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Failure to login at LIVE: Account Info Message not received !!!
 Post subject: Failure to login at LIVE: Account Info Message not received !!! Post rating: 0   New post Posted: Fri 13 Dec, 2019, 00:09 

User rating: 15
Joined: Thu 20 Apr, 2017, 22:42
Posts: 144
Location: Russian Federation,
I've got serious problem on LIVE account today overnight (at times of British elections).

JForex platform which was already started has got "slow" (orders were not executed at reasonable time - close/change take profit).
I decided to restart it for potential fix of that "slowness' and now I'm not able to log in - at least 10 consecutive attempts end up with the same error message "Account Info Message not received".
Hope you'll do your best for that problem to NOT re-appear in future.

Note: New DEMO login was successful at that same time.

Here is the excerpt from log file for one of the attempts. tz=UTC+3.

2019-12-13 01:58:20.125 INFO  com.dukascopy.api.impl.connect.ce - Selecting the best server...
2019-12-13 01:58:20.236 INFO  com.dukascopy.api.impl.connect.ce - The ping start time=2019-12-13 01:58:20:236
2019-12-13 01:58:20.459 INFO  com.dukascopy.api.impl.connect.ce - The ping end time=2019-12-13 01:58:20:459, the ping processing time=[223]ms
2019-12-13 01:58:20.459 DEBUG com.dukascopy.api.impl.connect.ce - Best api url [l-ja-gva-102-130-158.dukascopy.com:10443] with time [62]
2019-12-13 01:58:20.459 INFO  com.dukascopy.dds2.greed.ping.ApiServerManager - APIC: The ping is finished, the fastest API server is saved: l-ja-gva-102-130-158.dukascopy.com:10443 (62 ms)
2019-12-13 01:58:20.483 INFO  com.dukascopy.dds2.greed.util.u - Use WL specific App folder for Platfrom data: C:\Users\SomeUser\AppData\Local\MyJforex
2019-12-13 01:58:20.484 INFO  com.dukascopy.dds2.greed.gui.settings.k - Start import system settings from "C:\Users\SomeUser\AppData\Local\MyJforex\.settings\system_settings.xml" file
2019-12-13 01:58:20.485 INFO  com.dukascopy.dds2.greed.gui.settings.k - System settings successfully imported from "C:\Users\SomeUser\AppData\Local\MyJforex\.settings\system_settings.xml" file
2019-12-13 01:58:20.512 INFO  com.dukascopy.dds2.greed.gui.settings.k - Workspace settings successfully loaded from file: C:\Users\SomeUser\AppData\Local\MyJforex\Workspaces\LIVE\---\MyJforex.xml
2019-12-13 01:58:20.513 INFO  com.dukascopy.dds2.greed.gui.settings.patcher.b - Patching version 0.8
2019-12-13 01:58:20.513 INFO  com.dukascopy.dds2.greed.gui.settings.patcher.b - Patching finished. New workspace version: 0.9
2019-12-13 01:58:20.526 WARN  com.dukascopy.charts.data.datacache.aq - JStore is disabled for the current user
2019-12-13 01:58:20.526 INFO  com.dukascopy.charts.data.datacache.b.b - Started
2019-12-13 01:58:20.527 INFO  com.dukascopy.charts.data.datacache.ccheck.MissingFileEntryManager - Starting to analyze all cache for mffolder.
2019-12-13 01:58:20.708 INFO  com.dukascopy.dds2.greed.actions.PlatformInitAction - APIC: No fastest API server detected at transport initialization time
2019-12-13 01:58:20.708 INFO  com.dukascopy.dds2.greed.actions.PlatformInitAction - API Connecting - 2019-12-13 01:58:20
2019-12-13 01:58:20.907 DEBUG io.netty.handler.ssl.SslHandler - [id: 0xc509ba8d, L:/192.168.0.54:9445 - R:l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443] HANDSHAKEN: TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
