has it happened yet for october ?

if no, at which date is it supposed to happen ? me thought/read somewhere it was due the 10 of each month

if yes any rule i don't know about that'd explain why I didn't get it ?

nb: I have started live beginning of October, with a very small equity to start with, so to test & tune money management & strategy before going slowly slowly bigger.

So, it's not about the few euro i was expecting to get back this time but about the design of my strategy & money management & plans to increase my equity.

As for now, I have to assume i'm not getting rebates so i'm stopping trading because in that case, i'd have to rework from scratch my strategy & money management.

This is a lose/lose situation so i really hope i 'm wrong about the 10 or that there is a good reason to explain why it didn't happen to me...

ps: my account manager is on leave & the account manager alternative given in auto responder didn't answer me...

thanks in advance for any clarification on the matter

You could contact dukascopy support also at [email protected].
As this is related to live trading, you can also give it a try to call them. See https://www.dukascopy.com/swiss/english/about/contact/ for phone numbers.