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Stop loss is not taken! Heavy bug! |
SFXbernhard
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Post subject: Stop loss is not taken! Heavy bug! |
Post rating: 1
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Posted: Tue 05 Nov, 2013, 21:36
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User rating: 21
Joined: Thu 19 May, 2011, 20:50 Posts: 413 Location: Germany, Munich
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So after the offer order was filled, the stop loss (SL) was moved closer to the price. But then this SL was totally ignored! This is a heavy bug and can cost lots of money! Please take a look on the following two screenshots I took a few minutes ago: Please fix it asap!
Attachments: |
File comment: Shot entry was a place offer order
131105SL_ignored2.png [39.48 KiB]
Downloaded 1248 times
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File comment: Short entry ignores SL
131105SL_ignored.png [88.46 KiB]
Downloaded 1270 times
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the use and/or reliance on any document, data or information found on this webpage.
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Platform Support
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Mon 11 Nov, 2013, 12:26
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JForex Master | |
User rating: ∞
Joined: Wed 16 Sep, 2009, 18:23 Posts: 1054 Location: Geneva, Switzerland
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We are looking into it. This seems to be some random bug as we could not repeat it so far. Do you know the exact steps to repeat it? Every time?
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SFXbernhard
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Mon 11 Nov, 2013, 18:17
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User rating: 21
Joined: Thu 19 May, 2011, 20:50 Posts: 413 Location: Germany, Munich
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It is not every time. But as you can see the strategy changed the SL price very often. Maybe this is the reason? I will observe this and write you if it happens again.
But this issue should not be possible under any circumstances! Maybe you could implement a security watchdog to avoid this situation.
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Platform Support
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Thu 14 Nov, 2013, 17:26
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JForex Master | |
User rating: ∞
Joined: Wed 16 Sep, 2009, 18:23 Posts: 1054 Location: Geneva, Switzerland
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We believe that we have found the bug on the server side and have rectified it. The deployment is planned on DEMO this w/e.
Thank you for your feedback.
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SFXbernhard
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Mon 18 Nov, 2013, 02:01
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User rating: 21
Joined: Thu 19 May, 2011, 20:50 Posts: 413 Location: Germany, Munich
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SFXbernhard
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Mon 18 Nov, 2013, 10:26
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User rating: 21
Joined: Thu 19 May, 2011, 20:50 Posts: 413 Location: Germany, Munich
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Look what happens here on 2.29.1 If this was live, it would have been a disaster!
Attachments: |
furtherbug2.29.1.png [60.86 KiB]
Downloaded 1224 times
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DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on
this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control
on their content. Anyone accessing this webpage and downloading or otherwise making use of any document,
data or information found on this webpage shall do it on his/her own risks without any recourse against
Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from
the use and/or reliance on any document, data or information found on this webpage.
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Platform Support
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Fri 22 Nov, 2013, 15:56
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JForex Master | |
User rating: ∞
Joined: Wed 16 Sep, 2009, 18:23 Posts: 1054 Location: Geneva, Switzerland
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We are looking into this.
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fxbird
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Wed 04 Dec, 2013, 19:02
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User rating: 6
Joined: Tue 02 Jul, 2013, 16:52 Posts: 38
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I had the same bug (Stop loss not executed) a few times recently. It happened today again on my demo account. I am running version 2.29.5 with JForex API v2.9.4.3. This is indeed a big issue
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StephanePaulus
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Mon 09 Dec, 2013, 11:27
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User rating: 1
Joined: Tue 01 May, 2012, 22:05 Posts: 17 Location: United Kingdom, London
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fxbird wrote: I had the same bug (Stop loss not executed) a few times recently. It happened today again on my demo account. I am running version 2.29.5 with JForex API v2.9.4.3. This is indeed a big issue I also have this problem. It occurred multiple times last week.
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wolfram
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Wed 11 Dec, 2013, 08:42
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User rating: 0
Joined: Wed 11 Dec, 2013, 08:31 Posts: 1 Location: Austria,
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Same bug here , stop loss is ignored. Platform version 2.3 , jforex version 2.9.5.1
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Platform Support
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Thu 12 Dec, 2013, 19:24
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JForex Master | |
User rating: ∞
Joined: Wed 16 Sep, 2009, 18:23 Posts: 1054 Location: Geneva, Switzerland
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We are looking into this.
