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Technical problems
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Wed 01 May, 2013, 13:02 
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Joined: Thu 16 Feb, 2012, 19:18
Posts: 15
Location: Czech Republic, Prague
same problem for me


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Thu 02 May, 2013, 04:31 
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Joined: Sun 09 Dec, 2012, 23:46
Posts: 9
Location: MacedoniaMacedonia
fxsurprise8 wrote:
I can't join the trader contest, when I click join I get a message can't contact server check your internet connection.

But my connection is fine and I had no problems joining other contests and accessing the dukascopy website.

Anyone else with this problem?


issue still not fixed, its already the 2nd of May, losing valuable time to participate in the contest.


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Sat 04 May, 2013, 09:22 
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Joined: Wed 27 Mar, 2013, 10:23
Posts: 19
Location: India, Mumbai
For some reason, it seems I've stopped receiving notifications on "Live Feed" when others like my orders. I get a notification for comments as usual but it seems not to be working for likes anymore. It had been working fine for all this while but some technical issue seems to have cropped up in the last couple of days. Please look into it.


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Wed 29 May, 2013, 13:22 
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Joined: Sun 09 Dec, 2012, 23:46
Posts: 9
Location: MacedoniaMacedonia
fxsurprise8 wrote:
fxsurprise8 wrote:
I can't join the trader contest, when I click join I get a message can't contact server check your internet connection.

But my connection is fine and I had no problems joining other contests and accessing the dukascopy website.

Anyone else with this problem?


issue still not fixed, its already the 2nd of May, losing valuable time to participate in the contest.


again experiencing the same problem while trying to register for the June traders contest. Registration for all other contests went ok.


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Tue 04 Jun, 2013, 10:05 
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Joined: Tue 04 Jun, 2013, 09:50
Posts: 2
Location: Morocco, agadir
dear support,
i can not trade. i have this message

Your order has been rejected due to validation failure. Trading in the contest account is possible only via JForex contest platform.

i have the dukascopy bank ver 2.25.1
jforex api 2.7.9.7

i already tried to clear the cache and restore to default with no result


thanks in advance .


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Thu 06 Jun, 2013, 15:38 
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Joined: Tue 04 Jun, 2013, 09:50
Posts: 2
Location: Morocco, agadir
J have contacted [email protected] and this is the solution ,, and it works



Contest platform has limited functionality. You can place Your orders only from Order Entry tab left on the screen. One Click mode and trading from the charts don't work as in regular demo or live platform. As shown in Your activity log, You are trying to use PLACE BID option of the "trading from the chart" functionality.


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Fri 05 Jul, 2013, 09:38 
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Joined: Mon 13 May, 2013, 15:13
Posts: 2
Location: Spain, SALLENT DE GALLEGO
Contest results are not updated for two days.


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Wed 10 Jul, 2013, 20:27 
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Location: Romania, Dorohoi
my account page did not updated...almost everyone's page got updated but mine didn't...last time a had 3 transactions closed at TP but now after 1.5 hours did not received my pips and profit...hope it wont get lost :(((((


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Mon 16 Sep, 2013, 09:50 
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Joined: Fri 12 Jul, 2013, 19:39
Posts: 4
Location: Slovakia, Kosice
I cannot join trader contest, i tried safari and chrome browser, but both dont work.

Please dukascopy team fix it as soon as possible.

THANKS.


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Tue 01 Oct, 2013, 18:39 
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Joined: Mon 15 Aug, 2011, 11:37
Posts: 17
Location: SpainSpain
Dear Support

I cannot tighten my SL now... I always can do it, but now it doesnt allow me with any of my positions.... (I put it 10 pips away and in the right side)
It gives me this advise = "SL can only tightened" but Im doing that!

Please help


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Thu 03 Oct, 2013, 16:29 
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Joined: Wed 18 May, 2011, 14:59
Posts: 19
Location: Slovenia, Ljubljana
Belikewater wrote:
Dear Support

I cannot tighten my SL now... I always can do it, but now it doesnt allow me with any of my positions.... (I put it 10 pips away and in the right side)
It gives me this advise = "SL can only tightened" but Im doing that!

Please help



same here...


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Mon 07 Oct, 2013, 10:29 
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Joined: Wed 18 May, 2011, 14:59
Posts: 19
Location: Slovenia, Ljubljana
fxadb42 wrote:
Belikewater wrote:
Dear Support

I cannot tighten my SL now... I always can do it, but now it doesnt allow me with any of my positions.... (I put it 10 pips away and in the right side)
It gives me this advise = "SL can only tightened" but Im doing that!

Please help



same here...


i guess a picture tells a 1000 words...

Image


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Thu 07 Nov, 2013, 20:08 
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Joined: Thu 07 Nov, 2013, 20:00
Posts: 2
Location: United Kingdom, London
Dear support.
Few days back i was tying to join the contest and (i think) was some problems on dukascopy website and I didn't get login and password to my demo contest platform .
Can You help.
Thanks.


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Fri 08 Nov, 2013, 16:08 
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Joined: Tue 06 Mar, 2012, 16:47
Posts: 40
Location: United States, South Florida
I got the dreaded "SL can only tightened" message again. That cost me 70 pips. :>(


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Thu 14 Nov, 2013, 16:24 

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Joined: Thu 14 Nov, 2013, 16:17
Posts: 1
Location: IndiaIndia
Hi. Since today afternoon I am unable to open jForex platform. Every time i try to open i am getting error "Unable to launch application". I am sharing below the screenshot of error messages. Can anyone help me sorting out this issue (i am using windows 8) :x

Image

Image

Image


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Fri 22 Nov, 2013, 20:39 
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Joined: Thu 07 Nov, 2013, 20:00
Posts: 2
Location: United Kingdom, London
Forexgain wrote:
Hi. Since today afternoon I am unable to open jForex platform. Every time i try to open i am getting error "Unable to launch application". I am sharing below the screenshot of error messages. Can anyone help me sorting out this issue (i am using windows 8)
Try to remove temporary files in java control panel ;)


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Mon 02 Dec, 2013, 08:17 
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Joined: Thu 18 Jul, 2013, 14:18
Posts: 4
Location: Ukraine, Kiev
Registered in December contest, but can't trading -
"Contest period is over. All positions are closed, account is blocked. Register for the new contest on website."


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Mon 02 Dec, 2013, 11:22 
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Joined: Tue 06 Mar, 2012, 16:47
Posts: 40
Location: United States, South Florida
Lexuski wrote:
Registered in December contest, but can't trading -
"Contest period is over. All positions are closed, account is blocked. Register for the new contest on website."


Same here.

Can't get into the Social Trading contest either.


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Mon 02 Dec, 2013, 13:17 
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Joined: Tue 06 Mar, 2012, 16:47
Posts: 40
Location: United States, South Florida
DumbAsArock wrote:
Lexuski wrote:
Registered in December contest, but can't trading -
"Contest period is over. All positions are closed, account is blocked. Register for the new contest on website."


Same here.

Can't get into the Social Trading contest either.


Both working now.

Thanks.


 
 Post subject: Re: Technical problems Post rating: 0   New post Posted: Thu 02 Jan, 2014, 08:24 
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Joined: Mon 04 Mar, 2013, 11:19
Posts: 2
Location: Spain, barcelona
unable to subsctibe to january 2014 trading contest .

after clicking "join contest" nothing happens


 

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