2019-12-13 01:58:21.097 INFO  com.dukascopy.dds2.greed.connection.f - !!!:Thread[(JForex platform) ClientConnector,5,main]
2019-12-13 01:58:21.097 INFO  com.dukascopy.dds4.transport.client.netty.ClientConnector - Authorize task in queue, server address [l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443], transport name [JForex platform]
2019-12-13 01:58:21.097 INFO  com.dukascopy.dds2.greed.ping.ApiServerManager - APIC: No fastest API server detected. [platform authorized event]
2019-12-13 01:58:21.098 INFO  com.dukascopy.dds2.greed.connection.g - API Authorized - 2019-12-13 01:58:21
2019-12-13 01:58:21.098 INFO  com.dukascopy.dds2.greed.market.d - LiveCurrencyMarketManager started.
2019-12-13 01:58:21.100 INFO  com.dukascopy.api.instrument.subscribe.InstrumentManager - InstrumentManager created.
2019-12-13 01:58:21.101 INFO  com.dukascopy.dds2.greed.service.news.a.a - NewsSubscribeManager is shutdown
2019-12-13 01:58:21.101 INFO  com.dukascopy.dds2.greed.service.news.b.a.a - a created.
2019-12-13 01:58:21.199 INFO  com.dukascopy.dds2.greed.connection.g - Connected to l-ja-gva-102-130-158
2019-12-13 01:58:21.200 INFO  org.slf4j.impl.Log4jLoggerAdapter - Connected.
2019-12-13 01:58:21.284 INFO  com.dukascopy.dds2.greed.connection.g - Charts reloaded.
2019-12-13 01:58:21.510 INFO  com.dukascopy.dds2.greed.service.news.b.a.a - Http Server's available news languages: [NewsLanguage{code='fa', name='Persian', nationalName='فارسی', order=7900}, NewsLanguage{code='bg', name='Bulgarian', nationalName='Български', order=8000}, NewsLanguage{code='uk', name='Ukrainian', nationalName='Українська', order=8100}, NewsLanguage{code='ro', name='Romanian', nationalName='Român', order=8200}, NewsLanguage{code='he', name='Hebrew', nationalName='עברית', order=8300}, NewsLanguage{code='sv', name='Swedish', nationalName='Svenska', order=8400}, NewsLanguage{code='cs', name='Czech', nationalName='Čeština', order=8500}, NewsLanguage{code='sk', name='Slovak', nationalName='Slovenčina', order=8600}, NewsLanguage{code='hu', name='Hungarian', nationalName='Magyar', order=8700}, NewsLanguage{code='ar', name='Arabic', nationalName='العربية', order=8800}, NewsLanguage{code='ms', name='Malay', nationalName='Malay', order=8900}, NewsLanguage{code='th', name='Thai', nationalName='คนไทย', order=9000}, NewsLanguage{code='it', name='Italian', nationalName='Italiano', order=9100}, NewsLanguage{code='pl', name='Polish', nationalName='Polski', order=9200}, NewsLanguage{code='ja', name='Japanese', nationalName='日本語', order=9300}, NewsLanguage{code='pt', name='Portuguese', nationalName='Português', order=9400}, NewsLanguage{code='de', name='German', nationalName='Deutsch', order=9500}, NewsLanguage{code='es', name='Spanish', nationalName='Español', order=9600}, NewsLanguage{code='fr', name='French', nationalName='Français', order=9700}, NewsLanguage{code='zh', name='Chinese', nationalName='中文', order=9800}, NewsLanguage{code='ru', name='Russian', nationalName='Русский', order=9900}, NewsLanguage{code='en', name='English', nationalName='English', order=9999}]
2019-12-13 01:58:25.511 INFO  com.dukascopy.charts.data.datacache.ccheck.MissingFileEntryManager - Finished all cache analization for mffolder! Duration [4984] ms
2019-12-13 01:58:41.200 INFO  org.slf4j.impl.Log4jLoggerAdapter - Account not received. Reconnecting...