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SFXbernhard
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Thu 02 Jan, 2014, 15:36
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User rating: 21
Joined: Thu 19 May, 2011, 20:50 Posts: 413 Location: Germany, Munich
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This bug still appears in my DEMO 2.30.1 Maybe it is because the position was hold over New Year? Please fix this ASAP, Prio ONE!!!!
Attachments: |
140102notTakenSL_detail.png [35.29 KiB]
Downloaded 1067 times
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DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on
this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control
on their content. Anyone accessing this webpage and downloading or otherwise making use of any document,
data or information found on this webpage shall do it on his/her own risks without any recourse against
Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from
the use and/or reliance on any document, data or information found on this webpage.
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c112
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Thu 02 Jan, 2014, 19:15
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User rating: 1
Joined: Thu 02 Jan, 2014, 19:06 Posts: 16 Location: ThailandThailand
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Did you set SL after the current price crossed the SL price? maybe their engine just track crossing event and don't close afterwards so you could use this: function safeStopLoss(order, sl){ if ( order.isLong()){ if (history.getLastTick(instrument).getBid() < sl) order.close(); else order.setStopLossPrice(sl); }else{ if (history.getLastTick(instrument).getAsk() > sl) order.close(); else order.setStopLossPrice(sl); } }
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Jiri
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Fri 03 Jan, 2014, 11:38
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User rating: 0
Joined: Tue 12 Mar, 2013, 15:57 Posts: 7 Location: Czech Republic, Ostrava
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Absolutely critical bug, stop loss and stop limit are ignored. Platform version 2.30.1 , jforex version 2.9.5.1
you should fix it ASAP
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SFXbernhard
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Fri 03 Jan, 2014, 13:02
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User rating: 21
Joined: Thu 19 May, 2011, 20:50 Posts: 413 Location: Germany, Munich
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Here is another example The closes you can see are partial closes only. The full amount was not closed, although a stop loss was set. This bug makes all our tests absurd. Dukascopy is not able to change this bug at the moment. The only way I see at the moment is to implement a manual SL watchdog in the onTick(Instrument instrument, ITick tick) function. If you have saved your order in a IOrder order object then check: if (order != null && order.getState() == State.FILLED){ if (order.isLong() && tick.getBid() <= order.getStopLossPrice()){ order.close(); } if (!order.isLong() && tick.getAsk() >= order.getStopLossPrice()){ order.close(); } }
Attachments: |
140103notTakenSL_again_just_today.png [44.32 KiB]
Downloaded 1087 times
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DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on
this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control
on their content. Anyone accessing this webpage and downloading or otherwise making use of any document,
data or information found on this webpage shall do it on his/her own risks without any recourse against
Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from
the use and/or reliance on any document, data or information found on this webpage.
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Platform Support
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Mon 06 Jan, 2014, 12:02
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JForex Master | |
User rating: ∞
Joined: Wed 16 Sep, 2009, 18:23 Posts: 1054 Location: Geneva, Switzerland
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New version of the server has been deployed on Saturday with the changes which would hopefully solve the problem. Please inform if you still face these issues.
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SFXbernhard
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Mon 06 Jan, 2014, 12:39
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User rating: 21
Joined: Thu 19 May, 2011, 20:50 Posts: 413 Location: Germany, Munich
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Dukascopy!
Thanks, hope this helps. It seems like working because on one account a trade was immediately closed on Sunday 22h00 GMT. It was one of the trades, which were far in SL for a long time already. I have to restart several trading systems now, because the history became useless by this bug. This bug cost us more than 20 hours of work, some $ lost of synchronized live accounts and some useless histories of our trading systems.
Please try to handle this kind of bugs with more accuracy in the future. If you want more customers, keep DEMO and LIVE versions as close as possible, also for the working conditions. Deploy an extra BETA for any testing purposes. Don't use the DEMO!
