 31.12.2017).
Deň podpisu zmluvy so všetkými krajinami môžete nájsť na odkaze www.sif.admin.ch
Reporting prebieha každý rok pre všetky účty FO a PO z krajín, ktoré podpísali zmluvy AEOI.
Áno, ako švajčiarska banka má aj Dukascopy Bank má povinnosť dodržiavať regulácie a zmluvy AEOI.
Ide o všetky informácie vrátane mena, adresy, krajiny daňovej rezidencie, DIČ a dátum narodenia/rok založenia PO. Reportingu podliehajú takisto majitelia a výkonní pracovníci právnických osôb.
Spolu s týmito informáciami sa reportuje aj číslo účtu, hrubý zisk/strata a stav účtu na konci kalendárneho roka.
Tieto informácie budú k dispozícií iba daňovým úradom členských krajín. Členské krajiny budú narábať s týmito informáciami diskrétne a nebudú ich poskytovať ostatným krajinám.
You have the following rights under the AEOI Act and the Federal Act on Data Protection (FADP):
You are entitled to the full extent of legal protection offered by the Federal Act on Data Protection (FADP) regarding Dukascopy Bank. In particular, you have the right to request which information has been collected about you for reporting to the FTA. On request, Dukascopy Bank shall provide you with a copy of its report to the FTA. Moreover, you are entitled to request that incorrect data about you in Dukascopy Bank systems be corrected.
You have the right to access information and to request that incorrect data about you resulting from errors in the reporting process be corrected. For the rest we refer to the article 25a of the Federal Act on Administrative Procedure.
Nie, retroaktívne sa reportovať nebude.
Dukascopy Bank služby sú spoplatnené rôzne. Kompletný prehľad poplatkov nájdete na našich stránkach.
V Dukascopy Bank je páka nastaviteľná až na úroveň 1:200 počas pracovných dní a 1:60 cez víkendy/sviatky/mimo-trhové hodiny.
Áno, obchodné podmienky sa môžu líšiť v závislosti od inštrumentov, obchodného nastavenia a pod. Dukascopy Bank SA snaží zaručiť rovnaké podmienky pre všetkých obchodníkov na DEMO a LIVE účtoch, no rozdiely sa môžu vyskytnúť.
Dukascopy Bank uplatňuje rôzne sadzby tak, aby zaistila lepšie "overnight" podmienky pre klientov s vyšším obchodným obratom. Čím viac obchodujete, tým lepšie rolovacie podmienky dostanete. Pre viac informácií kliknite na tento odkaz.
Ak máte otvorené dve opačné pozície (dlhú a krátky) pre rovnaký inštrument, môžete použiť funkciu "Merge" (spojiť pozície), za ktorú nemusíte platiť žiadne komisie, keďže nepríde k žiadnemu obchodu.
Berte však prosím na vedomie, že aj plne hedgeované pozície vytvárajú náklady (spread, komisia).
Áno, ECN prostredie je definované nasledovne: existencia trhu, kde obchodníci môžu obchodovať medzi sebou navzájom, zobrazenie hĺbky trhu vrátane nákupných a predajných príkazov, variabilných spreadov, rýchla exekúcia bez dealing desku, cenová konkurencia medzi obchodníkmi a rovnaké ceny a data feed pre všetkých účastníkov trhu. SWFX spĺňa všetky tieto podmienky ECN trhu.
Nie, všetky obchody sú exekvované automaticky pomocou SWFX systému, exekúcia je STP (Straight-Through Processing) bez manuálnych zásahov. V prípade príkazov cez telefón, tie sú zadávané do systému manuálne pracovníkmi technickej podpory na automatickú exekúciu.
Áno, všetky účty majú priamy prístup na SWFX. Prístup na SWFX je zabezpečené, že všetci klienti obchodujú za rovnaké ceny a s rovnakou likviditou bez ohľadu na veľkosť a typ obchodného účtu.
