I've got serious problem on LIVE account today overnight (at times of British elections).
JForex platform which was already started has got "slow" (orders were not executed at reasonable time - close/change take profit).
I decided to restart it for potential fix of that "slowness' and now I'm not able to log in - at least 10 consecutive attempts end up with the same error message "Account Info Message not received".
Hope you'll do your best for that problem to NOT re-appear in future.
Note: New DEMO login was successful at that same time.
Here is the excerpt from log file for one of the attempts. tz=UTC+3.
2019-12-13 01:58:20.125 INFO com.dukascopy.api.impl.connect.ce - Selecting the best server...
2019-12-13 01:58:20.236 INFO com.dukascopy.api.impl.connect.ce - The ping start time=2019-12-13 01:58:20:236
2019-12-13 01:58:20.459 INFO com.dukascopy.api.impl.connect.ce - The ping end time=2019-12-13 01:58:20:459, the ping processing time=[223]ms
2019-12-13 01:58:20.459 DEBUG com.dukascopy.api.impl.connect.ce - Best api url [l-ja-gva-102-130-158.dukascopy.com:10443] with time [62]
2019-12-13 01:58:20.459 INFO com.dukascopy.dds2.greed.ping.ApiServerManager - APIC: The ping is finished, the fastest API server is saved: l-ja-gva-102-130-158.dukascopy.com:10443 (62 ms)
2019-12-13 01:58:20.483 INFO com.dukascopy.dds2.greed.util.u - Use WL specific App folder for Platfrom data: C:\Users\SomeUser\AppData\Local\MyJforex
2019-12-13 01:58:20.484 INFO com.dukascopy.dds2.greed.gui.settings.k - Start import system settings from "C:\Users\SomeUser\AppData\Local\MyJforex\.settings\system_settings.xml" file
2019-12-13 01:58:20.485 INFO com.dukascopy.dds2.greed.gui.settings.k - System settings successfully imported from "C:\Users\SomeUser\AppData\Local\MyJforex\.settings\system_settings.xml" file
2019-12-13 01:58:20.512 INFO com.dukascopy.dds2.greed.gui.settings.k - Workspace settings successfully loaded from file: C:\Users\SomeUser\AppData\Local\MyJforex\Workspaces\LIVE\---\MyJforex.xml
2019-12-13 01:58:20.513 INFO com.dukascopy.dds2.greed.gui.settings.patcher.b - Patching version 0.8
2019-12-13 01:58:20.513 INFO com.dukascopy.dds2.greed.gui.settings.patcher.b - Patching finished. New workspace version: 0.9
2019-12-13 01:58:20.526 WARN com.dukascopy.charts.data.datacache.aq - JStore is disabled for the current user
2019-12-13 01:58:20.526 INFO com.dukascopy.charts.data.datacache.b.b - Started
2019-12-13 01:58:20.527 INFO com.dukascopy.charts.data.datacache.ccheck.MissingFileEntryManager - Starting to analyze all cache for mffolder.
2019-12-13 01:58:20.708 INFO com.dukascopy.dds2.greed.actions.PlatformInitAction - APIC: No fastest API server detected at transport initialization time
2019-12-13 01:58:20.708 INFO com.dukascopy.dds2.greed.actions.PlatformInitAction - API Connecting - 2019-12-13 01:58:20
2019-12-13 01:58:20.907 DEBUG io.netty.handler.ssl.SslHandler - [id: 0xc509ba8d, L:/192.168.0.54:9445 - R:l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443] HANDSHAKEN: TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
2019-12-13 01:58:21.097 INFO com.dukascopy.dds2.greed.connection.f - !!!:Thread[(JForex platform) ClientConnector,5,main]
2019-12-13 01:58:21.097 INFO com.dukascopy.dds4.transport.client.netty.ClientConnector - Authorize task in queue, server address [l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443], transport name [JForex platform]
2019-12-13 01:58:21.097 INFO com.dukascopy.dds2.greed.ping.ApiServerManager - APIC: No fastest API server detected. [platform authorized event]
2019-12-13 01:58:21.098 INFO com.dukascopy.dds2.greed.connection.g - API Authorized - 2019-12-13 01:58:21
2019-12-13 01:58:21.098 INFO com.dukascopy.dds2.greed.market.d - LiveCurrencyMarketManager started.
2019-12-13 01:58:21.100 INFO com.dukascopy.api.instrument.subscribe.InstrumentManager - InstrumentManager created.
2019-12-13 01:58:21.101 INFO com.dukascopy.dds2.greed.service.news.a.a - NewsSubscribeManager is shutdown
2019-12-13 01:58:21.101 INFO com.dukascopy.dds2.greed.service.news.b.a.a - a created.
