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Problem with jforex platform.
staw
 Post subject: Problem with jforex platform. Post rating: 0   New post Posted: Mon 28 May, 2012, 12:03 
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Joined: Mon 28 May, 2012, 12:01
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Hello.
I have some trouble with my jforex platform - sometimes when i log in or when i change timeframes the bars and the price can just disappear so i have to relog multiple times to get it work again. Can you help me please? (I have attached a screenshot so you can see what i mean)


Regards;
Johan.


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jforex jpg.jpg [99.28 KiB]
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Platform Support
 Post subject: Re: Problem with jforex platform. Post rating: 0   New post Posted: Thu 31 May, 2012, 08:23 
JForex Master
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Location: Geneva, Switzerland
Please enable JAVA console: Start -> Settings -> Control Panel -> Java -> Advanced -> Java console -> Show console
Clean JAVA cache: Start -> Settings -> Control Panel -> Java -> General -> Temporary Internet Files -> Settings -> Delete Files
Restart the platform and make sure the version is 2.17.5. Help/About
Click on File/Restore default

If the platform has still some problems, please look into the JAVA console for the output after the problems appear and send it to [email protected] in text format.
 
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