Opening an account with Dukascopy Bank is easy, fast and paperless. You shall start by applying online through Dukascopy Bank's website. Then you will receive further guidance by email for identifying yourself and accepting contracts online. If you use video-identification you can normally open your account and start to trade within same day.
Individuals wishing to open a joint account and legal entities: after online application through Dukascopy Bank's website, such applicants receive by email account opening documents in PDF format to be printed out, signed and sent to us in original, by post mail. All signatories on joint accounts and accounts of legal entities need to prove their identity by either showing a valid identification document (passport, national identity card, driver's license, etc.) during a meeting in person with a Dukascopy Bank's Account Manager or by sending us by post mail a certified copy of an identification document (click here to read how to get a valid certification). They also need to prove their residential address by sending us a simple copy of a utility bill.
Once the online application, identification and contract acceptance have been completed, we check your account application and open your account if all is fine. At opening of your account you receive transfer instructions. You can also fund your account by payment/credit card.
Dukascopy Bank welcomes all types of clients: individual/private clients and financial institutions such as banks and investment funds.
Login and temporary password are sent to new clients via email during the day in which the account has been activated.
The PIN code is sent via SMS on the registered mobile number after temporary password as changed to the permanent one. In case you do not receive your PIN code, please call Dukascopy Bank's Trading Support Desk. Normally Dukascopy Bank sends login credentials when it receives client funds and necessary documents / KYC information.
You may fund your account through wire transfer, debit cards (Maestro, Visa Electron), credit cards (MasterCard, Visa), and bank guarantees but we do not accept cheques and bank notes. Please find more information under the Funding facilities section of the website.
No, account opening documents are only to be accepted online by simple clicks, unless you want to open a joint account or an account for a legal entity.
You may get a certification from the following persons/entities/offices:
Should you have any questions or difficulties in providing certified copies, please contact your Relationship Manager at Dukascopy Bank.
Dukascopy Bank does not open accounts for the residents of the following countries: Afghanistan, Cuba, Iran, Japan, Myanmar, North Korea, South Sudan, Sudan, Syria and the USA.
Dukascopy Europe does not open accounts for the residents of the countries in this list
Dukascopy Japan opens accounts only to the residents of Japan.
In order to have access to PAMM account and manage client funds, a manager has to be registered as an external manager with Dukascopy and also to have a license (for certain countries).
Dukascopy requires the following account opening documents (agreement, etc.):
Assigned account manager will prepare an agreement and the PAMM manager has to sign and return it to us by post together with the certified copy of their passport, utility bill and resume. Then our compliance department will review it and make a decision regarding the PAMM account opening.
No. PAMM manager can manage clients’ capital only.
Dukascopy charges the fixed volume commission of 25 USD per 1 million USD traded.
Upon personal agreement with the client, the manager may charge the following commission:
Clients have online access to their managed accounts where the trading performance made by their manager can be monitored in online mode.
Before giving access to trading to the manager, clients are obliged to set an Equity Stop Loss level on the account. Should the account equity fall below the specified value, all exposure on the account will be immediately closed and the account will be deactivated from management.
On top of that, at any moment of time, clients have the possibility to close all existing exposure and deactivate the account from trading with immediate effect.
Besides deposit, activation of a managed account involves 3 more steps:
If there are unsettled trades in PAMM, the managed account will become active after settlement (21:00 GMT / 22:00 GMT summer/winter time).
There were unsettled trades in the PAMM. The top-up will get in the PAMM at settlement.
The exposure of only the concerned account will be reduced proportionally. For example, if a client withdraws 1’000 USD from an account which balance is 10’000 USD, the exposure of this account will be reduced by 10% by partially closing the open positions for the corresponding amount on the concerned account.
A self- trader’s account cannot be linked to PAMM. You will need to open a dedicated managed account. If necessary, you will be able to make an internal transfer of funds from your self- trader’s account to your managed account.
