FAQDukascopy GroupCompanyCompany StructureAwardsBusiness ModelPhilosophy of TransparencyFinancial ReportsFee ScheduleCompany NewsIn the PressLinksContact UsWorldwide officesReport an IssueCall-Back Request
Dukascopy Bank SA
Clients who have opened accounts before December 2009 and who have not signed the intra-group banking secrecy waiver shall use only the following contact details:
Phone number: +41 22 799 48 44
Other phone numbers or e-mail addresses of Dukascopy Bank may be served by employees of Dukascopy Group located out of Switzerland.
For clients security and to ensure quality of service, phone conversations may be recorded.
Please note that in order to improve security and reliability in execution of your instructions, communication by email of any requests to Dukascopy Bank can be done only through the following mailboxes:
Dukascopy Bank shall not be held liable for any loss or expense, resulting directly or indirectly from late execution or non-execution of instructions sent to any other email address than “[email protected]”. Depending on their nature, instructions may be executable only during business hours.