2019-12-13 01:58:21.199 INFO com.dukascopy.dds2.greed.connection.g - Connected to l-ja-gva-102-130-158
2019-12-13 01:58:21.200 INFO org.slf4j.impl.Log4jLoggerAdapter - Connected.
2019-12-13 01:58:21.284 INFO com.dukascopy.dds2.greed.connection.g - Charts reloaded.
2019-12-13 01:58:21.510 INFO com.dukascopy.dds2.greed.service.news.b.a.a - Http Server's available news languages: [NewsLanguage{code='fa', name='Persian', nationalName='فارسی', order=7900}, NewsLanguage{code='bg', name='Bulgarian', nationalName='Български', order=8000}, NewsLanguage{code='uk', name='Ukrainian', nationalName='Українська', order=8100}, NewsLanguage{code='ro', name='Romanian', nationalName='Român', order=8200}, NewsLanguage{code='he', name='Hebrew', nationalName='עברית', order=8300}, NewsLanguage{code='sv', name='Swedish', nationalName='Svenska', order=8400}, NewsLanguage{code='cs', name='Czech', nationalName='Čeština', order=8500}, NewsLanguage{code='sk', name='Slovak', nationalName='Slovenčina', order=8600}, NewsLanguage{code='hu', name='Hungarian', nationalName='Magyar', order=8700}, NewsLanguage{code='ar', name='Arabic', nationalName='العربية', order=8800}, NewsLanguage{code='ms', name='Malay', nationalName='Malay', order=8900}, NewsLanguage{code='th', name='Thai', nationalName='คนไทย', order=9000}, NewsLanguage{code='it', name='Italian', nationalName='Italiano', order=9100}, NewsLanguage{code='pl', name='Polish', nationalName='Polski', order=9200}, NewsLanguage{code='ja', name='Japanese', nationalName='日本語', order=9300}, NewsLanguage{code='pt', name='Portuguese', nationalName='Português', order=9400}, NewsLanguage{code='de', name='German', nationalName='Deutsch', order=9500}, NewsLanguage{code='es', name='Spanish', nationalName='Español', order=9600}, NewsLanguage{code='fr', name='French', nationalName='Français', order=9700}, NewsLanguage{code='zh', name='Chinese', nationalName='中文', order=9800}, NewsLanguage{code='ru', name='Russian', nationalName='Русский', order=9900}, NewsLanguage{code='en', name='English', nationalName='English', order=9999}]
2019-12-13 01:58:25.511 INFO com.dukascopy.charts.data.datacache.ccheck.MissingFileEntryManager - Finished all cache analization for mffolder! Duration [4984] ms
2019-12-13 01:58:41.200 INFO org.slf4j.impl.Log4jLoggerAdapter - Account not received. Reconnecting...
2019-12-13 01:58:41.205 INFO com.dukascopy.dds4.transport.client.netty.ClientConnector - Disconnect task in queue, reason [CLIENT_APP_REQUEST], comments [Client application request], server address [l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443], transport name [JForex platform]
2019-12-13 01:58:41.205 WARN com.dukascopy.dds2.greed.connection.g - DISCONNECTED : [CLIENT_APP_REQUEST]
2019-12-13 01:58:41.206 INFO com.dukascopy.dds2.greed.connection.g - Sleeping for reconnect : 0
2019-12-13 01:58:41.206 WARN com.dukascopy.dds2.greed.connection.g - CONNECTING attempt # 1
2019-12-13 01:58:41.213 INFO com.dukascopy.dds2.greed.connection.g - Disconnected.
2019-12-13 01:58:41.213 INFO com.dukascopy.dds2.greed.market.d - LiveCurrencyMarketManager stopped.
2019-12-13 01:58:41.395 DEBUG io.netty.handler.ssl.SslHandler - [id: 0xeb866ca5, L:/192.168.0.54:9465 - R:l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443] HANDSHAKEN: TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
2019-12-13 01:58:41.565 INFO com.dukascopy.dds2.greed.connection.f - !!!:Thread[(JForex platform) ClientConnector,5,main]
2019-12-13 01:58:41.565 INFO com.dukascopy.dds4.transport.client.netty.ClientConnector - Authorize task in queue, server address [l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443], transport name [JForex platform]
2019-12-13 01:58:41.565 INFO com.dukascopy.dds2.greed.ping.ApiServerManager - APIC: No fastest API server detected. [platform authorized event]
2019-12-13 01:58:41.566 INFO com.dukascopy.dds2.greed.connection.g - API Authorized - 2019-12-13 01:58:41
2019-12-13 01:58:41.566 INFO com.dukascopy.dds2.greed.market.d - LiveCurrencyMarketManager started.
2019-12-13 01:58:41.566 INFO com.dukascopy.dds2.greed.service.news.a.a - NewsSubscribeManager is shutdown
2019-12-13 01:58:41.566 INFO com.dukascopy.dds2.greed.service.news.b.a.a - a created.