Dukascopy Bank acts as technology provider offering infrastructure for PAMM managers to be able to accumulate funds of various investors in one pool and to manage these funds via one account. To avoid possible conflict of interest, Dukascopy Bank SA makes no representations, warranties about any external account manager.
PAMM managers can be found using a general internet search, public ads or referrals.
When choosing a manager, it is crucial to check the results achieved by him/her in the past. At the same time, please remember that historical gains do not guarantee the same performance in the future.
Dukascopy Bank is regulated by FINMA as a bank and a securities firm. This information is verifiable on the FINMA's website
Deposit insurance protects the credit balances of private and corporate clients in the event of a bank or securities firm's bankruptcy. This guarantee is regulated by law.
The protection is limited to a maximum of CHF 100 000 per client and institution. Multiple accounts are added together.
esisuisse guarantees that it will cover protected deposits as part of the self-regulation of Swiss banks and securities firms.
Deposits at Dukascopy Bank are covered by the deposit insurance scheme.
Detailed information at www.esisuisse.ch
What is deposit insurance?
Deposits at Dukascopy Bank are covered by the deposit insurance scheme.
In the event of a bank’s bankruptcy, the deposit insurance scheme protects client deposits against loss up to the amount of CHF 100 000 (laid down by law).
If a client has multiple accounts at the same bank, the credit balances are added together, with a maximum amount of CHF 100 000 covered.
What is changing for joint accounts?
If several persons own an account together, this group is treated as an individual, separate client when it comes to protection.
If this group holds multiple accounts, these are added together. The balance for the group is protected up to a total of CHF 100 000.
As an example, groups might comprise spouses, simple partnerships, communities of heirs or condominium associations.
If individuals in such a group have their own separate client relationship with the bank, a balance of up to CHF 100 000 is also protected for this separate client relationship.
Until 31 December 2022, the group’s balance is divided among the individuals in the group, the split amount then added together with claims from individuals’ own separate client relationship and the protection capped at CHF 100 000 per person
What is changing for financial intermediaries?
«Financial intermediaries» are no longer protected (no protection and no privileged treatment of deposits in case of bankruptcy).
As an example, these include other banks, securities firms and insurance providers.
What is changing for clients of foreign branches?
If a client has deposits at a foreign branch of the bank, they are considered to be an individual, separate client of this branch.
Deposits booked in Switzerland and deposits booked in a foreign branch are no longer added together for protection purposes or for privileged treatment under bankruptcy law.
Deposits that are booked in foreign branches will continue to have no protection but will receive privileged treatment under bankruptcy law for up to CHF 100 000.
Where is the protection of bank deposits regulated in law?
The legal provisions for deposit protection can be found in Articles 36a to 37jbis of the amended Banking Act and in Articles 42a to 44a of the amended Banking
Ordinance.
Although we have every intention of avoiding contradictions, please note that the legal provisions are authoritative and this client notice, which is not legally binding, is not authoritative.
You can find more information about the deposit insurance on the website www.esisuisse.ch
AEOI aims at ensuring declaration of accounts to tax authorities.
It requires Swiss financial institutions to report information annually about certain accounts to the Swiss Federal Tax Administration (FTA). Concerned accounts are those held by natural persons or entities which are tax resident in a country with which Switzerland has signed an agreement on AEOI (partner state). In the case of accounts held by entities, under certain circumstances, the duty to report may concern also the person(s) controlling the entities.
After receiving this information, the FTA transfers it to the tax authority of the partner state(s) in which the concerned individual or entity has tax residence. If an individual or entity has tax residence in several partner states, FTA will communicate account information to each of these states.
The list of partner states can be found at www.sif.admin.ch
There is no retroactive effect. For each partner state, account information will start to be collected from the date of entry in force of the agreement between Switzerland and this state. The first reporting will be done one year after the entry in force of the agreement and will concern data of the preceding year (year during which the agreement entered into force).
E.g. for all countries which are members of the European Union, the date of entry in force of the agreement between Switzerland and the European Union is 1st January 2017. Therefore, Dukascopy Bank will report account information as of 31st December 2017 (or at the date of account closure if such closure happened during the year 2017).
