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Cant launch the Terminal
 Post subject: Cant launch the Terminal Post rating: 0   New post Posted: Tue 12 Jul, 2011, 21:58 
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Joined: Tue 14 Jun, 2011, 19:10
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Location: Venezuela, Pampatar
Greetings,

Havent been able to launch the terminal since about 3 hrs, last time tried at my office and now from home.... Please let me know what could be happening.

On other topic, how are the unique visits working? to test it, sent the link to a family member and I haven't get an increase on visitors? also, I have participants commenting on my blog that I haven't seen in the past.

Thanks for your help,

Hender


 
 Post subject: Re: Cant launch the Terminal Post rating: 0   New post Posted: Wed 13 Jul, 2011, 16:19 
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Joined: Wed 21 Apr, 2010, 10:42
Posts: 1167
hender_11 wrote:
Greetings,

Havent been able to launch the terminal since about 3 hrs, last time tried at my office and now from home.... Please let me know what could be happening.

On other topic, how are the unique visits working? to test it, sent the link to a family member and I haven't get an increase on visitors? also, I have participants commenting on my blog that I haven't seen in the past.

Thanks for your help,

Hender


The issue with unique IP visits has already been fixed. It will be working correctly now.


 
 Post subject: Re: Cant launch the Terminal Post rating: 0   New post Posted: Thu 14 Jul, 2011, 12:08 
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Location: Croatia, Zagreb
To start the platform use the link from Dukascopy web pages (https://www.dukascopy.com/swiss/english/ ... emo_login/) , not the one from the E-mail with contest account data.


 
 Post subject: Re: Cant launch the Terminal (same problem here) Post rating: 0   New post Posted: Thu 14 Jul, 2011, 14:11 
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Location: FranceFrance
Aircooled wrote:
To start the platform use the link from Dukascopy web pages (https://www.dukascopy.com/swiss/english/ ... emo_login/) , not the one from the E-mail with contest account data.


Each time i try it gives me an error.
Is there any issue ?


 
 Post subject: Re: Cant launch the Terminal (same problem here) Post rating: 0   New post Posted: Thu 14 Jul, 2011, 16:11 
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condor666 wrote:
Aircooled wrote:
To start the platform use the link from Dukascopy web pages (https://www.dukascopy.com/swiss/english/ ... emo_login/) , not the one from the E-mail with contest account data.


Each time i try it gives me an error.
Is there any issue ?


What type or error exactly?

In 90% of cases it's:
1. Either a Java-related issue having to relation to the platform itself. The solution is to clean the Java cache and re-launch the platform.
2. "Authentication failure".Originates when one enters incorrect credentials. The solution is to be more attentive, enter the login/password manually in order to avoid accidentally putting an empty space while copying/pasting.


 
 Post subject: Re: Cant launch the Terminal Post rating: 0   New post Posted: Sat 16 Jul, 2011, 11:09 
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I have always the same error :

PS : i haved cleared java's cache


Attachments:
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 Post subject: Re: Cant launch the Terminal Post rating: 0   New post Posted: Sun 17 Jul, 2011, 03:47 

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I cannot launch either. I have done everything possible including re-installing my Java.
The platform simply cannot open.
I am not sure Dukascopy has any solution in site


 
 Post subject: Re: Cant launch the Terminal Post rating: 0   New post Posted: Mon 18 Jul, 2011, 10:18 
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condor666 wrote:
I have always the same error :

PS : i haved cleared java's cache



That looks to be an issue related to the specifics of the Comodo firewall.

Please see the following solution: Comodo firewall is interfering with the Java Web start and that is the cause of the error.

Add C:\Program Files\Java\jre1.6.0\bin\javaws.exe to trusted application in Comodo firewall.

If you are using 64 bit system then the path is C:\Program Files (x86)\Java\jre1.6.0\bin\javaws.exe


 
 Post subject: Re: Cant launch the Terminal Post rating: 0   New post Posted: Mon 18 Jul, 2011, 15:09 
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Location: FranceFrance
Thank you, it works now


 

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