Dukascopy Europe IBS AS
Lacplesa iela 20a-1, Riga,
For clients security, all lines are recorded.
Please note that in order to improve security and reliability in execution of your instructions, communication by email of any requests to Dukascopy Europe can be done only through the following mailboxes:
- Send_us_a_message : for any questions, requests and instructions related to your live account.
In case of urgent instructions, we highly recommend that you contact our live client support desk or your Account Manager via phone during business hours (+371 67 399 000) so as to verify proper reception of your instructions and to limit risk of late execution or non-execution of the latter.
- Send_us_a_message : for any other general questions.
We draw your attention to the risk entailed with communication by emails which include failure in delivery. Additionally, emails sent to addresses other than “Send_us_a_message” and “Send_us_a_message” may not be read at all or read with delay. We stress the importance that you verify reception of your instructions by contacting our live client support desk or your Account Manager promptly.
Dukascopy Europe shall not be held liable for any loss or expense, resulting directly or indirectly from late execution or non-execution of instructions sent to any other email address than “Send_us_a_message”. Depending on their nature, instructions may be executable only during business hours.