The date of entry in force of the agreements between Switzerland and the partner states can be found at www.sif.admin.ch
Each year, account information of the preceding year is collected and reported for all concerned accounts.
Yes, as a Swiss bank, Dukascopy Bank has no option but to participate to AEOI in accordance with applicable Swiss legislation.
The reported account information includes the name, address, country of tax residence, tax identification number and date of birth/incorporation of the person or the entity. However, the reporting obligation does not concern only the account holder but also the beneficial owner(s) or the controlling person(s).
In addition, the account number, the total annual gross income, gross profit/loss and the account balance at the end of each calendar year are reported.
The reported information may only be used for handling or supervising taxation in the partner state which receives it. Partner states must treat the information as confidential and are not allowed to forward it to any other state.
You have the following rights under the AEOI Act and the Federal Act on Data Protection (FADP):
You are entitled to the full extent of legal protection offered by the Federal Act on Data Protection (FADP) regarding Dukascopy Bank. In particular, you have the right to request which information has been collected about you for reporting to the FTA. On request, Dukascopy Bank shall provide you with a copy of its report to the FTA. Moreover, you are entitled to request that incorrect data about you in Dukascopy Bank systems be corrected.
You have the right to access information and to request that incorrect data about you resulting from errors in the reporting process be corrected. For the rest we refer to the article 25a of the Federal Act on Administrative Procedure.
No, AEOI is not retroactive. Account information for the years preceding the entry in force of the agreement between Switzerland and a partner state will not be reported.
Depending on the Dukascopy Bank services you use, various fees/commissions may apply. A complete fee schedule is available on our website.
Dukascopy Bank offers a leverage ratio up to 1:200 during business days and 1:60 during weekends/holidays/market off time.
Yes, trading conditions may differ between the environments. This might relate to the list of tradable instruments, trading settings etc.
Although Dukascopy Bank strives to ensure that trading conditions on DEMO and LIVE are aligned as much as possible, differences still might appear. This is especially likely to happen when new trading instruments are being released and tested or when special trading conditions are applied to specific instruments.
Dukascopy Bank applies different rollover rates to ensure that higher trading turnover for a client results in better overnight conditions. The more you trade the better rollovers will be on your trading account. Please read here for more info.
If you have two opposite positions (long and short) for the same instrument, you may use the "Merge" function. No volume commission or any other fees will be charged for the merge since there is no trade involved in this case.
Please keep in mind that even fully hedged positions generate costs of carry.
Yes. An ECN trading environment is generally defined by the combination of the following attributes: displaying of the market depth, variable spreads, fast execution of trading orders with no dealing desk, competition between liquidity providers, and same price feed for all clients. The SWFX Swiss FX Marketplace is an ECN since it meets all these conditions.
No. Our negative answer means that all trading orders are executed fully automatically by the trading system. Order execution is STP (Straight-Through Processing) without any human intervention. In case a client places an order by phone, the order is entered manually into the trading system by the Trading Support Desk for automated execution.
Yes, all accounts have direct access to the SWFX - Swiss FX Marketplace. Access to the SWFX ensures that all clients are trading on the same price feed and liquidity independently of the size and type of account.
The SWFX - Swiss FX Marketplace is the name of the ECN trading technology built, owned, exploited and continuously improved by Dukascopy Bank.
Prices offered on the SWFX are unique Dukascopy prices based on a combination of prices and liquidity provided by major banks, brokers and other marketplaces. The combination of numerous liquidity providers allows clients to benefit from narrow spreads and deep liquidity. In all cases, Dukascopy remains the only counterpart for all client trades.