Švajčiarsky forexový trh SWFX je pomenovanie pre obchodnú technológiu ECN vyvinutou a neustále zdokonaľovanou Dukascopy Bank.
Ceny na SWFX sú kombináciou cien poskytovaných poskytovateľmi likvidity, teda jednotlivými obchodníkmi a ich obchodnými príkazmi (nákup a predaj), ktorí tvoria tzv. internú likviditu, a bankami, brokermi a ostatnými (externými poskytovateľmi likvidity). Kombinácia internej a externej likvidity umožňuje klientom obchodovať s minimálnym spreadom. Klienti na SWFX si môže vybrať medzi prijímaním likvidity (príkazy na trhu na nákup/predaj) alebo poskytovaním ich vlastnej likvidity (možnosť byť market maker) ostatným obchodníkom, pomocou nákupných a predajných príkazov. Okrem internej a externej likvidity môže Dukascopy Bank dodať svoju likviditu za trhové ceny.
Švajčiarsky forexový trh SWFX je ECN prostredie. Dukascopy Bank je protistranou všetkých obchodov klientov na SWFX. Dukascopy Bank posiela príkazy na medzibankový trh vo svojom vlastnom mene pre svoje vlastné potreby ako napríklad hedging pozícii a/alebo testovanie správnosti cien zasielaných od poskytovateľov likvidity. Nie všetky obchody klientov sú hedgované a zaslané na medzibankový trh. Presnejšie, malé pozície klientov nemôžu byť hedgované s externými protistranami na trhu, a práve preto Dukascopy využíva svoju vlastnú likviditu na otvorenie pozície pre klienta, keďže poskytovatelia likvidity by takéto malé príkazy neprijali. Klienti obchodujúci binárne opcie nie sú hedgeovaný Dukascopy Bank vôbec. Dukascopy Bank hedguje obchody plne, čiastočne alebo vôbec, vždy v súlade s jej technológiami, potrebami a reguláciami.
Naša obchodná platforma dáva klientom možnosť limitovať alebo úplne eliminovať slippage pri všetkých trhových príkazoch. Berte však na vedomie, že znižovanie tolerancie slippage zvyšujete pravdepodobnosť nevyplnenia príkazov.
Funkcia Ochrana kapitálu umožňuje klientovi kontrolovať riziko straty na účte. Obchodníci majú možnosť uzavrieť všetky pozície automaticky po dosiahnutí určitej úrovne drawdownu.
Na ochranu finančných prostriedkov použite prosím funkciu kapitálového stop lossu priamo z Vašej platformy v sekcii Portfolio. Všetky otvorené pozície budú uzavreté, všetky čakajúce príkazy budú zrušené a obchodovanie bude zablokované v prípade, že kapitál na účte dosiahne úrovne kapitálového stop lossu (alebo nižšiu).
Dukascopy Bank nemôže garantovať, že nepríde ku konfliktu záujmov, avšak všetci klienti sú chránení voči nekalým obchodným praktikám nasledujúcimi ustanoveniami:
Dukascopy Bank garantuje vyplnenie stop lossu, avšak počas volatilných dní (gaps a pod.) vzniká riziko vyššej slippage.
Pri vstupovaní podmieneným príkazom by ste mali dávať pozor na aktuálne trhové ceny, Vami očakávanú cenu a znak nerovnosti (≤ alebo ≥) pri zadávaní príkazu. Ak trhové ceny zodpovedajú cenám vo Vašom príkaze, ten bude exekvovaný okamžite.
Príkaz: aktuálna trhová cena EUR/USD 1.3010, Váš podmienený príkaz je Nákup ak ≥ 1.3005. V tomto prípade nastane exekúcia okamžite.
