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problem in chart EUR USD pair
Victor
 Post subject: problem in chart EUR USD pair Post rating: 0   New post Posted: Thu 05 Apr, 2012, 04:54 
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Dear Support,
I have this problem since 3-April for EUR/USD pair. Strangely it does not happen for other pairs. I get the volume '0'. Pls see the attachment.
It appears other users doesn't have this prob so far
thanx in advance for the action.


Attachments:
Chart_EUR_USD_30 Mins_snapshot.png [28.42 KiB]
Downloaded 610 times
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Victor
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Sat 07 Apr, 2012, 04:07 
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Hello Support,
Did not get any action so far. Posting again
EUR USD pair doesn't come in the chart buyt other pairs come up clear.
see the attachments


Attachments:
Chart_GBP_USD_30 Mins_snapshot.png [22.14 KiB]
Downloaded 581 times
Chart_EUR_USD_30 Mins_snapshot.png [28 KiB]
Downloaded 606 times
DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control on their content. Anyone accessing this webpage and downloading or otherwise making use of any document, data or information found on this webpage shall do it on his/her own risks without any recourse against Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from the use and/or reliance on any document, data or information found on this webpage.
 
lkubanek
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Tue 10 Apr, 2012, 10:16 
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I have similar problem... Just not for so long period of time
 
Victor
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Wed 11 Apr, 2012, 04:08 
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I do understand this is Easter season and hope the support team enjoyed their holidays well.
will they be kind enough to have a look into this strange problem.
i could not run strategy (locally as well) coz it could not load the 30 min bar. infact all min bars not loading and only for EUR/USD pair.. anybody else?? Nor on historical tester..

02:39:30 com.dukascopy.api.JFException: Could not load bar for instrument [EUR/USD], period [30 Mins], side [Bid], start time [2012.04.11 02:00:00 000], current bar start time [2012.04.11 02:30:00 000] @ jforex.Xma_201204.onTick(Xma_201204.java:60)

thanks in advance
 
Victor
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Wed 11 Apr, 2012, 09:00 
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most of the time dukas support does resolve these kind of issues quickly.
But what I am perturbed here is that why does it happen only to "select" users. To support this view the traders log in "strategy and trader contest" sites.
what i have noticed is anything above 59 seconds and less than 60 minutes is a disaster. The chart returns with "0" zero volume data thus it appear as line. But as soon as you switch to hourly, daily and weeky charts things work fine. But to me this happens only in EUR/USD pair and all other pairs it doesn't happen.
hope they will resolve this today.
 
Victor
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Thu 12 Apr, 2012, 03:23 
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Update for the day. still not resolved. from last tuesday til-date.
 
Victor
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Thu 12 Apr, 2012, 12:37 
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Desktop Support wrote:
The fix for this problem is on the way.

Big thank you and hopefully next week will be good .
thanks in advance
 
Victor
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Mon 16 Apr, 2012, 06:45 
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Dear Support,
Nothing happened as of today. Attached are files for your ref.
Hope you will do the needful quickly
As usual thanks in advance for quick action.


Attachments:
Chart_EUR_USD_Hourly_snapshot_April16_2012.png [31.74 KiB]
Downloaded 652 times
Chart_EUR_USD_10 Secs_snapshot_April16_2012.png [29.4 KiB]
Downloaded 535 times
Chart_EUR_USD_30 Mins_snapshot_APril16_2012.png [13.91 KiB]
Downloaded 590 times
DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control on their content. Anyone accessing this webpage and downloading or otherwise making use of any document, data or information found on this webpage shall do it on his/her own risks without any recourse against Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from the use and/or reliance on any document, data or information found on this webpage.
 
Victor
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Thu 19 Apr, 2012, 02:43 
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Dear Support,
the problem is still not resolved as of today(19th April). Hope this gets resolved soon.
 
Platform Support
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Fri 20 Apr, 2012, 08:59 
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Do you have any output in the JAVA console when the problem appears?
 
Victor
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Mon 23 Apr, 2012, 03:10 
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Desktop Support wrote:
Do you have any output in the JAVA console when the problem appears?