Notwithstanding the fact that the SWFX - Swiss FX Marketplace is an ECN, Dukascopy Bank is the counterparty of all its clients' trades executed on the SWFX. Dukascopy Bank sends orders to the interbank market in its own name for its own needs such as hedging exposures and/or testing validity of prices received from liquidity providers. Not all clients' trades necessarily result in hedging orders sent to the interbank market by Dukascopy Bank. In particular small trades cannot be hedged with external counterparties and therefore could hardly be executed without Dukascopy Bank's liquidity, since external counterparties may not accept trades under a certain minimum size. Also, to date, trades on binary options cannot be hedged. Dukascopy Bank hedges clients trades fully, partially or not in accordance with its hedging technology, needs and banking regulation.
The trading platforms give traders the option to limit or fully exclude slippage on all market orders. Please beware that decreasing tolerance to slippage increases probability of order rejects.
The 'Stop Loss Level' function provides traders with possibility to automatically close all positions beyond a certain drawdown level of equity.
The function is located in the Portfolio section of the trading platform or in the client reports area. All open positions will be closed, all pending orders will be cancelled and trading blocked if the equity on the account becomes equal to or less than the 'Stop Loss Level' set by the client. Please beware that equity on the account after the closing of all open positions might be lower than the 'Stop Loss Level', depending on market conditions.
Dukascopy Bank cannot guarantee that no conflict of interest may exist. However, clients of Dukascopy Bank are protected against unfair trading practices by the following protections:
Dukascopy Bank guarantees the execution of Stop Loss orders. However, during fast markets or gaps, there is a risk of large slippage.
When entering a conditional order you should pay attention to the current market price, the desired price and inequality sign (≤ or ≥) that you set up in your order. If the order price condition corresponds to the current market price then the order is executed immediately.
Example: current market price EUR/USD 1.3010, your conditional order is Buy if ≥ 1.3005. In such case the order will be executed immediately.
Due to security reasons, orders can only be placed via the platform interface or by calling the Trading Support Desk line:
Bids/Offers are used by Dukascopy as another input in building our own price feed. Just as any limit orders, Bids/Offers will be executed once the market price satisfies the set limit price. In addition, these orders may also be executed by Dukascopy before the market price satisfies the set limit price while hedging the Bank's risk arising from other clients trading, thus allowing the trader to avoid/win the spread cost.
A stop order is a pending order to buy or sell an instrument once the price of this instrument reaches a specified price, known as the stop price. When the stop price is reached, the stop order becomes a market order. A buy stop order is always placed above the current market price, while a sell stop order is placed below. Stop orders can be triggered either by the ask or by the bid price, thus giving traders more flexibility in execution control. If any slippage value is indicated by the trader, the stop order becomes a stop limit order. That is, if the stop order fails to execute within the specified slippage range, the order is automatically transformed into a limit order.
A limit order is a pending order to buy or sell an instrument at a specified level or better. A buy limit order can only be executed at the limit price or lower and triggered by the ask side, and a sell limit order can only be executed at the limit price or higher and triggered by the bid side. Limit orders may fail to execute because the market price may quickly bounce back from the limit price before your order can be filled.
Market order is an order to buy or sell an instrument at current market price. Market orders are executed according to bids and offers available in the market depth, which indicates volumes available for each price level. When a trade is placed at market and the order amount is larger than the volume available at the price displayed on the platform (best available price), the execution of the remaining amount is split according to next levels of the market depth. For market orders, a maximum slippage value is applied by default unless a slippage value is set by the trader. Should the market price slip more than the specified level, the market order will be automatically rejected without further resubmission.
MIT is similar to a limit order but with a specified slippage tolerance value from the order price. In comparison to limit orders, the MIT order may have a higher probability of execution, but at a price which can be worse than the order price (within the slippage range).
A trade is an exchange of currency against some other asset/currency with a predefined date of delivery, also called value date. When a trade or exposure is held from one trading day to the next, the value date will also change forward, payment is postponed. Currencies generally yield interest if deposited or incur charges if borrowed, the level of interest is generally decided by the monetary authority in charge. Hence when postponing delivery, the difference in interest for the asset held (interest income) and the asset owed (interest charge) is expressed in the form of a swap or rollover. This can be a charge or a credit for the client.
