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Platform not working
 Post subject: Platform not working Post rating: 0   New post Posted: Tue 30 Aug, 2011, 21:39 

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Suddenly JForex stops to react on my actions. I wanted to close one of my trades by market, but it was not any result. After that i tried to restart platform but it hangs on opening with message "Connecting to Dukascopy platform". I wonder what is the problem. I'm just loosing my profit now. Hope this issue to be resolved as quickly as possible.


 
 Post subject: Re: Platform not working Post rating: 0   New post Posted: Tue 30 Aug, 2011, 23:17 
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User rating: 8
Joined: Wed 21 Apr, 2010, 10:42
Posts: 1167
Guest wrote:
Suddenly JForex stops to react on my actions. I wanted to close one of my trades by market, but it was not any result. After that i tried to restart platform but it hangs on opening with message "Connecting to Dukascopy platform". I wonder what is the problem. I'm just loosing my profit now. Hope this issue to be resolved as quickly as possible.


Thank you for reporting. We are aware of the issue. It has been passed to the IT team and is being worked on.


 
 Post subject: Re: Platform not working Post rating: 0   New post Posted: Wed 31 Aug, 2011, 04:00 

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Now it works just fine. I even did not loose much on asia session ;) Thanks DC Team.


 
 Post subject: Re: Platform not working Post rating: 0   New post Posted: Mon 05 Sep, 2011, 17:09 

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Guest wrote:
Now it works just fine. I even did not loose much on asia session ;) Thanks DC Team.


today i had problem with the platfform, i have placed many orders but the system was changing the amount of the order and the execution price


 
 Post subject: Re: Platform not working Post rating: 0   New post Posted: Mon 05 Sep, 2011, 19:31 

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Guest wrote:
Guest wrote:
Now it works just fine. I even did not loose much on asia session ;) Thanks DC Team.


today i had problem with the platfform, i have placed many orders but the system was changing the amount of the order and the execution price


The leverage you get in dukascopy is 100 times. if you are placing bigger than available amount, system will execute only to the extent margin available. if you have 50,000 and you place 5M EUR/USD at 1.4100, then only (5000000/1.41)=3.54M will be executed.

you may see some pips difference if you'd placed a conditional order which depends on the available bid/ask which are better than your price.

If none of the above explanation is proper for your problem, try to explain what happened in depth.


 
 Post subject: Re: Platform not working Post rating: 0   New post Posted: Tue 06 Sep, 2011, 04:37 

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I am unable to leave comments or "likes." Continuously getting prompted to log-in after I've already logged in.


 
 Post subject: Re: Platform not working Post rating: 0   New post Posted: Tue 06 Sep, 2011, 15:22 

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Working now. Thank you.


 

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