Hi,

Im having trouble loading vjfx www.dukascopy.com/vjforex/

It was working great up until 2 days ago.

Now it just times out.

Same prob across all browsers, Safari, Firefox, Chrome.

Ive removed and downgraded Flash to v13 then 14 and back to 15. Removed and reinstalled all browsers.

Still the same.

Im using OSX 10.8.3

Not sure what else i can try.

Just wondering if you can think of anything else i can try.

Thanks

Hi,

Thanks for your post.
We got this issue from a previous email from you and we are still investigating and we'll get back to you by email asap...


Thanks !

Hey Amine,

Thanks for your quick reply.

I havent emailed you guys before.

Must have been someone else with same prob.

Hi there,

I am having similar problems. I can not get onto VJFOREX. It just keeps timing on my Windows 8, Windows 7 and work Windows 7 computers. I managed to get onto it via Firefox, but I prefer Internet Explorer and work's computer only uses IE and Chrome, which it doesn't work on either.

I too am from Australia.

Here is the error I get after a while.

Network Error (tcp_error)

A communication error occurred: ""
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

If you can help me too.

Thanks.

Hi all,

Thanks for these valuable information.
We are currently checking and we'll get back to you asap.

Hi,

Please check again and let us know if any problem happens.

Thanks

Still the same.

raceroute to www.dukascopy.com (194.8.15.113), 30 hops max, 60 byte packets
1 static.121.168.4.46.clients.your-server.de 46.4.168.121 de 1.172 ms 1.249 ms 1.327 ms
2 hos-tr2.juniper1.rz13.hetzner.de 213.239.224.33 de 0.156 ms
hos-tr1.juniper1.rz13.hetzner.de 213.239.224.1 de 0.227 ms
hos-tr4.juniper2.rz13.hetzner.de 213.239.224.97 de 75.503 ms
3 core21.hetzner.de 213.239.245.81 de 0.314 ms
core22.hetzner.de 213.239.245.121 de 0.312 ms
core21.hetzner.de 213.239.245.81 de 0.314 ms
4 core4.hetzner.de 213.239.245.14 de 4.827 ms 4.932 ms
core4.hetzner.de 213.239.245.18 de 5.023 ms
5 juniper4.ffm.hetzner.de 213.239.245.1 de 5.018 ms 5.908 ms 5.966 ms
6 ge0-2-7.br01.ams254.sig-telecom.nikhef.nl-ix.net 193.239.116.144 nl 11.651 ms 11.593 ms 11.654 ms
7 ge3-5.cr01.gva727.sig-telecom.net 217.169.142.13 ch 26.042 ms 26.143 ms 26.235 ms
8 te1-3.cr01.gva170.sig-telecom.net 217.169.142.141 ch 25.972 ms 25.768 ms 25.756 ms
9 ge3-2.ar01.gva20.sig-telecom.net 217.169.142.170 ch 26.040 ms 26.077 ms 26.157 ms
10 ar01.duka.cust.sig-telecom.net 217.169.128.78 ch 26.258 ms 25.955 ms 26.042 ms
11 * * *
12 * * *
13 * * *
No reply for 3 hops. Assuming we reached firewall.

--- PING dukascopy.com (194.8.15.113) 56(84) bytes of data. ---


--- dukascopy.com ping statistics ---
packets transmitted 9
received 0
packet loss 100 %
time 8020 ms

Hi,

My problem seems to have been resolved when I reset the Internet Explorer. Internet Options -> Advanced -> Reset.

Cheers,
Chrysos.

Adnan ? any luck with the upper changes applied?

Hey Amine,

Still the same for me.

Ive reset everything.

Tried chrome, safari, firefox and opera.

Timing out across all browsers.

Ive tried it on the latest OSX.

Tried it from different locations sydney (several diff networks) & melbourne still getting just time outs.

I installed all the flash plugins NPAPI & PPAPI.

Ive really runout out of ideas.

Thanks,
Adnan

Understood,

We'll check again and keep you updated

Thanks

Hi all,

It seems that the issue is now fixed, please double check and let us know

Thanks to all for your patience and feedback!

Hey Amine,

Its working!!

Thank you so much for your help!
Adnan