Dukascopy Europe IBS AS
Lacplesa iela 20a-1, Riga,
LV-1011, Latvia

Phone lines

Main phone
+371 67 399 000

Live trading Support (24h)
+371 67 399 039

For clients security all lines are recorded.

Client Support chat

Take advantage of our 24/7 client support chat


Dear clients,

Please note that in order to improve security and reliability in execution of your instructions, communication by email of any requests to Dukascopy Europe can be done only through the following mailboxes:
  • send us a message : for any questions, requests and instructions related to your live account.
    In case of urgent instructions, we highly recommend that you contact our live client support desk (+371 67 399 000) or your Account Manager via phone during business hours so as to verify proper reception of your instructions and to limit risk of late execution or non-execution of the latter.
  • send us a message: for any other general questions.
    We draw your attention to the risk entailed with communication by emails which include failure in delivery. Additionally, emails sent to addresses other than the ones mentioned above may not be read at all or read with delay. We stress the importance that you verify reception of your instructions by contacting our live client support desk or your Account Manager promptly.

Dukascopy Europe shall not be held liable for any loss or expense, resulting directly or indirectly from late execution or non-execution of instructions sent to any other email addresses. Depending on their nature, instructions may be executable only during business hours.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 71.03% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.