Z bezpečnostných dôvodov môžu byť obchodné príkazy zadávané iba priamo z platformy alebo telefonátom s našou technickou podporou
Tieto príkazy umožňujú obchodníkom pôsobiť ako poskytovatelia likvidity umiestňovaním jednotlivých bid a offer príkazov na trh SWFX. Bids/Offers sú podobné limitným príkazom a používané na nákup inštrumentu za špecifickú alebo lepšiu cenu. V porovnaní s limitným príkazom majú niekoľko výhod. Keďže sú všetky tieto príkazy zadané priamo na trh, môžu tak byť prijaté konzumentmi likvidity, čo umožňuje obchodníkom vyhnúť sa nákladom na spready. Požadovaný margin na tieto príkazy je zablokovaný na účte okamžite po akceptovaní príkazu, čo znamená kratší čas na exekúciu. Navyše obchodníci môžu špecifikovať časovú periódu príkazu (Good Till Cancelled / Good For / Good Till), čo robí príkazy bid/offer vhodné na intradenné obchodovanie.
Stop Príkaz je čakajúci príkaz na nákup alebo predaj inštrumentu, pričom je vyplnený akonáhle je dosiahnutá tzv. stop cena príkazu. Po dosiahnutí stop ceny sa príkaz stáva trhovým (Market). Nákupný stop príkaz je vždy umiestnený nad aktuálne trhové ceny, predajný stop príkaz, naopak, pod aktuálne trhové ceny. Stop príkaz môže byť zasiahnutý ask alebo bid cenami, je preto veľmi flexibilný pre klientov. Ak klient definuje slippage v príkaze, ten sa stáva stop limitným príkazom. To znamená, že v prípade nevyplnenia príkazu v špecifikovanom slippage rozmedzí sa príkaz automaticky transformuje na limitný príkaz.
Limitný príkaz je čakajúci príkaz na nákup alebo predaj inštrumentu za špecifikovanú cenu, prípadne lepšiu. Nákupný limitný príkaz môže byť exekvovaný za limitnú cenu alebo nižšiu, spúšťačom je cena ask. Predajný limitný príkaz môže byť exekvovaný za limitnú cenu alebo vyššiu, spúšťačom je cena bid. Limitné príkazy nemusia byť vždy vyplnené z dôvodu volatility trhových cien.
Trhový príkaz je príkaz na nákup alebo predaj inštrumentu za aktuálnu trhovú cenu. Trhové príkazy sú exekvované na základe bid a offer cien dostupných v hĺbke trhu, ktorá predstavuje volume na jednotlivých cenách. Ak je príkaz zadaný za trhové ceny a obsahuje vyššie volume ako je aktuálne dostupné na trhu (best available price v platforme), exekúcia príkazu sa rozdelí medzi ceny, ktoré sú dostupné v hĺbke trhu. Pri trhových príkazoch je slippage nastavená na základné hodnoty samotným obchodníkom. Ak by mala cena skĺznuť viac ako špecifikované obchodníkom, príkaz bude automatický zamietnutý.
A trade is an exchange of currency against some other asset/currency with a predefined date of delivery, also called value date. When a trade or exposure is held from one trading day to the next, the value date will also change forward, payment is postponed. Currencies generally yield interest if deposited or incur charges if borrowed, the level of interest is generally decided by the monetary authority in charge. Hence when postponing delivery, the difference in interest for the asset held (interest income) and the asset owed (interest charge) is expressed in the form of a swap or rollover. This can be a charge or a credit for the client.
The position price shown in the platform takes inincludes account swap points. In the above case, 1 pip of swaps was deducted from the position price displayed on the platform. This does not change the price at which the original entry was booked to the account. For more details, please check “Calculation” section of our Wiki page.
Yes, you do. Swaps are charged individually for all positions held open. To reduce swaps charges please merge the positions of the same currency pair into one net position.
Swaps are not charged if a position is closed before its value date changes.
Long position of 1 ounce XAU/USD has a carry cost of 44.78 pips per day (please find the actual overnight points on our Overnight policy page), that is USD 0.45. Assuming that the applied daily pips remain unchanged for the whole year, the cost of holding the position is: 365*0.45 = 164.25 USD. With the price of Gold at 2345 USD per ounce (check the actual price here), it yields: 164.25/2345 = 7.00%. Thus, the financing cost of long position in Gold is approximately 7% per annum.
