Dukascopy Bank accepts crypto assets as funding and withdrawal method for a special type (crypto-fundable) of trading accounts and as an investment funding/withdrawal method for MCA accounts (see Investment delivery and Blockchain Investment deposit). The list of accepted crypto assets includes:
For crypto-fundable trading accounts funding/withdrawals in crypto, the following conditions apply:
For MCA accounts investment funding/withdrawal in crypto, the following conditions apply:
The procedure described below is based on the examples from crypto-fundable trading accounts, but except for Step 1 the process is otherwise identical for MCA accounts using crypto as an investment funding/withdrawal method (MCA clients initiate the deposit form from the MCA interface).
Warning: it is important to follow these instructions because improperly sent Bitcoins will be placed in quarantine and applied special fees. The client can send to Dukascopy only Bitcoins belonging to him.
Log in to your Live Member Area, proceed to "Funds" section and open the Bitcoin deposit form. Indicate the exact amount you intend to deposit during the operation.
The maximum precision of the Bitcoin deposit amount is 8 decimals.
The transferred amount should match exactly the BTC deposit amount annonced (plus the micro-transaction part, if applicable). Any mismatch will trigger a scrutiny procedure and may end up with the deposit placed in quarantine.
Accept the reminders in the form, announce the deposit source (Your declared address or Other address) on the 2nd step of the form and generate the address for your deposit by clicking the “Generate Deposit Address” button.
Send the exact Bitcoin amount indicated in the form from your crypto-wallet to the address generated for this deposit operation.
Once the transaction is 6 blocks deep, your Bitcoin deposit will undergo a series of checks by Dukascopy, including:
You will receive an email asking to provide a screenshot(s) of the executed transaction seen in your blockchain wallet.
The screenshot(s) must necessarily contain personal information of the wallet holder (e.g. name/surname, email, address) and at least two of the following elements:
Send the screenshot(s) by replying to the received email, indicating your Dukascopy account number.
Note that the deposit cannot be finalized until valid screenshots are provided.
An exception from the requirement to provide transaction screenshot(s) is possible in case if the transaction originates from a wallet address for which a valid proof of client’s power of disposal (control) exists. I.e. either the address has been verified by “message signing” procedure or through “micro-transaction” method.
The procedure described below is based on the examples from crypto-fundable trading accounts, but except for Step 1 the process is otherwise identical for MCA accounts using crypto as an investment funding/withdrawal method (MCA clients initiate the deposit form from the MCA interface).
Warning: it is important to follow these instructions because improperly sent Ether will be placed in quarantine and applied special fees. The client can send to Dukascopy only Ether belonging to him.
Log in to your Live Member Area, proceed to "Funds" section and open the Ether deposit form. Indicate the exact amount you intend to deposit during the operation.
The maximum precision of the Ether deposit amount is 8 decimals.
The transferred amount should match exactly the ETH deposit amount annonced (plus the micro-transaction part, if applicable). Any mismatch will trigger a scrutiny procedure and may end up with the deposit placed in quarantine.
Accept the reminders in the form, announce the deposit source (Your declared address or Other address) on the 2nd step of the form and generate the address for your deposit by clicking the “Generate Deposit Address” button.
Send the exact Ether amount indicated in the form from your crypto-wallet to the address generated for this deposit operation.
Once the transaction is 12 blocks deep, your deposit via Ether will undergo a series of checks by Dukascopy, including:
You will receive an email asking to provide a screenshot(s) of the executed transaction seen in your blockchain wallet.
The screenshot(s) must necessarily contain personal information of the wallet holder (e.g. name/surname, email, address) and at least two of the following elements:
Send the screenshot(s) by replying to the received email, indicating your Dukascopy account number.
Note that the deposit cannot be finalized until valid screenshots are provided.
An exception from the requirement to provide transaction screenshot(s) is possible in case if the transaction originates from a wallet address for which a valid proof of client’s power of disposal (control) exists. I.e. either the address has been verified by “message signing” procedure or through “micro-transaction” method.
The procedure described below is based on the examples from crypto-fundable trading accounts, but except for Step 1 the process is otherwise identical for MCA accounts using crypto as an investment funding/withdrawal method (MCA clients initiate the deposit form from the MCA interface).
Warning: it is important to follow these instructions because improperly sent Tether will be placed in quarantine and applied special fees. The client can send to Dukascopy only Tether belonging to him.
Only one version of USDT token is accepted. It is the Tether ERC20 token based on the Ethereum (ETH) network
All other USDT versions or its analogues will not be processed. For technical reasons such tokens may appear to be irrecoverable and you risk a complete loss of the wrong tokens sent. Dukascopy does not assume any responsibility for such an eventual loss.
Log in to your Live Member Area, proceed to "Funds" section and open the Tether deposit form. Indicate the exact amount you intend to deposit during the operation.
The maximum precision of the USDT deposit amount is 6 decimals.
The transferred amount should match exactly the USDT deposit amount annonced (plus the micro-transaction part, if applicable). Any mismatch will trigger a scrutiny procedure and may end up with the deposit placed in quarantine.
Create the Ethereum blockchain address for your deposit by clicking the “Generate a USDT deposit address” button.
Send the exact Tether amount indicated in the form from your crypto-wallet to the address generated for this deposit operation.
Once the transaction is 12 blocks deep, your Tether deposit will undergo a series of checks by Dukascopy, including:
You will receive an email asking to provide a screenshot(s) of the executed transaction seen in your blockchain wallet.
The screenshot(s) must necessarily contain personal information of the wallet holder (e.g. name/surname, email, address) and at least two of the following elements:
Send the screenshot(s) by replying to the received email, indicating your Dukascopy account number.
Note that the deposit cannot be finalized until valid screenshots are provided.
An exception from the requirement to provide transaction screenshot(s) is possible in case if the transaction originates from a wallet address for which a valid proof of client’s power of disposal (control) exists. I.e. either the address has been verified by “message signing” procedure or through “micro-transaction” method.
Crypto funds sent in breach of the applicable crypto deposit procedure may be placed in quarantine. This may happen when the following circumstances occur:
To obtain the return of crypto funds placed in quarantine, the client must provide Dukascopy with convincing evidences, based on the possible solutions provided by Dukascopy, that the wallet from which the funds were sent do actually belong to him/her.
Warning! Crypto maintenance fees apply to crypto tokens placed in quarantine.
For withdrawals from crypto-fundable trading accounts:
Log in to your Live Member Area, proceed to "Funds" section and open the withdrawal form. Indicate the desired withdrawal amount in USD and confirm the operation.
Withdrawals are processed only during business days in the Canton of Geneva, Switzerland.
Dukascopy will convert into BTC (at its own BTC/USD rate), ETH (at its own ETH/USD rate) or UDST (at its own USDT/USD rate) the requested withdrawal amount indicated in the base currency of the account (USD). Withdrawals are subject to a flat commission in accordance with the Fee schedule.
Dukascopy will send the Bitcoins, Ether or Tether the blockchain wallet address declared by the client to Dukascopy.
The client must understand and accept that the withdrawal process is not instant and that the BTC/USD, ETH/USD or USDT/USD exchange rate will fluctuate until Dukascopy completes the exchange. Consequently, the client cannot predict the exact amount of Bitcoins, Ether or Tether he/she will receive in his/her wallet pursuant the withdrawal
For withdrawals from MCA accounts, refer to the FAQ clause on the investment delivery to the blockchain.
Get more information about all crypto services provided by the bank.