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By clicking on "Open Demo" you express your desire to be called back by our representatives both from the Swiss headquarters and our worldwide subsidiaries, branches and/or representative offices. You hereby agree that your demo account information will be shared with such representatives allowed to take contact with you. You hereby waive the benefit of Swiss banking secrecy in this respect towards the above mentioned persons and entities. Confidentiality of your personal data will be ensured throughout the group, regardless of the location of specific group units.

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Contact Us



Dukascopy Bank SA prides itself on its quality of customer care. We are always pleased to meet our clients in person at our headquarters in the heart of the European financial centre, Geneva. Please find us at the following address.

Address

Dukascopy Bank SA
Route de Pre-Bois 20
ICC, Entrance H
1215 Geneva 15
Switzerland

Phone lines

  • Main phone and Fax:
    • Phone
      +41 22 799 48 88
    • Fax
      +41 22 799 48 80
  • Live trading Support (24h)
    +41 22 799 48 48

    +41 22 799 48 38 

Clients who have opened accounts before December 2009 and who have not signed the intra-group banking secrecy waiver shall use only the following contact details:

Phone number: +41 22 799 48 44
E-mail address: [email protected]

Other phone numbers or e-mail addresses of Dukascopy Bank may be served by employees of Dukascopy Group located out of Switzerland.

For clients security and to ensure quality of service, phone conversations may be recorded.

E-mails

 

Dear clients,

Please note that in order to improve security and reliability in execution of your instructions, communication by email of any requests to Dukascopy Bank can be done only through the following mailboxes:
  • [email protected] : for any questions, requests and instructions related to your live account.
    In case of urgent instructions, we highly recommend that you contact our live client support desk or your Account Manager via phone during business hours (+41 22 799 48 48) so as to verify proper reception of your instructions and to limit risk of late execution or non-execution of the latter.
  • [email protected] : for any other general questions.
    We draw your attention to the risk entailed with communication by emails which include failure in delivery. Additionally, emails sent to addresses other than [email protected] and [email protected] may not be read at all or read with delay. We stress the importance that you verify reception of your instructions by contacting our live client support desk or your Account Manager promptly.
Dukascopy Bank shall not be held liable for any loss or expense, resulting directly or indirectly from late execution or non-execution of instructions sent to any other email address than [email protected]. Depending on their nature, instructions may be executable only during business hours.

 


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Dukascopy Bank SA
Route de Pre-Bois 20, ICC, Entrance H,1215 Geneva 15, Switzerland
tel: +41 22 799 4888, fax: +41 22 799 4880
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