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| Technical problems |
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anton_dang
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| Post subject: Re: Technical problems |
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Posted: Wed 01 May, 2013, 13:02
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User rating: 0
Joined: Thu 16 Feb, 2012, 19:18
Posts: 15
Location: Czech Republic, Prague
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fxsurprise8
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Thu 02 May, 2013, 04:31
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User rating: 1
Joined: Sun 09 Dec, 2012, 23:46
Posts: 9
Location: MacedoniaMacedonia
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fxsurprise8 wrote: I can't join the trader contest, when I click join I get a message can't contact server check your internet connection.
But my connection is fine and I had no problems joining other contests and accessing the dukascopy website.
Anyone else with this problem? issue still not fixed, its already the 2nd of May, losing valuable time to participate in the contest.
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alltrade
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Sat 04 May, 2013, 09:22
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User rating: 5
Joined: Wed 27 Mar, 2013, 10:23
Posts: 19
Location: India, Mumbai
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For some reason, it seems I've stopped receiving notifications on "Live Feed" when others like my orders. I get a notification for comments as usual but it seems not to be working for likes anymore. It had been working fine for all this while but some technical issue seems to have cropped up in the last couple of days. Please look into it.
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fxsurprise8
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Wed 29 May, 2013, 13:22
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User rating: 1
Joined: Sun 09 Dec, 2012, 23:46
Posts: 9
Location: MacedoniaMacedonia
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fxsurprise8 wrote: fxsurprise8 wrote: I can't join the trader contest, when I click join I get a message can't contact server check your internet connection.
But my connection is fine and I had no problems joining other contests and accessing the dukascopy website.
Anyone else with this problem? issue still not fixed, its already the 2nd of May, losing valuable time to participate in the contest. again experiencing the same problem while trying to register for the June traders contest. Registration for all other contests went ok.
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k_morocco
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Tue 04 Jun, 2013, 10:05
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User rating: 0
Joined: Tue 04 Jun, 2013, 09:50
Posts: 2
Location: Morocco, agadir
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dear support,
i can not trade. i have this message
Your order has been rejected due to validation failure. Trading in the contest account is possible only via JForex contest platform.
i have the dukascopy bank ver 2.25.1
jforex api 2.7.9.7
i already tried to clear the cache and restore to default with no result
thanks in advance .
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k_morocco
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Thu 06 Jun, 2013, 15:38
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User rating: 0
Joined: Tue 04 Jun, 2013, 09:50
Posts: 2
Location: Morocco, agadir
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J have contacted [email protected] and this is the solution ,, and it works Contest platform has limited functionality. You can place Your orders only from Order Entry tab left on the screen. One Click mode and trading from the charts don't work as in regular demo or live platform. As shown in Your activity log, You are trying to use PLACE BID option of the "trading from the chart" functionality.
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clau
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Fri 05 Jul, 2013, 09:38
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User rating: 0
Joined: Mon 13 May, 2013, 15:13
Posts: 2
Location: Spain, SALLENT DE GALLEGO
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Contest results are not updated for two days.
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r3loAded
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Wed 10 Jul, 2013, 20:27
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User rating: 0
Joined: Tue 30 Oct, 2012, 21:48
Posts: 1
Location: Romania, Dorohoi
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my account page did not updated...almost everyone's page got updated but mine didn't...last time a had 3 transactions closed at TP but now after 1.5 hours did not received my pips and profit...hope it wont get lost  ((((
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Michal
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Mon 16 Sep, 2013, 09:50
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User rating: 0
Joined: Fri 12 Jul, 2013, 19:39
Posts: 4
Location: Slovakia, Kosice
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I cannot join trader contest, i tried safari and chrome browser, but both dont work.
Please dukascopy team fix it as soon as possible.
THANKS.
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Belikewater
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Tue 01 Oct, 2013, 18:39
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User rating: 0
Joined: Mon 15 Aug, 2011, 11:37
Posts: 17
Location: SpainSpain
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Dear Support
I cannot tighten my SL now... I always can do it, but now it doesnt allow me with any of my positions.... (I put it 10 pips away and in the right side)
It gives me this advise = "SL can only tightened" but Im doing that!