2019-12-13 01:58:41.205 INFO  com.dukascopy.dds4.transport.client.netty.ClientConnector - Disconnect task in queue, reason [CLIENT_APP_REQUEST], comments [Client application request], server address [l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443], transport name [JForex platform]
2019-12-13 01:58:41.205 WARN  com.dukascopy.dds2.greed.connection.g - DISCONNECTED : [CLIENT_APP_REQUEST]
2019-12-13 01:58:41.206 INFO  com.dukascopy.dds2.greed.connection.g - Sleeping for reconnect : 0
2019-12-13 01:58:41.206 WARN  com.dukascopy.dds2.greed.connection.g - CONNECTING attempt # 1
2019-12-13 01:58:41.213 INFO  com.dukascopy.dds2.greed.connection.g - Disconnected.
2019-12-13 01:58:41.213 INFO  com.dukascopy.dds2.greed.market.d - LiveCurrencyMarketManager stopped.
2019-12-13 01:58:41.395 DEBUG io.netty.handler.ssl.SslHandler - [id: 0xeb866ca5, L:/192.168.0.54:9465 - R:l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443] HANDSHAKEN: TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
2019-12-13 01:58:41.565 INFO  com.dukascopy.dds2.greed.connection.f - !!!:Thread[(JForex platform) ClientConnector,5,main]
2019-12-13 01:58:41.565 INFO  com.dukascopy.dds4.transport.client.netty.ClientConnector - Authorize task in queue, server address [l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443], transport name [JForex platform]
2019-12-13 01:58:41.565 INFO  com.dukascopy.dds2.greed.ping.ApiServerManager - APIC: No fastest API server detected. [platform authorized event]
2019-12-13 01:58:41.566 INFO  com.dukascopy.dds2.greed.connection.g - API Authorized - 2019-12-13 01:58:41
2019-12-13 01:58:41.566 INFO  com.dukascopy.dds2.greed.market.d - LiveCurrencyMarketManager started.
2019-12-13 01:58:41.566 INFO  com.dukascopy.dds2.greed.service.news.a.a - NewsSubscribeManager is shutdown
2019-12-13 01:58:41.566 INFO  com.dukascopy.dds2.greed.service.news.b.a.a - a created.
2019-12-13 01:58:41.667 INFO  com.dukascopy.dds2.greed.connection.g - Connected to l-ja-gva-102-130-158
2019-12-13 01:58:41.667 INFO  org.slf4j.impl.Log4jLoggerAdapter - Connected.
2019-12-13 01:58:41.749 INFO  com.dukascopy.dds2.greed.connection.g - Charts reloaded.
2019-12-13 01:58:41.847 INFO  com.dukascopy.dds2.greed.service.news.b.a.a - Http Server's available news languages: [NewsLanguage{code='fa', name='Persian', nationalName='فارسی', order=7900}, NewsLanguage{code='bg', name='Bulgarian', nationalName='Български', order=8000}, NewsLanguage{code='uk', name='Ukrainian', nationalName='Українська', order=8100}, NewsLanguage{code='ro', name='Romanian', nationalName='Român', order=8200}, NewsLanguage{code='he', name='Hebrew', nationalName='עברית', order=8300}, NewsLanguage{code='sv', name='Swedish', nationalName='Svenska', order=8400}, NewsLanguage{code='cs', name='Czech', nationalName='Čeština', order=8500}, NewsLanguage{code='sk', name='Slovak', nationalName='Slovenčina', order=8600}, NewsLanguage{code='hu', name='Hungarian', nationalName='Magyar', order=8700}, NewsLanguage{code='ar', name='Arabic', nationalName='العربية', order=8800}, NewsLanguage{code='ms', name='Malay', nationalName='Malay', order=8900}, NewsLanguage{code='th', name='Thai', nationalName='คนไทย', order=9000}, NewsLanguage{code='it', name='Italian', nationalName='Italiano', order=9100}, NewsLanguage{code='pl', name='Polish', nationalName='Polski', order=9200}, NewsLanguage{code='ja', name='Japanese', nationalName='日本語', order=9300}, NewsLanguage{code='pt', name='Portuguese', nationalName='Português', order=9400}, NewsLanguage{code='de', name='German', nationalName='Deutsch', order=9500}, NewsLanguage{code='es', name='Spanish', nationalName='Español', order=9600}, NewsLanguage{code='fr', name='French', nationalName='Français', order=9700}, NewsLanguage{code='zh', name='Chinese', nationalName='中文', order=9800}, NewsLanguage{code='ru', name='Russian', nationalName='Русский', order=9900}, NewsLanguage{code='en', name='English', nationalName='English', order=9999}]