2019-12-13 01:58:41.667 INFO com.dukascopy.dds2.greed.connection.g - Connected to l-ja-gva-102-130-158
2019-12-13 01:58:41.667 INFO org.slf4j.impl.Log4jLoggerAdapter - Connected.
2019-12-13 01:58:41.749 INFO com.dukascopy.dds2.greed.connection.g - Charts reloaded.
2019-12-13 01:58:41.847 INFO com.dukascopy.dds2.greed.service.news.b.a.a - Http Server's available news languages: [NewsLanguage{code='fa', name='Persian', nationalName='فارسی', order=7900}, NewsLanguage{code='bg', name='Bulgarian', nationalName='Български', order=8000}, NewsLanguage{code='uk', name='Ukrainian', nationalName='Українська', order=8100}, NewsLanguage{code='ro', name='Romanian', nationalName='Român', order=8200}, NewsLanguage{code='he', name='Hebrew', nationalName='עברית', order=8300}, NewsLanguage{code='sv', name='Swedish', nationalName='Svenska', order=8400}, NewsLanguage{code='cs', name='Czech', nationalName='Čeština', order=8500}, NewsLanguage{code='sk', name='Slovak', nationalName='Slovenčina', order=8600}, NewsLanguage{code='hu', name='Hungarian', nationalName='Magyar', order=8700}, NewsLanguage{code='ar', name='Arabic', nationalName='العربية', order=8800}, NewsLanguage{code='ms', name='Malay', nationalName='Malay', order=8900}, NewsLanguage{code='th', name='Thai', nationalName='คนไทย', order=9000}, NewsLanguage{code='it', name='Italian', nationalName='Italiano', order=9100}, NewsLanguage{code='pl', name='Polish', nationalName='Polski', order=9200}, NewsLanguage{code='ja', name='Japanese', nationalName='日本語', order=9300}, NewsLanguage{code='pt', name='Portuguese', nationalName='Português', order=9400}, NewsLanguage{code='de', name='German', nationalName='Deutsch', order=9500}, NewsLanguage{code='es', name='Spanish', nationalName='Español', order=9600}, NewsLanguage{code='fr', name='French', nationalName='Français', order=9700}, NewsLanguage{code='zh', name='Chinese', nationalName='中文', order=9800}, NewsLanguage{code='ru', name='Russian', nationalName='Русский', order=9900}, NewsLanguage{code='en', name='English', nationalName='English', order=9999}]
2019-12-13 01:59:01.668 INFO org.slf4j.impl.Log4jLoggerAdapter - Account not received. Reconnecting...
2019-12-13 01:59:01.669 INFO com.dukascopy.dds4.transport.client.netty.ClientConnector - Disconnect task in queue, reason [CLIENT_APP_REQUEST], comments [Client application request], server address [l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443], transport name [JForex platform]
2019-12-13 01:59:01.669 WARN com.dukascopy.dds2.greed.connection.g - DISCONNECTED : [CLIENT_APP_REQUEST]
2019-12-13 01:59:01.670 INFO com.dukascopy.dds2.greed.connection.g - Sleeping for reconnect : 0
2019-12-13 01:59:01.670 WARN com.dukascopy.dds2.greed.connection.g - CONNECTING attempt # 1
2019-12-13 01:59:01.675 INFO com.dukascopy.dds2.greed.connection.g - Disconnected.
2019-12-13 01:59:01.676 INFO com.dukascopy.dds2.greed.market.d - LiveCurrencyMarketManager stopped.
2019-12-13 01:59:01.867 DEBUG io.netty.handler.ssl.SslHandler - [id: 0x49cb8826, L:/192.168.0.54:9484 - R:l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443] HANDSHAKEN: TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
2019-12-13 01:59:02.049 INFO com.dukascopy.dds2.greed.connection.f - !!!:Thread[(JForex platform) ClientConnector,5,main]
2019-12-13 01:59:02.049 INFO com.dukascopy.dds4.transport.client.netty.ClientConnector - Authorize task in queue, server address [l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443], transport name [JForex platform]
2019-12-13 01:59:02.049 INFO com.dukascopy.dds2.greed.ping.ApiServerManager - APIC: No fastest API server detected. [platform authorized event]
2019-12-13 01:59:02.050 INFO com.dukascopy.dds2.greed.connection.g - API Authorized - 2019-12-13 01:59:02
2019-12-13 01:59:02.050 INFO com.dukascopy.dds2.greed.market.d - LiveCurrencyMarketManager started.
2019-12-13 01:59:02.053 INFO com.dukascopy.dds2.greed.service.news.a.a - NewsSubscribeManager is shutdown
2019-12-13 01:59:02.053 INFO com.dukascopy.dds2.greed.service.news.b.a.a - a created.
