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FAQ

Tax - Automatic Exchange of Information (AEOI)
What is AEOI and which clients are concerned?Will Dukascopy Bank report to the Swiss Federal Tax Administration (FTA) in virtue of AEOI?When account information will start to be collected and reported?Is AOEI retroactive?What information will be collected and reported?How the reported account information will be used?What rights do you have?
Regulation and safety of client deposits
How can I be sure that Dukascopy Bank is really a Swiss bank regulated by FINMA?Is there any guarantee on my deposits with Dukascopy Bank?
Questions about account opening and account funding
Are private clients allowed to open an account with Dukascopy Bank?How can I open an account with Dukascopy Bank?Do I need to send the original papers of the account opening documentation to Dukascopy Bank?If Dukascopy Bank requires me to provide an original certified copy of an identification document, how can I get such certified document?Can I fund my account by wire transfer, bank / credit card, bank guarantee, cheque or bank notes?When will I receive my LIVE login details?
ECN technology and risk mitigation
What is the source of Bid and Ask prices offered on the SWFX? Are there any market making activities on the SWFX?Are my trading orders going to the interbank market? Can Dukascopy Bank be the counterparty of my trades?If Dukascopy Bank is the counterparty of my trades does it mean that there is a conflict of interest and/or a risk of price manipulation to my detriment?Is the SWFX – Swiss FX Marketplace an ECN?What is the relation between Dukascopy Bank and the SWFX – Swiss FX Marketplace?Have all accounts access to the ECN SWFX – Swiss FX Marketplace? Has Dukascopy Bank a dealing desk?What is the equity 'Stop Loss Level'?How can I limit slippage on execution of my orders?Do you guarantee the execution of stop loss orders?Why was my conditional order executed immediately as soon as I pressed the “Submit” button?Can I place orders using email, internal "chat with the broker" or through Skype with your support desk?
Trading orders
Market OrderWhat is a "Place BID/OFFER" type of order?What is the difference between Stop and Limit orders?Market if Touched Order (MIT)
Emergency situations
What should I do in case of Internet connection loss or if I forgot my login details (login, password, pin code)? How can I reset my password? Is phone trading available in case of emergency?Is it possible to contact Dukascopy Bank on a 24 hours basis?Which number should I call if I would like to use the phone brokerage service?
Technical questions
Does Dukascopy Bank provide MT4 Platform?What are the differences between Demo and Live platforms?Are there any special requirements for my PC to use the Dukascopy Bank’s Trading Platforms?
Trading conditions
What are the fees / commissions charged by Dukascopy Bank?What leverage does Dukascopy Bank provide?How frequently do you update the rollover rates?What is the difference between Regular, Advanced and Premium rollover policies?If I have a long and a short position for the same instrument in a "Position Structure" field (being actually flat), what is the best way to close these two positions and to avoid paying the cost of carry?Are there any differences in trading conditions between DEMO and LIVE environments?

Tax - Automatic Exchange of Information (AEOI)


What is AEOI and which clients are concerned?
AEOI aims at ensuring declaration of accounts to tax authorities.
 
It requires Swiss financial institutions to report information annually about certain accounts to the Swiss Federal Tax Administration (FTA). Concerned accounts are those held by natural persons or entities which are tax resident in a country with which Switzerland has signed an agreement on AEOI (partner state). In the case of accounts held by entities, under certain circumstances, the duty to report may concern also the person(s) controlling the entities.
 
After receiving this information, the FTA transfers it to the tax authority of the partner state(s) in which the concerned individual or entity has tax residence. If an individual or entity has tax residence in several partner states, FTA will communicate account information to each of these states.

The list of partner states can be found at https://www.sif.admin.ch/sif/en/home/themen/internationale-steuerpolitik/automatischer-informationsaustausch.html 

Will Dukascopy Bank report to the Swiss Federal Tax Administration (FTA) in virtue of AEOI?
Yes, as a Swiss bank, Dukascopy Bank has no option but to participate to AEOI in accordance with applicable Swiss legislation.
When account information will start to be collected and reported?
There is no retroactive effect. For each partner state, account information will start to be collected from the date of entry in force of the agreement between Switzerland and this state. The first reporting will be done one year after the entry in force of the agreement and will concern data of the preceding year (year during which the agreement entered into force).
E.g. for all countries which are members of the European Union, the date of entry in force of the agreement between Switzerland and the European Union is 1st January 2017. Therefore, Dukascopy Bank will report account information as of 31st December 2017 (or at the date of account closure if such closure happened during the year 2017).
 