For most instruments, the trading day ends at 5 pm NY time (17:00 EST). At that moment it is 09:00 in New Zealand (during summer) and the new trading day has already started some time ago.
Dukascopy Bank's rollover rates (overnight swaps) are updated regularly. Current overnight swaps rates can be found here.
Clients can trade two types of options: Binary options (conventional up/down type binary options on FX currency pairs) and Touch Binaries (binary options on FX currency pairs with two remote strike prices set around the open price of the option).
Binary options are available for some of the most popular currency pairs. The full list can be found on the Trading Conditions page.
Most likely, you have been looking at the chart of the wrong price side. The option's strike and expiration prices are based on different sides. For example, a call option's strike price is ASK and its expiration price is BID, while at expiration time the ASK price may be higher than the strike price, BID might still be below it.
Keeping this in mind, please verify the prices of the option by using a tick chart. If you believe the result is incorrect, please contact us and provide a price tick on which you think the strike/expiration price in question should have been based.
Attempts to place orders may be unsuccessful. Please note that Dukascopy does not guarantee the acceptance for execution of each client's order, as it depends on compliance with several conditions and a variety of factors that are automatically checked by the trading server. In particular, one of the reasons why attempts may be unsuccessful is that the client has reached the maximum allowed exposure threshold for the particular instrument at the moment of attempting to place additional orders. It can also be that the contract in question would have exceeded the permitted exposure limits, which can be found on the Trading Conditions page.
V týchto situáciách volajte prosím našu núdzovú linku / obchodnú podporu. Dukascopy Bank je dostupná vždy počas trhových hodín. Telefónne čísla sú:
Áno, naša obchodná podpora je dostupná 24 hodín denne pripravená asistovať pri obchodných záležitostiach na reálnych účtoch, vždy počas trhových hodín od nedele 21:00 GMT do piatku 21:00 GMT letný čas (nedeľa 22:00 GMT až piatok 22:00 GMT zimný čas), na nasledujúcich telefónnych číslach:
Áno, zadávať obchodné príkazy cez telefón je možné prostredníctvom našej obchodnej podpory na:
Zavolajte obchodnú podporu na:
It is a set of rules and protocols that allows your software to communicate with Dukascopy servers in order to receive price feed, account information and send trading instructions. It is based upon Financial Interbank eXchange (FIX) protocol, which standardises electronic communication for real-time exchange of information related to securities transactions and markets.
FIX API has no additional fees associated with it. There are however some conditions to be met.
Documentation concerning Dukascopy aspects in particular is available on our website.
Information on more general FIX related topics, which are not covered in Dukascopy documentation can be found on the internet.
Yes, it is possible. Please open a regular JForex DEMO account and send us a request via e-mail providing the login of that account.
No, historical prices, candles or indicators are not available using FIX, only live price feed is provided.
The instrument list for FIX accounts is limited to FX only. If you would like to continue trading CFDs using JForex platform please open a new sub-account for that purpose.
For technical reasons accounts using FIX API must be set to global (non-hedge) mode, it cannot be disabled. This mode supports only one net position per instrument.
Please open a new trading sub-account for this purpose.
Sure. It can be found within the platform or here.
Yes. You can install and use it. No compatibility layers like Wine are needed.
No. Most of the features can be found in Desktop JForex4 only.
We do not support JForex3 development anymore. We improve the next generation of Desktop platform - JForex4.
JForex4 updates in the background to avoid interrupting you from trading. You can restart the platform, when you see the notification of the new version in the corner of the platform.
No. Unless you never restart the platform.
Yes. You can authenticate with the same account in both. You can open several instances of each as well.
No. There are different accounts for MT4 and different for MT5.
Yes. Read more here.
