Dear Support,

I noticed following rare event (error) occured. Any clue what does this exception mean?


com.dukascopy.api.JFException: Error while loading ticks
at com.dukascopy.api.impl.m.a(Unknown Source)
at com.dukascopy.api.impl.bg.run(Unknown Source)
at com.dukascopy.api.impl.bg.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at com.dukascopy.api.impl.m.getTicks(Unknown Source)
at com.dukascopy.api.impl.cp.a(Unknown Source)
at com.dukascopy.api.impl.cp$d.a(Unknown Source)
at com.dukascopy.api.impl.cp$b.a(Unknown Source)
at com.dukascopy.api.impl.cp$b.S(Unknown Source)
at com.dukascopy.api.impl.cp.calculateIndicator(Unknown Source)
at com.dukascopy.api.impl.cp.volume(Unknown Source)
at jforex.JFXcrawler.onTick(JFXcrawler.java:186)
at com.dukascopy.api.impl.execution.w.bQ(Unknown Source)
at com.dukascopy.api.impl.execution.a.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at com.dukascopy.api.impl.execution.g$a.f(Unknown Source)
at com.dukascopy.api.impl.execution.g$a.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: com.dukascopy.charts.data.datacache.DataCacheException: Error while executing request for data for instrument [EUR/USD] period [Ticks] side [null] from [2013.06.27 16:00:00 000] to [2013.06.27 16:00:00 349]. Error text: [Request for data for instrument [EUR/USD] period [Ticks] side [null] from [2013.06.27 16:00:00 000] to [2013.06.27 16:00:00 349] attempt [1] timed out]
at com.dukascopy.charts.data.datacache.v.a(Unknown Source)
at com.dukascopy.charts.data.datacache.v.a(Unknown Source)
at com.dukascopy.charts.data.datacache.CurvesDataLoader.a(Unknown Source)
at com.dukascopy.charts.data.datacache.CurvesDataLoader.a(Unknown Source)
at com.dukascopy.charts.data.datacache.CurvesDataLoader.a(Unknown Source)
at com.dukascopy.charts.data.datacache.bv.run(Unknown Source)
at com.dukascopy.charts.data.datacache.ai.b(Unknown Source)
... 19 more