this is what appears in the console
************
Java Web Start 1.6.0_31
Using JRE version 1.6.0_31-b05 Java HotSpot(TM) Client VM
User home directory = C:\
----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
0-5: set trace level to <n>
----------------------------------------------------
Could not launch from cache. Will try online mode. [Some of required resources are not cached.]
23.04.2012 07:36:10.417 FINE component.LoginPanel ] Login request
23.04.2012 07:36:10.422 FINE component.LoginPanel ] Instance ID : 6b4cac5e-b95d-44ec-ad2d-4b49537fe55e
23.04.2012 07:36:10.441 FINE actions.ConnectAction ] Authenticating ...
23.04.2012 07:36:10.446 FINE connect.c ] >> [https://www1.dukascopy.com/authorization/demo/auth?typus=0&munus=api&appello=DEMO2EGjnO&specialis=87402F6A05AB8F048F45B2DB19917DAA3377FC82&versio=2.15.3&sermo=6b4cac5e-b95d-44ec-ad2d-4b49537fe55e&willPing=true]
23.04.2012 07:36:11.888 FINE connect.c ] << [d-ja-gva-141-194.dukascopy.com:[email protected]:[email protected]:[email protected]:10443@89d3b538af318f20b03b275740e9796fbd64d5f94bde22b818da391d2e30c2b0]
23.04.2012 07:36:12.806 FINE connect.ak ] Initiating pinging connect to d-ja-gva-141-194.dukascopy.com/194.8.15.194:10443
23.04.2012 07:36:12.807 FINE connect.ak ] Initiating pinging connect to d-ja-gva-141-194.dukascopy.com/194.8.15.194:10443
23.04.2012 07:36:12.810 FINE connect.ak ] Initiating pinging connect to d-ja-gva-141-194.dukascopy.com/194.8.15.194:10443
23.04.2012 07:36:12.811 FINE connect.ak ] Initiating pinging connect to d-ja-nyc-37.dukascopy.com/4.71.236.37:10443
23.04.2012 07:36:12.812 FINE connect.ak ] Initiating pinging connect to d-ja-nyc-37.dukascopy.com/4.71.236.37:10443
23.04.2012 07:36:12.812 FINE connect.ak ] Initiating pinging connect to d-ja-nyc-37.dukascopy.com/4.71.236.37:10443
23.04.2012 07:36:12.813 FINE connect.ak ] Initiating pinging connect to d-ja-sgn-04-a.dukascopy.com/46.51.218.101:10443
23.04.2012 07:36:12.813 FINE connect.ak ] Initiating pinging connect to d-ja-sgn-04-a.dukascopy.com/46.51.218.101:10443
23.04.2012 07:36:12.813 FINE connect.ak ] Initiating pinging connect to d-ja-sgn-04-a.dukascopy.com/46.51.218.101:10443
23.04.2012 07:36:12.814 FINE connect.ak ] Initiating pinging connect to d-ja-jpn-04-b.dukascopy.com/54.249.1.147:10443
23.04.2012 07:36:12.814 FINE connect.ak ] Initiating pinging connect to d-ja-jpn-04-b.dukascopy.com/54.249.1.147:10443
23.04.2012 07:36:12.815 FINE connect.ak ] Initiating pinging connect to d-ja-jpn-04-b.dukascopy.com/54.249.1.147:10443
23.04.2012 07:36:12.865 FINE connect.ak ] Ping to [d-ja-sgn-04-a.dukascopy.com/46.51.218.101:10443] resulted in [52]ms
23.04.2012 07:36:12.865 FINE connect.ak ] Ping to [d-ja-sgn-04-a.dukascopy.com/46.51.218.101:10443] resulted in [52]ms
23.04.2012 07:36:12.865 FINE connect.ak ] Ping to [d-ja-sgn-04-a.dukascopy.com/46.51.218.101:10443] resulted in [51]ms
23.04.2012 07:36:13.007 FINE connect.ak ] Ping to [d-ja-gva-141-194.dukascopy.com/194.8.15.194:10443] resulted in [199]ms
23.04.2012 07:36:13.023 FINE connect.ak ] Ping to [d-ja-gva-141-194.dukascopy.com/194.8.15.194:10443] resulted in [216]ms
23.04.2012 07:36:13.025 FINE connect.ak ] Ping to [d-ja-gva-141-194.dukascopy.com/194.8.15.194:10443] resulted in [214]ms
23.04.2012 07:36:13.049 FINE connect.ak ] Ping to [d-ja-jpn-04-b.dukascopy.com/54.249.1.147:10443] resulted in [235]ms
23.04.2012 07:36:13.050 FINE connect.ak ] Ping to [d-ja-jpn-04-b.dukascopy.com/54.249.1.147:10443] resulted in [235]ms
23.04.2012 07:36:13.059 FINE connect.ak ] Ping to [d-ja-jpn-04-b.dukascopy.com/54.249.1.147:10443] resulted in [244]ms
23.04.2012 07:36:13.076 FINE connect.ak ] Ping to [d-ja-nyc-37.dukascopy.com/4.71.236.37:10443] resulted in [264]ms
23.04.2012 07:36:13.077 FINE connect.ak ] Ping to [d-ja-nyc-37.dukascopy.com/4.71.236.37:10443] resulted in [264]ms
23.04.2012 07:36:13.090 FINE connect.ak ] Ping to [d-ja-nyc-37.dukascopy.com/4.71.236.37:10443] resulted in [279]ms
23.04.2012 07:36:13.091 FINE connect.c ] Best api url [d-ja-sgn-04-a.dukascopy.com:10443] with time [51]
23.04.2012 07:36:16.093 INFO connect.c ] >> [https://www1.dukascopy.com/authorization/demo/auth?typus=0&munus=stngs&appello=DEMO2EGjnO&licentio=89d3b538af318f20b03b275740e9796fbd64d5f94bde22b818da391d2e30c2b0&sermo=6b4cac5e-b95d-44ec-ad2d-4b49537fe55e&stngs=1]
23.04.2012 07:36:18.711 WARNING connect.c ] << [{news.host.url=https://external.dukascopy.com, jss.logserver.url=https://demo-login.dukascopy.com/jss-log/, userTypes=REGULAR,MINI_FX,MANAGE_STOP_LIMIT,, wlabel.logo=[B@16448ac, news.source=api, contest.chart.url=https://demo-login.dukascopy.com/aDDS/export/contestChart.php, menu.item.dayly.hl=/marketwatch/daily_hl_interbank/, menu.item.margin.level.calculator=/marketwatch/forexcalc/margin_level/, wlabel.shortLabel=Dukascopy Bank, encryptionKey=9493DECD71F625928439F1C0D4B1FCC6, reports.url=/Reports, base.calendar.url=https://www.dukascopy.com/swiss/{0}, menu.item.economic.calendar=/marketwatch/calendars/eccalendar/, additionalUserTypes=[], feed.commission.history=[], brokerChat.url=https://www.dukascopy.com/chat/login.php?channel=3, wlabel.url=https://www.dukascopy.com, platformFaq.url=https://www.dukascopy.com/swiss/english/forex/faq/, menu.item.holidays.calendar=/marketwatch/calendars/NationalHolidaysCalendar/, menu.item.report.issue=/about/issues/, reports=portfolio_client,intraday_client,position_client,annual_report,deposit_receipt,trader_sll,self_traded_volume,activity_log,merge_log,trade_log,trader_sll_action_log, tradelog_sfx.url=/aDDS/export/tradeLog.php, platformManual.url=https://www.dukascopy.com/wiki/, instruments=[CAD/HKD, EUR/SGD, EUR/NOK, EUR/NZD, AUD/NZD, USD/TRY, GBP/USD, NZD/CHF, USD/MXN, USD/HKD, SGD/JPY, EUR/HKD, AUD/CAD, USD/PLN, EUR/PLN, USD/NOK, USD/CHF, GBP/CHF, EUR/CHF, USD/JPY, GBP/CAD, HKD/JPY, GBP/JPY, EUR/CAD, USD/SEK, CHF/SGD, USD/DKK, EUR/SEK, NZD/JPY, AUD/SGD, NZD/USD, CAD/JPY, EUR/GBP, CHF/JPY, XAG/USD, GBP/AUD, AUD/JPY, XAU/USD, EUR/USD, AUD/USD, USD/CAD, USD/ZAR, EUR/JPY, USD/SGD, AUD/CHF, GBP/NZD, USD/RUB, NZD/CAD, CAD/CHF, EUR/AUD, EUR/DKK, EUR/TRY], menu.item.forex.calculator=/marketwatch/forexcalc/forex_calculator/, debug=false, client.mode=DEMO, loginId=369221, get.help.url=https://www.dukascopy.com/swiss/english/forex/jforex/forum/, menu.item.interest.rates.calendar=/marketwatch/calendars/InterestRatesCalendar/, wlabel.foUrl=https://demo-login.dukascopy.com, history.server.url=https://www.dukascopy.com/datafeed/, external_ip=122.164.224.222, wlabel.longLabel=Dukascopy Bank SA, services1.url=https://demo-login.dukascopy.com, wlabel.skype=dukascopy, wlabel.phone=+41 (0) 22 799 4888}]
 
