According to the Investor Protection Law of the Republic of Latvia and the EU investor-compensation framework established by Directive 97/9/EC, investors may be entitled to compensation of up to EUR 20,000 for outstanding liabilities where an investment service provider is unable to meet its obligations in full and within the applicable time limits. Such inability is established where:
To receive compensation, the investor must submit an application to Latvijas Banka or a credit institution designated by Latvijas Banka. Information on the application procedure, compensation payment arrangements and applicable deadlines is published by Latvijas Banka on its website and in the official publication Latvijas Vēstnesis. The application must be submitted within two years from the date on which this information is published in Latvijas Vēstnesis.
Further information about investor protection is available on the Latvijas Banka website.
In accordance with MiFID II, Dukascopy Europe assesses, where required, whether an investment service or financial instrument is appropriate for the client. For this purpose, clients are asked to provide information about their knowledge and experience relevant to the specific products or services.
This information helps Dukascopy Europe assess whether the client has the knowledge and experience necessary to understand the risks involved. If a product or service is considered not appropriate for the client, or if sufficient information is not provided, the client will be warned accordingly.
Dukascopy Europe holds client funds separately from its own funds in accounts designated for holding client funds, in accordance with applicable regulatory requirements. Client funds may not be used by Dukascopy Europe for its own account.
Funds belonging to clients may not be used to satisfy claims of Dukascopy Europe creditors, including where Dukascopy Europe is declared insolvent. Appropriate organisational and accounting arrangements are maintained to safeguard client funds and distinguish them from the company’s own funds.
If your account is managed by a money manager or another authorised third party, the Equity Stop Loss Level allows you to set an account equity threshold. If the account equity reaches or falls below the level you set, open positions are closed, pending orders are cancelled and trading on the account is disabled.
The Equity Stop Loss Level is a risk-management tool and does not guarantee that positions will be closed at the exact level set. Depending on market conditions, the equity remaining after positions are closed may be lower than the selected level.
You can also deactivate managed trading through your client reports. Third-party management of an account requires an appropriate power of attorney.
Please be informed that in order to have your account managed by a third party, including any close person of you, you must grant and sign a power of attorney in favor of the latter.
Dukascopy Europe provides Max. Slippage functionality to help clients control the maximum permitted price deviation when orders are executed, particularly during volatile market conditions.
Where available, clients can set the maximum negative slippage permitted for an order. If Max. Slippage is set to 0, the order will not be executed at a price worse than the requested price. If the applicable price condition can no longer be met, the order may be rejected or cancelled. A lower slippage tolerance generally increases the probability that an order will not be executed.
For more information about Max. Slippage and order execution, please consult the Dukascopy Wiki.
Offers that seem too good to be true: Be cautious of investment opportunities presented as exceptionally attractive or requiring an immediate decision. Pressure to act quickly or transfer funds without sufficient time to assess the offer may be a warning sign of fraud.
Never disclose your login details, password, PIN code or other security credentials to third parties. Money managers, service providers and other authorised persons should use the access rights specifically provided for them and should never ask you to share your personal credentials.
If you believe that your credentials may have been compromised, contact Dukascopy Europe immediately. When contacting Trading Support, appropriate identity verification may be required before instructions can be accepted or assistance provided.
To protect your funds, carefully assess any investment opportunity and remain alert to potential signs of fraud. Particular caution should be exercised if you encounter any of the situations described below.
Your account becomes "Dormant" if Dukascopy Europe IBS AS is no longer able to contact you. This may happen, in particular, if you change your domicile / contact details without informing us or if you pass away without appointing any attorney on your account who can be contacted. In case of dormancy, it might be difficult or impossible for Dukascopy Europe IBS AS to reestablish contact with you / your heirs. In order to avoid dormancy, Dukascopy Europe IBS AS recommends that you:
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70.39% of retail investor accounts lose money when trading CFDs with this provider. Show more You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Show less