Please help
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fxadb42
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Thu 03 Oct, 2013, 16:29
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User rating: 0
Joined: Wed 18 May, 2011, 14:59
Posts: 19
Location: Slovenia, Ljubljana
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Belikewater wrote: Dear Support
I cannot tighten my SL now... I always can do it, but now it doesnt allow me with any of my positions.... (I put it 10 pips away and in the right side)
It gives me this advise = "SL can only tightened" but Im doing that!
Please help same here...
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fxadb42
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Mon 07 Oct, 2013, 10:29
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User rating: 0
Joined: Wed 18 May, 2011, 14:59
Posts: 19
Location: Slovenia, Ljubljana
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fxadb42 wrote: Belikewater wrote: Dear Support
I cannot tighten my SL now... I always can do it, but now it doesnt allow me with any of my positions.... (I put it 10 pips away and in the right side)
It gives me this advise = "SL can only tightened" but Im doing that!
Please help same here... i guess a picture tells a 1000 words... 
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rabit
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Thu 07 Nov, 2013, 20:08
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User rating: 0
Joined: Thu 07 Nov, 2013, 20:00
Posts: 2
Location: United Kingdom, London
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Dear support.
Few days back i was tying to join the contest and (i think) was some problems on dukascopy website and I didn't get login and password to my demo contest platform .
Can You help.
Thanks.
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DumbAsArock
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Fri 08 Nov, 2013, 16:08
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User rating: 5
Joined: Tue 06 Mar, 2012, 16:47
Posts: 40
Location: United States, South Florida
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I got the dreaded "SL can only tightened" message again. That cost me 70 pips. :>(
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Forexgain
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Thu 14 Nov, 2013, 16:24
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User rating: 0
Joined: Thu 14 Nov, 2013, 16:17
Posts: 1
Location: IndiaIndia
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rabit
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Fri 22 Nov, 2013, 20:39
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User rating: 0
Joined: Thu 07 Nov, 2013, 20:00
Posts: 2
Location: United Kingdom, London
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Forexgain wrote: Hi. Since today afternoon I am unable to open jForex platform. Every time i try to open i am getting error "Unable to launch application". I am sharing below the screenshot of error messages. Can anyone help me sorting out this issue (i am using windows 8) Try to remove temporary files in java control panel 
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Lexuski
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Mon 02 Dec, 2013, 08:17
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User rating: 0
Joined: Thu 18 Jul, 2013, 14:18
Posts: 4
Location: Ukraine, Kiev
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Registered in December contest, but can't trading -
"Contest period is over. All positions are closed, account is blocked. Register for the new contest on website."
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DumbAsArock
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Mon 02 Dec, 2013, 11:22
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User rating: 5
Joined: Tue 06 Mar, 2012, 16:47
Posts: 40
Location: United States, South Florida
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Lexuski wrote: Registered in December contest, but can't trading -
"Contest period is over. All positions are closed, account is blocked. Register for the new contest on website." Same here. Can't get into the Social Trading contest either.
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DumbAsArock
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Mon 02 Dec, 2013, 13:17
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User rating: 5
Joined: Tue 06 Mar, 2012, 16:47
Posts: 40
Location: United States, South Florida
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DumbAsArock wrote: Lexuski wrote: Registered in December contest, but can't trading -
"Contest period is over. All positions are closed, account is blocked. Register for the new contest on website." Same here. Can't get into the Social Trading contest either. Both working now. Thanks.
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Kungfuforex
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| Post subject: Re: Technical problems |
Post rating: 0
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Posted: Thu 02 Jan, 2014, 08:24
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User rating: 0
Joined: Mon 04 Mar, 2013, 11:19
Posts: 2
Location: Spain, barcelona
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unable to subsctibe to january 2014 trading contest .
after clicking "join contest" nothing happens
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