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Sometimes PIN is prompted even with IP registered
Isak
 Post subject: Sometimes PIN is prompted even with IP registered Post rating: 0   Post Posted: Wed 26 Jun, 2013, 16:16 
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Joined: Thu 19 May, 2011, 11:14
Posts: 235
Location: South Africa,
Recently I have been prompted for PIN even though the correct IP address range is registered. Could this have something to do with being logged into the same account from a different IP address simultaneously?

For us this is a great usability issue.

Also, the "Force connection" checkbox in advanced preferences is grayed out. Why could this be?
 
Platform Support
 Post subject: Re: Sometimes PIN is prompted even with IP registered Post rating: 0   Post Posted: Thu 27 Jun, 2013, 14:06 
JForex Master
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Joined: Wed 16 Sep, 2009, 18:23
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Location: Geneva, Switzerland
Force connection is not available if you authorize using the PIN. We are looking into the problems with the IP addresses.
 
Isak
 Post subject: Re: Sometimes PIN is prompted even with IP registered Post rating: 0   Post Posted: Tue 16 Jul, 2013, 13:16 
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Joined: Thu 19 May, 2011, 11:14
Posts: 235
Location: South Africa,
Has there been any progress?

I am still being prompted for the pin code even though I am connecting from an IP address within a registered range.
 
Platform Support
 Post subject: Re: Sometimes PIN is prompted even with IP registered Post rating: 0   Post Posted: Tue 23 Jul, 2013, 07:22 
JForex Master
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Joined: Wed 16 Sep, 2009, 18:23
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Location: Geneva, Switzerland
Please write to [email protected] stating the dates and IP adresses with unsuccessful login attempt.
 
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