Dukascopy
 
  
Wiki JStore Search Login

Post new topic Reply to topic    Pages: [ 1 ] Print view  
Missing parts with bars from the chart
dreamtheater
 Post subject: Missing parts with bars from the chart Post rating: 0   New post Posted: Tue 27 Nov, 2012, 10:01 

User rating: 1
Joined: Mon 23 May, 2011, 07:52
Posts: 57
Location: Bulgaria,
Dear support,is there any way of forcing the chart to receive the missing parts of it? It happens often to me in the last time :?


Attachments:
Chart_EUR_USD_10 Secs_snapshot.png [29.5 KiB]
Downloaded 480 times
DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control on their content. Anyone accessing this webpage and downloading or otherwise making use of any document, data or information found on this webpage shall do it on his/her own risks without any recourse against Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from the use and/or reliance on any document, data or information found on this webpage.
 
Platform Support
 Post subject: Re: Missing parts with bars from the chart Post rating: 0   New post Posted: Tue 04 Dec, 2012, 09:40 
JForex Master
User avatar

User rating: ∞
Joined: Wed 16 Sep, 2009, 18:23
Posts: 1054
Location: Geneva, Switzerland
Have you tried to close/reopen the chart?
 
dreamtheater
 Post subject: Re: Missing parts with bars from the chart Post rating: 0   New post Posted: Wed 05 Dec, 2012, 17:38 

User rating: 1
Joined: Mon 23 May, 2011, 07:52
Posts: 57
Location: Bulgaria,
Desktop Support wrote:
Have you tried to close/reopen the chart?

Yes, several times without success.
The only solution (helps in 90%) I have found is to clear the cache from jforex preferences , but its too inconvenient every time to do this operation when it happens, thats why I am looking for a faster way to force renewing the data.
 
Platform Support
 Post subject: Re: Missing parts with bars from the chart Post rating: 0   New post Posted: Thu 13 Dec, 2012, 18:55 
JForex Master
User avatar

User rating: ∞
Joined: Wed 16 Sep, 2009, 18:23
Posts: 1054
Location: Geneva, Switzerland
We will look into this.
 
Post new topic Reply to topic      Pages: [ 1 ]  
Display posts from previous:   Sort by    

Jump to:  

  © 1998-2025 Dukascopy® Bank SA
On-line Currency forex trading with Swiss Forex Broker - ECN Forex Brokerage,
Managed Forex Accounts, introducing forex brokers, Currency Forex Data Feed and News
Currency Forex Trading Platform provided on-line by Dukascopy.com