2019-12-13 01:59:02.153 INFO com.dukascopy.dds2.greed.connection.g - Connected to l-ja-gva-102-130-158
2019-12-13 01:59:02.153 INFO org.slf4j.impl.Log4jLoggerAdapter - Connected.
2019-12-13 01:59:02.233 INFO com.dukascopy.dds2.greed.connection.g - Charts reloaded.
2019-12-13 01:59:02.497 INFO com.dukascopy.dds2.greed.service.news.b.a.a - Http Server's available news languages: [NewsLanguage{code='fa', name='Persian', nationalName='فارسی', order=7900}, NewsLanguage{code='bg', name='Bulgarian', nationalName='Български', order=8000}, NewsLanguage{code='uk', name='Ukrainian', nationalName='Українська', order=8100}, NewsLanguage{code='ro', name='Romanian', nationalName='Român', order=8200}, NewsLanguage{code='he', name='Hebrew', nationalName='עברית', order=8300}, NewsLanguage{code='sv', name='Swedish', nationalName='Svenska', order=8400}, NewsLanguage{code='cs', name='Czech', nationalName='Čeština', order=8500}, NewsLanguage{code='sk', name='Slovak', nationalName='Slovenčina', order=8600}, NewsLanguage{code='hu', name='Hungarian', nationalName='Magyar', order=8700}, NewsLanguage{code='ar', name='Arabic', nationalName='العربية', order=8800}, NewsLanguage{code='ms', name='Malay', nationalName='Malay', order=8900}, NewsLanguage{code='th', name='Thai', nationalName='คนไทย', order=9000}, NewsLanguage{code='it', name='Italian', nationalName='Italiano', order=9100}, NewsLanguage{code='pl', name='Polish', nationalName='Polski', order=9200}, NewsLanguage{code='ja', name='Japanese', nationalName='日本語', order=9300}, NewsLanguage{code='pt', name='Portuguese', nationalName='Português', order=9400}, NewsLanguage{code='de', name='German', nationalName='Deutsch', order=9500}, NewsLanguage{code='es', name='Spanish', nationalName='Español', order=9600}, NewsLanguage{code='fr', name='French', nationalName='Français', order=9700}, NewsLanguage{code='zh', name='Chinese', nationalName='中文', order=9800}, NewsLanguage{code='ru', name='Russian', nationalName='Русский', order=9900}, NewsLanguage{code='en', name='English', nationalName='English', order=9999}]
2019-12-13 01:59:22.154 ERROR com.dukascopy.dds2.greed.connection.AccountInfoMessageWaitingHelper - Timeout (20000ms) of AccountInfoMessageInit. Restarting ...
2019-12-13 01:59:22.154 INFO com.dukascopy.dds2.greed.actions.connections.DisconnectAction - Disconnected.
2019-12-13 01:59:22.155 INFO com.dukascopy.dds4.transport.client.netty.ClientConnector - Disconnect task in queue, reason [CLIENT_APP_REQUEST], comments [Client application request], server address [l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443], transport name [JForex platform]
2019-12-13 01:59:22.156 WARN com.dukascopy.dds2.greed.connection.g - DISCONNECTED : [CLIENT_APP_REQUEST]
2019-12-13 01:59:22.156 INFO com.dukascopy.dds2.greed.market.d - LiveCurrencyMarketManager stopped.
2019-12-13 01:59:22.666 DEBUG io.netty.buffer.PoolThreadCache - Freed 2 thread-local buffer(s) from thread: Finalizer
2019-12-13 01:59:22.666 DEBUG io.netty.buffer.PoolThreadCache - Freed 24 thread-local buffer(s) from thread: Finalizer
2019-12-13 01:59:22.666 INFO com.dukascopy.api.instrument.subscribe.InstrumentManager - InstrumentManager is shutdown
2019-12-13 01:59:22.970 WARN com.dukascopy.dds2.greed.util.b - FeedDataProvider is not initialized. Unable to get server time.
2019-12-13 01:59:22.970 WARN com.dukascopy.dds2.greed.util.b - FeedDataProvider is not initialized. Unable to get server time.
2019-12-13 01:59:23.214 WARN com.dukascopy.dds2.greed.util.b - FeedDataProvider is not initialized. Unable to get server time.
2019-12-13 01:59:23.471 WARN com.dukascopy.dds2.greed.util.b - FeedDataProvider is not initialized. Unable to get server time.
2019-12-13 01:59:23.471 WARN com.dukascopy.dds2.greed.util.b - FeedDataProvider is not initialized. Unable to get server time.
2019-12-13 01:59:23.712 WARN com.dukascopy.dds2.greed.util.b - FeedDataProvider is not initialized. Unable to get server time.
2019-12-13 01:59:23.972 INFO com.dukascopy.dds2.greed.remotelog.f - Terminated.