Support is right. Probably you have error in Java console like in this thread:
viewtopic.php?f=85&t=48997To support: Please can you start HT even there are no ticks data? Simply post nothing to onTick and onBar methods for empty data. Becouse when testing more pairs together and some pairs datafeed starts from year 2010 for example, I can't start test from 2008 for example, although most of other pairs have datafeed from year 2007.