2019-12-13 01:59:01.668 INFO  org.slf4j.impl.Log4jLoggerAdapter - Account not received. Reconnecting...
2019-12-13 01:59:01.669 INFO  com.dukascopy.dds4.transport.client.netty.ClientConnector - Disconnect task in queue, reason [CLIENT_APP_REQUEST], comments [Client application request], server address [l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443], transport name [JForex platform]
2019-12-13 01:59:01.669 WARN  com.dukascopy.dds2.greed.connection.g - DISCONNECTED : [CLIENT_APP_REQUEST]
2019-12-13 01:59:01.670 INFO  com.dukascopy.dds2.greed.connection.g - Sleeping for reconnect : 0
2019-12-13 01:59:01.670 WARN  com.dukascopy.dds2.greed.connection.g - CONNECTING attempt # 1
2019-12-13 01:59:01.675 INFO  com.dukascopy.dds2.greed.connection.g - Disconnected.
2019-12-13 01:59:01.676 INFO  com.dukascopy.dds2.greed.market.d - LiveCurrencyMarketManager stopped.
2019-12-13 01:59:01.867 DEBUG io.netty.handler.ssl.SslHandler - [id: 0x49cb8826, L:/192.168.0.54:9484 - R:l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443] HANDSHAKEN: TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
2019-12-13 01:59:02.049 INFO  com.dukascopy.dds2.greed.connection.f - !!!:Thread[(JForex platform) ClientConnector,5,main]
2019-12-13 01:59:02.049 INFO  com.dukascopy.dds4.transport.client.netty.ClientConnector - Authorize task in queue, server address [l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443], transport name [JForex platform]
2019-12-13 01:59:02.049 INFO  com.dukascopy.dds2.greed.ping.ApiServerManager - APIC: No fastest API server detected. [platform authorized event]
2019-12-13 01:59:02.050 INFO  com.dukascopy.dds2.greed.connection.g - API Authorized - 2019-12-13 01:59:02
2019-12-13 01:59:02.050 INFO  com.dukascopy.dds2.greed.market.d - LiveCurrencyMarketManager started.
2019-12-13 01:59:02.053 INFO  com.dukascopy.dds2.greed.service.news.a.a - NewsSubscribeManager is shutdown
2019-12-13 01:59:02.053 INFO  com.dukascopy.dds2.greed.service.news.b.a.a - a created.
2019-12-13 01:59:02.153 INFO  com.dukascopy.dds2.greed.connection.g - Connected to l-ja-gva-102-130-158
2019-12-13 01:59:02.153 INFO  org.slf4j.impl.Log4jLoggerAdapter - Connected.
2019-12-13 01:59:02.233 INFO  com.dukascopy.dds2.greed.connection.g - Charts reloaded.
2019-12-13 01:59:02.497 INFO  com.dukascopy.dds2.greed.service.news.b.a.a - Http Server's available news languages: [NewsLanguage{code='fa', name='Persian', nationalName='فارسی', order=7900}, NewsLanguage{code='bg', name='Bulgarian', nationalName='Български', order=8000}, NewsLanguage{code='uk', name='Ukrainian', nationalName='Українська', order=8100}, NewsLanguage{code='ro', name='Romanian', nationalName='Român', order=8200}, NewsLanguage{code='he', name='Hebrew', nationalName='עברית', order=8300}, NewsLanguage{code='sv', name='Swedish', nationalName='Svenska', order=8400}, NewsLanguage{code='cs', name='Czech', nationalName='Čeština', order=8500