The date of entry in force of the agreements between Switzerland and the partner states can be found at https://www.sif.admin.ch/sif/en/home/themen/internationale-steuerpolitik/automatischer-informationsaustausch.html

Each year, account information of the preceding year is collected and reported for all concerned accounts. 

Is AOEI retroactive?
No, AEOI is not retroactive. Account information for the years preceding the entry in force of the agreement between Switzerland and a partner state will not be reported.
What information will be collected and reported?

The reported account information includes the name, address, country of tax residence, tax identification number and date of birth/incorporation of the person or the entity. However, the reporting obligation does not concern only the account holder but also the beneficial owner(s) or the controlling person(s).

In addition, the account number, the total annual gross income, gross profit/loss and the account balance at the end of each calendar year are reported.
 

How the reported account information will be used?
The reported information may only be used for handling or supervising taxation in the partner state which receives it. Partner states must treat the information as confidential and are not allowed to forward it to any other state.
What rights do you have?

You have the following rights under the AEOI Act and the Federal Act on Data Protection (FADP):

(i) Vis-à-vis Dukascopy Bank

You are entitled to the full extent of legal protection offered by the Federal Act on Data Protection (FADP) regarding Dukascopy Bank. In particular, you have the right to request which information has been collected about you for reporting to the FTA. On request, Dukascopy Bank shall provide you with a copy of its report to the FTA. Moreover, you are entitled to request that incorrect data about you in Dukascopy Bank systems be corrected.

(ii) Vis-à-vis FTA

You have the right to access information and to request that incorrect data about you resulting from errors in the reporting process be corrected. For the rest we refer to the article 25a of the Federal Act on Administrative Procedure.

Regulation and safety of client deposits


How can I be sure that Dukascopy Bank is really a Swiss bank regulated by FINMA?

Dukascopy Bank is regulated by FINMA as a bank and a securities dealer. This information is verifiable on the FINMA's website

Is there any guarantee on my deposits with Dukascopy Bank?

Dukascopy Bank is, like all banks and securities dealers in Switzerland, mandatory signatory of the "Swiss banks and securities dealers' agreement regarding deposits protection". Client's deposits are protected in the amount of CHF 100’000 for each client. Deposit Protection is explained in details here .

Questions about account opening and account funding


Are private clients allowed to open an account with Dukascopy Bank?
Dukascopy Bank welcomes all types of clients: individual / private clients and financial institutions such as banks and investment funds.
How can I open an account with Dukascopy Bank?

Opening an account with Dukascopy Bank is easy, fast and paperless. You shall start by applying online through Dukascopy Bank’s website (https://www.dukascopy.com/swiss/english/forex/FX-Interbank-Account/?headerBar). Then you will receive further guidance by email for identifying yourself and accepting contracts online. If you use video-identification you can normally open your account and start to trade within same day.

Individuals wishing to open a joint account and legal entities: after online application through Dukascopy Bank’s website, such applicants receive by email account opening documents in PDF format to be printed out, signed and sent to us in original, by post mail. All signatories on joint accounts and accounts of legal entities need to prove their identity by either showing a valid identification document (passport, national identity card, driver’s license, etc.) during a meeting in person with a Dukascopy Bank’s Account Manager or by sending us by post mail a certified copy of an identification document (click here to read how to get a valid certification). They also need to prove their residential address by sending us a simple copy of a utility bill.

Once the online application, identification and contract acceptance have been completed, we check your account application and open your account if all is fine. At opening of your account you receive transfer instructions. You can also fund your account by payment/credit card. 

Do I need to send the original papers of the account opening documentation to Dukascopy Bank?

No, account opening documents are only to be accepted online by simple clicks, unless you want to open a joint account or an account for a legal entity. 

If Dukascopy Bank requires me to provide an original certified copy of an identification document, how can I get such certified document?

You may get a certification from the following persons / entities / offices:

  • Notary Public
  • Solicitor (only in UK)
  • Police
  • Member of Judiciary
  • Town Hall / Senior Civil Servant
  • Embassy, Consulate or High Commissioner of the country of issue of the ID document
  • Financial intermediary (e.g. a bank or a regulated securities dealer / broker / money exchanger, etc.)
  • Commissioner for oaths (e.g. UK former territories, Canada, Malaysia)
  • Justice of the Peace (only in Australia and New Zealand)
  • Post Office (only in UK, Switzerland, Germany, Portugal, Australia, and where this is usual practice)

IMPORTANT:

  • The list above is not exhaustive; feel free to contact us for further information relating to your country, especially if you encounter difficulties in getting certification.
  • Dukascopy Bank may refuse certification at its own discretion, do not hesitate to consult your Relationship Manager beforehand.
  • To be accepted by Dukascopy Bank, your certification of a passport / ID photocopy must be as follows:

1. The certification should contain:

  • the text "Certified true copy of the original"
  • the certifier's name, signature and date of signature, position or capacity (e.g. notary public), contact details such as address, phone number, official company / institutional stamp clearly impressed.