Dukascopy Bank offers LIVE trading on MetaTrader 4 platform with direct access to the SWFX Swiss Marketplace. Clients of the Bank can trade in both mobile and desktop versions of MetaTrader 4.
Please note the following important differences in trading conditions between MetaTrader 4 and JForex accounts:
For more information, see the full specifications on MT4 accounts.
Všetky funkcie a prvky v oboch platformách sú rovnaké, avšak klienti by si mali byť vedomý faktu, že obchodovanie na reálnom účte je omnoho náročnejšie. Najpodstatnejším detailom je to, že na demo účte obchodované volume (počet kontraktov) neovplyvní samotný trh, no pri reálnych účtoch klient veľkosťou kontraktu priamo ovplyvní situáciu na trhu, hlavne ak ide o veľký počet obchodov, prípadne veľké nakúpené / predané objemy. Ďalším dôležitým faktorom je psychológia obchodníka, ktorá zohráva odlišné roly pri demo a reálnych účtoch. Obchodníci na demo účtoch často precenia svoje schopnosti na základe dosiahnutých výsledkov na demo účte. Preto odporúčame rozvážne rozhodovanie pri prechode na reálne účty.
Pre WEB verziu platformy:
Yes. You can register one or more static IP addresses you are connecting from. If the address matches, Security code will not be required.
Open the Cabinet and navigate to Security > IP Registration to make the change.
Yes. You can create additional login names, which have view-only access to platform and/or reports. The password is going to be different, but the PIN will remain the same.
Do NOT input the PIN in the security code field. Type in the random numbers that appear in the 4 fields that correspond to your PIN instead. More information can be found here.
Yes, if you are the only user of the account on your Operating System. If not, anyone using the same account would be able to login.
No, we do not save the password on your computer.
Time based charts are based on time. The X axis or time scale is linear.
Price based charts are composed from the price action. The time scale is therefore non-linear. The most popular are Renko, Point&Figure and Range charts. You can find all of them in Desktop JForex4.
The price based periods are calculated inside the platform and the results are saved in local cache folder. The faster is the download speed of the time based periods, from which they are calculated, and the faster is the CPU and the disk, the quicker is the calculation process. 2nd time you open the same chart must be much faster unless you delete the cached data.
No. JForex downloads only 4 time based periods:
Other periods (time and price based) are calculated from these 4 and results are saved on disk in cache folder. We do not save any other time or price based periods in our database.
All the time periods in between those 4 periods are calculated from these 4. For example, 10 seconds are calculated from Ticks, but 5 minutes from 1 minute data.
Daily period is formed based on UTC, therefore other Daily, Weekly and Monthly periods are calculated from daily period data if the Day start time setting equals UTC. If not, these periods are calculated from hourly data.
We save the historical price data in order to reduce the amount of data downloaded and increase the speed of chart display.
The other periods, which are calculated from ticks, 1 minute, 1 hour or 1 day data need to be saved in order to avoid re-calculation each time the period has to be displayed in chart.
The more periods you display on charts, the more data are saved.
We sum all the volumes of the Best Bid or Best Ask in the given period.
Most probably the order is too small. There is a threshold in each instrument. The order has to be larger than 100K in EUR/USD to be shown in Market Depth.
Workspace file can be saved locally (local disk) or remotely (JCloud). Workspace saved in JCloud can be used and synchronized among different computers.
Unfortunately the workspace of JForex3 is not compatible with JForex4, which is using different format. The extension is different as well (.jfw). However you can save the charts in JForex3 as templates, which can be imported into JForex4.
Obviously the workspace saved cannot be loaded. Look for the backups, which are saved automatically on every new version launch. Backup files have different extension (.backup) and are saved in the same directory as the original files. The default folder of locally saved workspaces is "Workspaces" and is located in root folder of JForex4. Workspaces saved in JCloud have versioning. Each backup is a separate version. The backup files can be opened from main menu or by using drag&drop method.