The position price shown in the platform takes inincludes account swap points. In the above case, 1 pip of swaps was deducted from the position price displayed on the platform. This does not change the price at which the original entry was booked to the account. For more details, please check “Calculation” section of our Wiki page.
Yes, you do. Swaps are charged individually for all positions held open. To reduce swaps charges please merge the positions of the same currency pair into one net position.
Swaps are not charged if a position is closed before its value date changes.
Long position of 1 ounce XAU/USD has a carry cost of 44.78 pips per day (please find the actual overnight points on our Overnight policy page), that is USD 0.45. Assuming that the applied daily pips remain unchanged for the whole year, the cost of holding the position is: 365*0.45 = 164.25 USD. With the price of Gold at 2345 USD per ounce (check the actual price here), it yields: 164.25/2345 = 7.00%. Thus, the financing cost of long position in Gold is approximately 7% per annum.
For most instruments, the trading day ends at 5 pm NY time (17:00 EST). At that moment it is 09:00 in New Zealand (during summer) and the new trading day has already started some time ago.
Dukascopy Bank's rollover rates (overnight swaps) are updated regularly. Current overnight swaps rates can be found here.
Clients can trade two types of options: Binary options (conventional up/down type binary options on FX currency pairs) and Touch Binaries (binary options on FX currency pairs with two remote strike prices set around the open price of the option).
Binary options are available for some of the most popular currency pairs. The full list can be found on the Trading Conditions page.
Most likely, you have been looking at the chart of the wrong price side. The option's strike and expiration prices are based on different sides. For example, a call option's strike price is ASK and its expiration price is BID, while at expiration time the ASK price may be higher than the strike price, BID might still be below it.
Keeping this in mind, please verify the prices of the option by using a tick chart. If you believe the result is incorrect, please contact us and provide a price tick on which you think the strike/expiration price in question should have been based.
Attempts to place orders may be unsuccessful. Please note that Dukascopy does not guarantee the acceptance for execution of each client's order, as it depends on compliance with several conditions and a variety of factors that are automatically checked by the trading server. In particular, one of the reasons why attempts may be unsuccessful is that the client has reached the maximum allowed exposure threshold for the particular instrument at the moment of attempting to place additional orders. It can also be that the contract in question would have exceeded the permitted exposure limits, which can be found on the Trading Conditions page.
You shall call our EMERGENCY LINES / Trading Support Desk. Dukascopy Bank is ready to help at any open market time. Dukascopy Bank's emergency / Trading Support Desk lines are
Yes, our Trading Support Desk is available on a 24h basis for any assistance relating to Live trading, from Sunday 9 PM GMT till Friday 9 PM GMT in summer, and from Sunday 10 PM GMT till Friday 10 PM GMT in winter at following phone numbers:
Yes, it is possible to trade over the phone by calling the Trading Support Desk at
You should call the Trading Support Desk at
It is a set of rules and protocols that allows your software to communicate with Dukascopy servers in order to receive price feed, account information and send trading instructions. It is based upon Financial Interbank eXchange (FIX) protocol, which standardises electronic communication for real-time exchange of information related to securities transactions and markets.
FIX API has no additional fees associated with it. There are however some conditions to be met.
Documentation concerning Dukascopy aspects in particular is available on our website.
Information on more general FIX related topics, which are not covered in Dukascopy documentation can be found on the internet.
Yes, it is possible. Please open a regular JForex DEMO account and send us a request via e-mail providing the login of that account.
No, historical prices, candles or indicators are not available using FIX, only live price feed is provided.
The instrument list for FIX accounts is limited to FX only. If you would like to continue trading CFDs using JForex platform please open a new sub-account for that purpose.
For technical reasons accounts using FIX API must be set to global (non-hedge) mode, it cannot be disabled. This mode supports only one net position per instrument.
Please open a new trading sub-account for this purpose.
Sure. It can be found within the platform or here.
Yes. You can install and use it. No compatibility layers like Wine are needed.
No. Most of the features can be found in Desktop JForex4 only.
