Live account opening procedure
Dear Community managers;
Last 16th of May 2014, I've finished 4th in the Fundamental analysis Contest and within the same day I've received an email from Dukascopy with a link https://www.dukascopy.com/fxcomm/?page=winner informing me that I will be contacted within a week by an account manager in order to explain to me the procedure to open a live account and receive my prize.
Since I didn't get any info from the account manager, I've send him (the account manager that welcomed me when I've opened the demo account) an email asking for the procedure but I didn't get any feedback :-(
In the other hand I've received an email from the same account manager last 28th of May 2014 inviting me to attend a seminar in Madrid but no word about the processes to open a live account.
This is why I have some doubts and questions to share with you:
1- The account manager who welcomed me and invited me to the seminar and the one who will help me to open a live account are the same or different persons?
2- Can some one from the community managers help me in this issue since I haven't been contacted since 2 weeks when the average/normal is within a week.
Thanks in advance for your help and support;