2. The passport / ID must contain a specimen of the signature of its holder. If your signature has changed, please sign with your current signature on your copy of passport / ID and ask the certifier to write "Signed in my presence".

3. The photocopy and picture must be clearly readable.

4. The certification should be on the same page as the copy of passport / ID or if there are several pages they should be sealed together.

5. The passport / ID must be valid (not out of date) at the time the copy is done.

6. The passport / ID must contain the place of birth of its holder.

7. If your family name is no longer the same as your passport / ID, you must provide us with a certified copy of your marriage certificate or equivalent document.

Should you have any questions or difficulties in providing certified copies, please contact your Relationship Manager at Dukascopy Bank.

Can I fund my account by wire transfer, bank / credit card, bank guarantee, cheque or bank notes?

You may fund your account through wire transfer, debit cards (Maestro, Visa Electron), credit cards (MasterCard, Visa), and bank guarantees but we do not accept cheques and bank notes. Please find more information under the Funding facilities section of the website. 

When will I receive my LIVE login details?

Login and temporary password are sent to new clients via email during the day in which the account has been activated.
The PIN code is sent via SMS on the registered mobile number after temporary password as changed to the permanent one. In case you do not receive your PIN code, please call Dukascopy Bank’s Trading Support Desk. Normally Dukascopy Bank sends login credentials when it receives client funds and necessary documents/KYC information.

ECN technology and risk mitigation


What is the source of Bid and Ask prices offered on the SWFX? Are there any market making activities on the SWFX?

Prices offered on the SWFX are a combination of liquidity provided by the traders placing BID and OFFER orders on the SWFX marketplace (internal liquidity providers) and major banks, brokers and other marketplaces (external liquidity providers). The combination of internal and external liquidity providers allows clients to benefit from narrow spreads and deep liquidity. Clients of the SWFX marketplace can choose between consuming liquidity, by using standard orders and providing their own liquidity (acting as market makers)  to other traders, by placing BID and OFFER orders. Together with other clients and external liquidity providers, Dukascopy Bank may add its own liquidity at SWFX’ prices. 

Are my trading orders going to the interbank market? Can Dukascopy Bank be the counterparty of my trades?

Notwithstanding the fact that the SWFX – Swiss FX Marketplace is an ECN, Dukascopy Bank is the counterparty of all its clients’ trades executed on the SWFX. Dukascopy Bank sends orders to the interbank market in its own name for its own needs such as hedging exposures and/or testing validity of prices received from liquidity providers. Not all clients’ trades necessarily result in hedging orders sent to the interbank market by Dukascopy Bank. In particular small trades cannot be hedged with external counterparties and therefore could hardly be executed without Dukascopy Bank’s liquidity, since external counterparties may not accept trades under a certain minimum size. Also, to date, trades on binary options cannot be hedged. Dukascopy Bank hedges clients trades fully, partially or not in accordance with its hedging technology, needs and banking regulation.

If Dukascopy Bank is the counterparty of my trades does it mean that there is a conflict of interest and/or a risk of price manipulation to my detriment?

Dukascopy Bank cannot guarantee that no conflict of interest may exist. However, clients of Dukascopy Bank are protected against unfair trading practices by the following protections:

  • On the SWFX ECN, all traders receive the same price feed and same execution quality whatever the size of their trades;
  • The fast execution of trading orders and absence of dealing desk exclude any human intervention in the execution process. The execution of orders is made automatically by the SWFX trading system as soon as conditions (prices, maximum slippage, etc.) are met. All order executions or rejections are verifiable and may be explained a posteriori based on objective data;
  • History of all tick prices are publicly available for verification of order execution. Such transparency excludes possibility of providing different prices to different clients;
  • the Swiss banking regulation impose proper conduct of business and protection of clients’ interests. 