We do not support JForex3 development anymore. We improve the next generation of Desktop platform - JForex4.
JForex4 updates in the background to avoid interrupting you from trading. You can restart the platform, when you see the notification of the new version in the corner of the platform.
No. Unless you never restart the platform.
Yes. You can authenticate with the same account in both. You can open several instances of each as well.
No. There are different accounts for MT4 and different for MT5.
Yes. Read more here.
Dukascopy Bank offers LIVE trading on MetaTrader 4 and MetaTrader 5 platform with direct access to the SWFX Swiss Marketplace. Clients of the Bank can trade in both mobile and desktop versions of MetaTrader 4 and MetaTrader 5.
Please note the following important differences in trading conditions between MetaTrader and JForex accounts:
For more information, see the full specifications on MT4/MT5 accounts.
While all features and functions of the Live platform are available in the Demo platform, traders should keep in mind that simulation cannot exactly replicate real trading marketplace conditions. One important distinction is that the volume executed in the simulation (Demo) does not affect the SWFX marketplace, while in Live trading, executed trades have an effect on the marketplace, especially when large and/or numerous trades are executed. Furthermore, traders can have a very different psychological profile depending on whether they trade in Demo or Live platforms. This aspect may impact the evaluation performed with the Demo account. Traders are advised to use caution and avoid complacency about any conclusion they would have drawn from the use of the Demo platform.
For WEB version of the platform:
Yes. You can register one or more static IP addresses you are connecting from. If the address matches, Security code will not be required.
Open the Cabinet and navigate to Security > IP Registration to make the change.
Yes. You can create additional login names, which have view-only access to platform and/or reports. The password is going to be different, but the PIN will remain the same.
Do NOT input the PIN in the security code field. Type in the random numbers that appear in the 4 fields that correspond to your PIN instead. More information can be found here.
Yes, if you are the only user of the account on your Operating System. If not, anyone using the same account would be able to login.
No, we do not save the password on your computer.
Time based charts are based on time. The X axis or time scale is linear.
Price based charts are composed from the price action. The time scale is therefore non-linear. The most popular are Renko, Point&Figure and Range charts. You can find all of them in Desktop JForex4.
The price based periods are calculated inside the platform and the results are saved in local cache folder. The faster is the download speed of the time based periods, from which they are calculated, and the faster is the CPU and the disk, the quicker is the calculation process. 2nd time you open the same chart must be much faster unless you delete the cached data.
No. JForex downloads only 4 time based periods:
Other periods (time and price based) are calculated from these 4 and results are saved on disk in cache folder. We do not save any other time or price based periods in our database.
All the time periods in between those 4 periods are calculated from these 4. For example, 10 seconds are calculated from Ticks, but 5 minutes from 1 minute data.
Daily period is formed based on UTC, therefore other Daily, Weekly and Monthly periods are calculated from daily period data if the Day start time setting equals UTC. If not, these periods are calculated from hourly data.
We save the historical price data in order to reduce the amount of data downloaded and increase the speed of chart display.
The other periods, which are calculated from ticks, 1 minute, 1 hour or 1 day data need to be saved in order to avoid re-calculation each time the period has to be displayed in chart.
The more periods you display on charts, the more data are saved.
We sum all the volumes of the Best Bid or Best Ask in the given period.
Most probably the order is too small. There is a threshold in each instrument. The order has to be larger than 100K in EUR/USD to be shown in Market Depth.
Workspace file can be saved locally (local disk) or remotely (JCloud). Workspace saved in JCloud can be used and synchronized among different computers.
Unfortunately the workspace of JForex3 is not compatible with JForex4, which is using different format. The extension is different as well (.jfw). However you can save the charts in JForex3 as templates, which can be imported into JForex4.
Obviously the workspace saved cannot be loaded. Look for the backups, which are saved automatically on every new version launch. Backup files have different extension (.backup) and are saved in the same directory as the original files. The default folder of locally saved workspaces is "Workspaces" and is located in root folder of JForex4. Workspaces saved in JCloud have versioning. Each backup is a separate version. The backup files can be opened from main menu or by using drag&drop method.
