お客様保護方針

Client Investment Protection

Dukascopy Europe IBS AS is a European Union licensed Investment Brokerage Company, which is regulated by the Latvijas Banka, the central bank of Latvia, the competent authority for investment services supervision in Latvia.

According to Investor Protection Law of the Republic of Latvia and Investor Compensation Schemes Directive (Directive 97/9/EC), clients are entitled to a compensation of 90% (but not exceeding EUR 20 000) for:

1. irreversibly lost financial instruments;
2. losses caused by a non-executed investment service.

In order to receive the compensation, the client shall submit an application to Latvijas Banka. The application shall be submitted in accordance with the application submission procedure specified by the Latvijas Banka − within a one-year period from the date when the client has become aware of the default by Dukascopy Europe on obligations, but no later than five years from the date of default on obligations. Latvijas Banka shall make a decision on the validity of the compensation payment or on the refusal to pay compensation within a 30-day period from the date of application submission.

Further information is available on the Latvijas Banka website.

MiFID II APPROPRIATENESS ASSESSMENT

In accordance with the Financial Instrument Market Law (Article 126.²), in order to determine the appropriateness of investment service for the interests of an investor, an investment brokerage firm shall request information from the client or potential client regarding his or her experience and knowledge in the investment field in relation to the particular investment service or product offered or requested.

Dukascopy Europe IBS AS requires all clients to undergo the MiFID II Appropriateness Test, which is the process of collecting information about the client’s experience and knowledge of financial instruments. The answers provided by clients help assessing if the trading instruments offered by Dukascopy Europe IBS AS are appropriate to every client’s profile.

さらに詳しく知る

Careful management of counterparty / credit risks by Dukascopy Europe IBS AS

Dukascopy Europe IBS AS stores customer funds separately from its own funds, on a segregated bank account.

Dukascopy Europe IBS AS uses customer funds exclusively to ensure the customer’s transactions in financial instruments pursuant to a written contract signed by the customer and Dukascopy Europe IBS AS.

The funds belonging to a customer of Dukascopy Europe IBS AS cannot be used to meet creditor claims on Dukascopy Europe IBS AS. This condition would also apply in case of insolvency of Dukascopy Europe IBS AS.

資金を守るためのシステム

Should your funds be managed by a money manager or by any other third party, Dukascopy Europe IBS AS gives you the unique opportunity to limit the possible losses on your account through its "Equity Stop-Loss" functionality. Should your account reach the Stop-Loss level set by you, the trading would be instantly deactivated and all open positions would be closed to protect your remaining capital against further losses.

Additionally, Dukascopy Europe IBS AS gives you the possibility to instantly interrupt the trading performed on your account by your PAMM manager and to close all open positions by simply accessing a button on your online report.

他のトレーダーがお客様の口座で取引する場合（例えそれが自身の親しい人だとしても）、事前に我々にご連絡ください。この場合、お客様は今後の取引継続のため、前記の点に関する委任状にサインしていただく必要があります。

スリッページ・コントロール

Dukascopy Europe IBS AS strives to offer you the best possible risk management tools to trade safely on volatile markets.

By using the Slippage Control Functionality you may preselect the maximum negative slippage that can affect the execution price of your orders. You may even totally exclude any negative slippage. However, keep in mind that reducing tolerance to slippage increases the probability of an order reject.

Feel free to contact us for more information about the Slippage Control Functionality and consult the Wiki.

ログインID、パスワード、PINコードなどのアクセスコードを他人に教えない

Third parties such as Money Managers or Service Providers should never request your personal access codes but shall require special access rights directly from Dukascopy Europe IBS AS. By communicating your access codes to third parties, you would not only breach Dukascopy Europe’s terms and conditions but you would seriously expose your own funds to the risk of misuse / misappropriation. Furthermore, unknown persons to Dukascopy Europe cannot obtain any assistance from our Trading Support Desk that may harm your funds, e.g. in case a position on your account needs to be closed urgently while Internet access to the SWFX trading system is not available.

FXにおける詐欺から身を守るために

For the safety of your money, investment opportunities shall be assessed with a tendency toward scepticism. Dukascopy Europe IBS AS recommends cautiousness, especially regarding the following:

• 無計画な投資話: 「一日であなたをお金持ちにします」などと甘い話を騙るようなFX取引に関する話からは距離を置いてください。このようなタイプのFXに自分の貯蓄や、退職金、家を担保にしての資金などをつぎ込むようなことはしないでください。
• 異常なハイ・パフォーマンス: 毎月30%から40%のリターンを約束したり、実現しそうにもない利益率を騙る人には注意してください。これら過大な利益を騙る人は、あなたの資金を騙しとるのを目的とした嘘であることが多いです。
• FX取引に関するリスクの過小評価: あなたの損失を取り戻すなどと主張したり、投資にはリスクがないなどと騙る個人および企業には注意してください。FX取引は常に高いリスクを伴うものであり、投資の結果あなたの資金が全て失われる可能性もあります。
• 会社情報が非開示: 会社情報などを開示していない相手とは取引しないでください。
• Remittance of monies to a third party: An investor willing to use Dukascopy Europe’s services to trade his monies himself or by way of a money manager or third party must deposit his monies in an account opened in the investor's name.

休眠口座

Your account becomes "Dormant" if Dukascopy Europe IBS AS is no longer able to contact you. This may happen, in particular, if you change your domicile / contact details without informing us or if you pass away without appointing any attorney on your account who can be contacted. In case of dormancy, it might be difficult or impossible for Dukascopy Europe IBS AS to reestablish contact with you / your heirs. In order to avoid dormancy, Dukascopy Europe IBS AS recommends that you:

• inform us immediately if you change your address, or if you use a different name, e.g. following marriage;
• inform us if you go away for an extended period of time and arrange for correspondence;
• inform a trusted person about your bank details. Dukascopy Europe IBS AS can only give information to such a person if you have first authorized him or her in writing to act on your behalf by filling out a special form;
• あなたの資産および資産の預け先の銀行に関するリストを作成しておいてください。