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Missing parts with bars from the chart
dreamtheater
 Post subject: Missing parts with bars from the chart Post rating: 0   New post Posted: Tue 27 Nov, 2012, 10:01 

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Joined: Mon 23 May, 2011, 07:52
Posts: 57
Location: Bulgaria,
Dear support,is there any way of forcing the chart to receive the missing parts of it? It happens often to me in the last time :?


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Platform Support
 Post subject: Re: Missing parts with bars from the chart Post rating: 0   New post Posted: Tue 04 Dec, 2012, 09:40 
JForex Master
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Joined: Wed 16 Sep, 2009, 18:23
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Have you tried to close/reopen the chart?
 
dreamtheater
 Post subject: Re: Missing parts with bars from the chart Post rating: 0   New post Posted: Wed 05 Dec, 2012, 17:38 

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Joined: Mon 23 May, 2011, 07:52
Posts: 57
Location: Bulgaria,
Desktop Support wrote:
Have you tried to close/reopen the chart?

Yes, several times without success.
The only solution (helps in 90%) I have found is to clear the cache from jforex preferences , but its too inconvenient every time to do this operation when it happens, thats why I am looking for a faster way to force renewing the data.
 
Platform Support
 Post subject: Re: Missing parts with bars from the chart Post rating: 0   New post Posted: Thu 13 Dec, 2012, 18:55 
JForex Master
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Joined: Wed 16 Sep, 2009, 18:23
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Location: Geneva, Switzerland
We will look into this.
 
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