Yes, you can create as many backups as you want. Find Create backup item in the menu to do it.
One of the reasons might be insufficient amount of RAM allocated. You can increase this limit in Preferences/Memory. Note that you can set a value of the RAM, which is available at the time of the platform launch. If that amount of RAM is not available, the setting will be reset back to 768MB automatically.
JForex4 is saving the historical price data in cache folder on disk to avoid downloading the data repeatedly. In case of connection issues the data saved can differ from original files on server. In order to synchronize it, use Refresh button in chart toolbar. If it does not solve the problem, remove the cached files. The path to the folder can be found in Preferences/Paths/Local cache. You can open the folder in File manager and remove the files selectively or completely. Refresh the chart after this has been done.
Make sure you have stable internet connection and fast read/write speed of your disk drive, as the historical price feed files are large and are cached. We recommend using fast Solid State Drives (SSD).
Absolutely. JForex4 has a feature to save the drawings, tools and indicators in JCloud. Make sure to enable JCloud mode in each chart.
Yes. You can create templates for each drawing or pattern in JForex4.
Yes. Look for the Replay mode in chart toolbar. Set the instrument, period, replay speed and the start time. You can open virtual trades and place pending orders if Instant order widget is open.
Yes. Just make sure the replay is using All ticks, not interpolated OHLC prices. The data setting can be found in Replay mode widget.
Yes, you can link the charts in one color group. Charts can be linked by instrument, period, side or time range.
Because you have set Day Start time not EET. We open the Forex market at 00:00 Monday in Eastern European time and close at 23:59:59 Friday usually. If the days start earlier (later), few market hours are shown in Sunday (Saturday). You can find this setting in Preferences/General. It influences all the periods longer than 2 hours. More info is available here.
Right click on the price scale and look for Grid.
Yes. Price alerts are monitored by our server and can be placed from JForex4 platform. You will be notified even if the platform is offline or closed.
Yes. Look for the Notifications service in Trading settings section.
No. Alert has to be enabled manually if completed.
Yes. These alerts are monitored by platform. Besides they depend on the chart. The settings changed in that chart will affect the alert as well.
Please check the correctness of the time and time zone set in your system. It must be incorrect.
Check your login name, password and security code. They are case sensitive. Make sure you input the numbers from the captcha images instead of PIN for security code.
Most probably the connection is blocked by:
Create proper exclusions for JForex4 or port 10443.
We know that there are few countries, which are blocking connection indeed. For example - Turkey and Iran. We suggest using VPN in such cases.
Press Ctrl+Shift+L, when inside the platform, to open the logs folder. It is located in the root folder of the platform by default.
The White Label Program is a solution that allows banks and regulated brokers to offer FX/CFD electronic trading services to their clients under their brand name, using the turn-key infrastructure provided by Dukascopy. This allows the Partner to offer a new service to its clients, thus diversifying its business and gaining a new income flow.
This infrastructure includes trading platforms, the client reporting area and the back-office software required to manage the service on the side of the Partner.
More information about the program can be found on the dedicated page.
The program is designed for banks and brokers licensed in well-regulated jurisdictions.
The program is offered in two tiers. The base setup comes with all the necessary modules and features to start operations and is provided for free (no setup costs and no fixed maintenance costs).
Then, the Partner has access to a variety of optional advanced features that can be purchased and switched on at any stage of the partnership, following the needs emerging along with the development of the project on the Partner’s side.
Contact us for more information on the terms and conditions of the standard setup and the list of optional modules.
There are no minimum requirements regarding operational figures. The Partner remains very flexible in terms of its activity. No minimum turnover requirements and no minimum monthly fees are applicable.
The only condition to be met is the prepayment of the trading commission corresponding to a minimum turnover requirement of USD 2 billion within the first two years of use. This upfront trading commission of USD 20'000 is payable at the moment of establishing the partnership and is fully refundable if the minimum turnover requirement is met.