Yes, you can create as many backups as you want. Find Create backup item in the menu to do it.
One of the reasons might be insufficient amount of RAM allocated. You can increase this limit in Preferences/Memory. Note that you can set a value of the RAM, which is available at the time of the platform launch. If that amount of RAM is not available, the setting will be reset back to 768MB automatically.
JForex4 is saving the historical price data in cache folder on disk to avoid downloading the data repeatedly. In case of connection issues the data saved can differ from original files on server. In order to synchronize it, use Refresh button in chart toolbar. If it does not solve the problem, remove the cached files. The path to the folder can be found in Preferences/Paths/Local cache. You can open the folder in File manager and remove the files selectively or completely. Refresh the chart after this has been done.
Make sure you have stable internet connection and fast read/write speed of your disk drive, as the historical price feed files are large and are cached. We recommend using fast Solid State Drives (SSD).
Absolutely. JForex4 has a feature to save the drawings, tools and indicators in JCloud. Make sure to enable JCloud mode in each chart.
Yes. You can create templates for each drawing or pattern in JForex4.
Yes. Look for the Replay mode in chart toolbar. Set the instrument, period, replay speed and the start time. You can open virtual trades and place pending orders if Instant order widget is open.
Yes. Just make sure the replay is using All ticks, not interpolated OHLC prices. The data setting can be found in Replay mode widget.
Yes, you can link the charts in one color group. Charts can be linked by instrument, period, side or time range.
Because you have set Day Start time not EET. We open the Forex market at 00:00 Monday in Eastern European time and close at 23:59:59 Friday usually. If the days start earlier (later), few market hours are shown in Sunday (Saturday). You can find this setting in Preferences/General. It influences all the periods longer than 2 hours. More info is available here.
Right click on the price scale and look for Grid.
Yes. Price alerts are monitored by our server and can be placed from JForex4 platform. You will be notified even if the platform is offline or closed.
Yes. Look for the Notifications service in Trading settings section.
No. Alert has to be enabled manually if completed.
Yes. These alerts are monitored by platform. Besides they depend on the chart. The settings changed in that chart will affect the alert as well.
Please check the correctness of the time and time zone set in your system. It must be incorrect.
Check your login name, password and security code. They are case sensitive. Make sure you input the numbers from the captcha images instead of PIN for security code.
Most probably the connection is blocked by:
Create proper exclusions for JForex4 or port 10443.
We know that there are few countries, which are blocking connection indeed. For example - Turkey and Iran. We suggest using VPN in such cases.
Press Ctrl+Shift+L, when inside the platform, to open the logs folder. It is located in the root folder of the platform by default.
The White Label Program is a solution that allows banks and regulated brokers to offer FX/CFD electronic trading services to their clients under their brand name, using the turn-key infrastructure provided by Dukascopy. This allows the Partner to offer a new service to its clients, thus diversifying its business and gaining a new income flow.
This infrastructure includes trading platforms, the client reporting area and the back-office software required to manage the service on the side of the Partner.
More information about the program can be found on the dedicated page.
The program is designed for banks and brokers licensed in well-regulated jurisdictions.
The program is offered in two tiers. The base setup comes with all the necessary modules and features to start operations and is provided for free (no setup costs and no fixed maintenance costs).
Then, the Partner has access to a variety of optional advanced features that can be purchased and switched on at any stage of the partnership, following the needs emerging along with the development of the project on the Partner’s side.
Contact us for more information on the terms and conditions of the standard setup and the list of optional modules.
There are no minimum requirements regarding operational figures. The Partner remains very flexible in terms of its activity. No minimum turnover requirements and no minimum monthly fees are applicable.
The only condition to be met is the prepayment of the trading commission corresponding to a minimum turnover requirement of USD 2 billion within the first two years of use. This upfront trading commission of USD 20'000 is payable at the moment of establishing the partnership and is fully refundable if the minimum turnover requirement is met.