}, NewsLanguage{code='sk', name='Slovak', nationalName='Slovenčina', order=8600}, NewsLanguage{code='hu', name='Hungarian', nationalName='Magyar', order=8700}, NewsLanguage{code='ar', name='Arabic', nationalName='العربية', order=8800}, NewsLanguage{code='ms', name='Malay', nationalName='Malay', order=8900}, NewsLanguage{code='th', name='Thai', nationalName='คนไทย', order=9000}, NewsLanguage{code='it', name='Italian', nationalName='Italiano', order=9100}, NewsLanguage{code='pl', name='Polish', nationalName='Polski', order=9200}, NewsLanguage{code='ja', name='Japanese', nationalName='日本語', order=9300}, NewsLanguage{code='pt', name='Portuguese', nationalName='Português', order=9400}, NewsLanguage{code='de', name='German', nationalName='Deutsch', order=9500}, NewsLanguage{code='es', name='Spanish', nationalName='Español', order=9600}, NewsLanguage{code='fr', name='French', nationalName='Français', order=9700}, NewsLanguage{code='zh', name='Chinese', nationalName='中文', order=9800}, NewsLanguage{code='ru', name='Russian', nationalName='Русский', order=9900}, NewsLanguage{code='en', name='English', nationalName='English', order=9999}]
2019-12-13 01:59:22.154 ERROR com.dukascopy.dds2.greed.connection.AccountInfoMessageWaitingHelper - Timeout (20000ms) of AccountInfoMessageInit. Restarting ...
2019-12-13 01:59:22.154 INFO  com.dukascopy.dds2.greed.actions.connections.DisconnectAction - Disconnected.
2019-12-13 01:59:22.155 INFO  com.dukascopy.dds4.transport.client.netty.ClientConnector - Disconnect task in queue, reason [CLIENT_APP_REQUEST], comments [Client application request], server address [l-ja-gva-102-130-158.dukascopy.com/194.8.15.158:10443], transport name [JForex platform]
2019-12-13 01:59:22.156 WARN  com.dukascopy.dds2.greed.connection.g - DISCONNECTED : [CLIENT_APP_REQUEST]
2019-12-13 01:59:22.156 INFO  com.dukascopy.dds2.greed.market.d - LiveCurrencyMarketManager stopped.
2019-12-13 01:59:22.666 DEBUG io.netty.buffer.PoolThreadCache - Freed 2 thread-local buffer(s) from thread: Finalizer
2019-12-13 01:59:22.666 DEBUG io.netty.buffer.PoolThreadCache - Freed 24 thread-local buffer(s) from thread: Finalizer
2019-12-13 01:59:22.666 INFO  com.dukascopy.api.instrument.subscribe.InstrumentManager - InstrumentManager is shutdown
2019-12-13 01:59:22.970 WARN  com.dukascopy.dds2.greed.util.b - FeedDataProvider is not initialized. Unable to get server time.
2019-12-13 01:59:22.970 WARN  com.dukascopy.dds2.greed.util.b - FeedDataProvider is not initialized. Unable to get server time.
2019-12-13 01:59:23.214 WARN  com.dukascopy.dds2.greed.util.b - FeedDataProvider is not initialized. Unable to get server time.
2019-12-13 01:59:23.471 WARN  com.dukascopy.dds2.greed.util.b - FeedDataProvider is not initialized. Unable to get server time.
2019-12-13 01:59:23.471 WARN  com.dukascopy.dds2.greed.util.b - FeedDataProvider is not initialized. Unable to get server time.
2019-12-13 01:59:23.712 WARN  com.dukascopy.dds2.greed.util.b - FeedDataProvider is not initialized. Unable to get server time.
2019-12-13 01:59:23.972 INFO  com.dukascopy.dds2.greed.remotelog.f - Terminated.


 
 Post subject: Re: Failure to login at LIVE: Account Info Message not received !!! Post rating: 0   New post Posted: Fri 13 Dec, 2019, 00:43 

User rating: 1
Joined: Mon 09 Jan, 2017, 17:35
Posts: 1
Location: HungaryHungary
I get the same.


 

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