 

Is the SWFX – Swiss FX Marketplace an ECN?
Yes. An ECN trading environment is generally defined by the addition of the following attributes: existence of a marketplace where traders can trade with each other, displaying of the market depth including clients’ place bid and place offer orders, variable spreads, fast execution of trading orders with no dealing desk, competition between various bids and asks placed on the marketplace and same price feed for all clients. The SWFX – Swiss FX Marketplace is an ECN sinces it meets all these conditions.
What is the relation between Dukascopy Bank and the SWFX – Swiss FX Marketplace?
The SWFX – Swiss FX Marketplace is the name of the ECN trading technology built, owned, exploited and continuously improved by Dukascopy Bank.
Have all accounts access to the ECN SWFX – Swiss FX Marketplace?
Yes, all accounts have direct access to the SWFX - Swiss FX Marketplace. Access to the SWFX ensures that all clients are trading on the same price feed and liquidity independently of the size and type of account.
Has Dukascopy Bank a dealing desk?
No. Our negative answer means that all trading orders are executed fully automatically by the trading system. Order execution is STP (Straight-Through Processing) without any human intervention. In case a client places an order by phone, the order is entered manually into the trading system by the Trading Support Desk for automated execution.
What is the equity 'Stop Loss Level'?
The 'Stop Loss Level' function provides traders with possibility to automatically close all positions beyond a certain drawdown level of equity.
The function is located in the Portfolio section of the trading platform or in the client reports area. All open positions will be closed, all pending orders will be cancelled and trading blocked if the equity on the account becomes equal to or less than the 'Stop Loss Level' set by the client. Please beware that equity on the account after the closing of all open positions might be lower than the 'Stop Loss Level', depending on market conditions.
How can I limit slippage on execution of my orders?
The trading platforms give traders the option to limit or fully exclude slippage on all market orders. Please beware that decreasing tolerance to slippage increases probability of order rejects.
Do you guarantee the execution of stop loss orders?
Dukascopy Bank guarantees the execution of Stop Loss orders. However, during fast markets or gaps, there is a risk of large slippage.
Why was my conditional order executed immediately as soon as I pressed the “Submit” button?

When entering a conditional order you should pay attention to the current market price, the desired price and inequality sign (≤ or ≥) that you set up in your order. If the order price condition corresponds to the current market price then the order is executed immediately.

Example: current market price EUR/USD 1.3010, your conditional order is Buy if >=1.3005. In such case the order will be executed immediately.

Can I place orders using email, internal "chat with the broker" or through Skype with your support desk?

Due to security reasons, orders can only be placed via the platform interface or by calling the Trading Support Desk line
+41 22 799 48 48
+41 22 799 48 38. 

Trading orders


Market Order
Market order is an order to buy or sell an instrument at current market price. Market orders are executed according to bids and offers available in the market depth, which indicates volumes available for each price level. When a trade is placed at market and the order amount is larger than the volume available at the price displayed on the platform (best available price), the execution of the remaining amount is split according to next levels of the market depth. For market orders, a maximum slippage value is applied by default unless a slippage value is set by the trader. Should the market price slip more than the specified level, the market order will be automatically rejected without further resubmission.
What is a "Place BID/OFFER" type of order?
These orders allow traders to act as liquidity providers by placing individual bids and offers right into the SWFX – Swiss FX Marketplace. Bids/Offers are very similar to limit orders and used to buy or sell an instrument at a specified price or better. But in addition to limit orders, Bids/Offers have several advantages. As all Bids/Offers are placed directly in the marketplace, they can be taken by liquidity consumers, thus allowing the trader to avoid a spread cost. The required margin for Bids/Offers is reserved instantly when the order is accepted, that means less time is needed to process the execution. Additionally, traders can specify the time period (Good Till Cancelled / Good For / Good Till) allowed for the system to work the order. All together, these features make Bids/Offers valuable tools for intraday trading.
What is the difference between Stop and Limit orders?

Stop Order


A stop order is a pending order to buy or sell an instrument once the price of this instrument reaches a specified price, known as the stop price. When the stop price is reached, the stop order becomes a market order. A buy stop order is always placed above the current market price, while a sell stop order is placed below. Stop orders can be triggered either by the ask or by the bid price, thus giving traders more flexibility in execution control. If any slippage value is indicated by the trader, the stop order becomes a stop limit order. That is, if the stop order fails to execute within the specified slippage range, the order is automatically transformed into a limit order.


Limit Order


A limit order is a pending order to buy or sell an instrument at a specified level or better. A buy limit order can only be executed at the limit price or lower and triggered by the ask side, and a sell limit order can only be executed at the limit price or higher and triggered by the bid side. Limit orders may fail to execute because the market price may quickly bounce back from the limit price before your order can be filled. 