Thank you
SFXBernhard Stash GmbH Munich
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Platform Support
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Mon 13 Jan, 2014, 17:12
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JForex Master | |
User rating: ∞
Joined: Wed 16 Sep, 2009, 18:23 Posts: 1054 Location: Geneva, Switzerland
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New server version has been deployed on the w/e. Please inform if the problem persists.
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SFXbernhard
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Mon 11 Apr, 2016, 10:40
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User rating: 21
Joined: Thu 19 May, 2011, 20:50 Posts: 413 Location: Germany, Munich
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Oh dear! The problem appeared again in JForex Demo 2.45.40 Please fix, before you take this version for live! This bug is very dangerous!!The price touched SL several times before! It seems your trailing SL does not work properly, here is the message log (shortened) 2016-04-11 06:30:01 Position 105128300 TAKE PROFIT #400420651 price changed from 1.14351 to 1.1441 2016-04-08 15:25:47 Position 105128300 STOP LOSS #400155908 price stop changed by Traling Stop from 1.1357 to 1.13802 MKT 1.141922016-04-08 15:20:00 Position 105128300 TAKE PROFIT #400420651 price changed from 1.14209 to 1.14351 2016-04-08 14:30:00 Position 105128300 TAKE PROFIT #400420651 price changed from 1.14076 to 1.14209 2016-04-08 13:25:46 Position 105128300 STOP LOSS #400155908 price stop changed by Traling Stop from 1.1334 to 1.1357 MKT 1.1396 2016-04-08 08:30:01 Order CANCELLED: #400155907 TAKE PROFIT SELL 2.05 mil. EUR/USD @ LIMIT 1.1396 IF BID => 1.1396 - Position #105128300 2016-04-08 08:30:01 Order ACCEPTED: #400420651 Parent Order #400155907 TAKE PROFIT SELL 2.05 mil. EUR/USD @ MKT IF BID => 1.14076 - Position #105128300 2016-04-07 17:24:03 Order FILLED at 1.1373 (#400178850 Parent Order #400155905 PLACE BID 2.05 mil. EUR/USD @ 1.1373 EXPIRES: GTC) - Position #105128300 2016-04-07 15:00:04 Position 105128300 STOP LOSS #400155908 Base Price 1.13795 2016-04-07 15:00:04 Order CANCELLED: #400155906 STOP LOSS SELL 2.05 mil. EUR/USD @ MKT IF BID <= 1.1335 - Position #105128300 2016-04-07 15:00:04 Order ACCEPTED: #400155908 Parent Order #400155906 STOP LOSS SELL 2.05 mil. EUR/USD @ MKT IF BID <= 1.1334 - Position #105128300 trailing stop Step 0.0023 2016-04-07 15:00:04 BID ACCEPTED: #400155905 PLACE BID 2.05 mil. EUR/USD @ 1.1373 EXPIRES: GTC - Position #105128300 2016-04-07 15:00:04 Order ACCEPTED: #400155907 TAKE PROFIT SELL 2.05 mil. EUR/USD @ LIMIT 1.1396 IF BID => 1.1396 - Position #105128300 2016-04-07 15:00:04 Order ACCEPTED: #400155906 STOP LOSS SELL 2.05 mil. EUR/USD @ MKT IF BID <= 1.1335 - Position #105128300
Attachments: |
SLignoredagain.png [39.67 KiB]
Downloaded 499 times
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SLignoredagain_mini.png [18.56 KiB]
Downloaded 787 times
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SLignoredagain2mini.png [7.66 KiB]
Downloaded 800 times
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DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on
this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control
on their content. Anyone accessing this webpage and downloading or otherwise making use of any document,
data or information found on this webpage shall do it on his/her own risks without any recourse against
Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from
the use and/or reliance on any document, data or information found on this webpage.
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Platform Support
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Post subject: Re: Stop loss is not taken! Heavy bug! |
Post rating: 0
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Posted: Mon 18 Apr, 2016, 11:03
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JForex Master | |
User rating: ∞
Joined: Wed 16 Sep, 2009, 18:23 Posts: 1054 Location: Geneva, Switzerland
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This problem was solved on the server side the same day.
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