Market if Touched Order (MIT)
MIT is similar to a limit order but with a specified slippage tolerance value from the order price. In comparison to limit orders, the MIT order may have a higher probability of execution, but at a price which can be worse than the order price (within the slippage range).

Emergency situations


What should I do in case of Internet connection loss or if I forgot my login details (login, password, pin code)? How can I reset my password?

You shall call our EMERGENCY LINES / Trading Support Desk. Dukascopy Bank is ready to help at any open market time. Dukascopy Bank’s emergency / Trading Support Desk lines are
+41 22 799 48 48
+41 22 799 48 38. 

Is phone trading available in case of emergency?

Yes, it is possible to trade over the phone by calling the Trading Support Desk at +41 22 799 48 48
+41 22 799 48 38. 

Is it possible to contact Dukascopy Bank on a 24 hours basis?

Yes, our Trading Support Desk is available on a 24h basis for any assistance relating to Live trading, from Sunday 9 PM GMT till Friday 9 PM GMT in summer, and from Sunday 10 PM GMT till Friday 10 PM GMT in winter at following phone numbers:
+41 22 799 48 48
+41 22 799 48 38 

Which number should I call if I would like to use the phone brokerage service?

You should call the Trading Support Desk at
+41 22 799 48 48
+41 22 799 48 38. 

Technical questions


Does Dukascopy Bank provide MT4 Platform?
Currently Dukascopy Bank does not provide MT4 Platform and it offers access to SWFX Swiss Marketplace via its own JForex platform. However, if you would like to get access to the SWFX Swiss Marketplace through MT4, there are external solutions, which you may use. Here you can find information about one of such solutions: https://www.dukascopy.com/swiss/english/forex/dealstation/?c6#MT4Bridge . Once you register demo plugged to the bridge, you will receive more information about the provider via e-mail. Please keep in mind that Dukascopy Bank does not support this bridge technically. In case of any additional questions about the technicalities or commissions, please contact the external provider directly. If you will want to use this solution on the Live account with Dukascopy Bank, please mention it to your Account Manager in Dukascopy when opening Live account, as additional documents might be needed.
What are the differences between Demo and Live platforms?
While all features and functions of the Live platform are available in the Demo platform, traders should keep in mind that simulation cannot exactly replicate real trading marketplace conditions. One important distinction is that the volume executed in the simulation (Demo) does not affect the SWFX marketplace, while in Live trading, executed trades have an effect on the marketplace, especially when large and/or numerous trades are executed. Furthermore, traders can have a very different psychological profile depending on whether they trade in Demo or Live platforms. This aspect may impact the evaluation performed with the Demo account. Traders are advised to use caution and avoid complacency about any conclusion they would have drawn from the use of the Demo platform.
Are there any special requirements for my PC to use the Dukascopy Bank’s Trading Platforms?

For JAVA version of the platform:

  •  direct Internet connection (no proxy allowed);
  •  Java v.7.0+;
  •  CPU 1500MHz+;

For WEB version of the platform:

  • FireFox 1.5+ (Recommended) or Microsoft IE v5.5+ or Opera 8+. 

Trading conditions


What are the fees / commissions charged by Dukascopy Bank?

Depending on the Dukascopy Bank services you use, various fees / commissions may apply. A complete fee schedule is available on our website.

What leverage does Dukascopy Bank provide?
Dukascopy Bank offers a leverage ratio up to 1:200 during business days and 1:60 during weekends/holidays/market off time.
How frequently do you update the rollover rates?

Dukascopy Bank’s rollover rates (overnight swaps) are updated regularly. Current overnight swaps rates can be found here

What is the difference between Regular, Advanced and Premium rollover policies?

Dukascopy Bank applies different rollover rates to ensure that higher trading turnover for a client results in better overnight conditions. The more you trade the better rollovers will be on your trading account. Please read here for more info.

If I have a long and a short position for the same instrument in a "Position Structure" field (being actually flat), what is the best way to close these two positions and to avoid paying the cost of carry?
If you have two opposite positions (long and short) for the same instrument, you may use the "Merge" function. No volume commission or any other fees will be charged for the merge since there is no trade involved in this case.
Please keep in mind that even fully hedged positions generate costs of carry.
Are there any differences in trading conditions between DEMO and LIVE environments?
Yes, trading conditions may differ between the environments. This might relate to the list of tradable instruments, trading settings etc.
Although Dukascopy Bank strives to ensure that trading conditions on DEMO and LIVE are aligned as much as possible, differences still might appear. This is especially likely to happen when new trading instruments are being released and tested or when special trading conditions are applied to specific instruments.

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