Victor
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Mon 23 Apr, 2012, 13:52 
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ok here is the latest update.
I have removed irrlevant details.

23.04.2012 18:11:28.954 WARNING datacache.t ] Data downloaded in [25402.893708] milliseconds, size [509], first data time [2012.04.01 00:00:00 000], last data time [2012.04.23 11:00:00 000], request - instrument [EUR/USD] period [Hourly] side [Bid] from [2012.04.01 00:00:00 000] to [2012.04.23 11:00:00 000]
23.04.2012 18:11:43.844 WARNING datacache.t ] Data downloaded in [28598.042094] milliseconds, size [750], first data time [2012.04.23 00:00:00 000], last data time [2012.04.23 12:29:00 000], request - instrument [GBP/USD] period [1 Min] side [Bid] from [2012.04.23 00:00:00 000] to [2012.04.23 12:29:00 000]
23.04.2012 18:11:50.258 WARNING datacache.t ] Data downloaded in [25185.898502] milliseconds, size [509], first data time [2012.04.01 00:00:00 000], last data time [2012.04.23 11:00:00 000], request - instrument [USD/JPY] period [Hourly] side [Bid] from [2012.04.01 00:00:00 000] to [2012.04.23 11:00:00 000]
23.04.2012 18:11:56.341 WARNING datacache.t ] Data downloaded in [36161.829414] milliseconds, size [22], first data time [2012.04.01 00:00:00 000], last data time [2012.04.23 12:40:50 000], request - instrument [USD/CHF] period [null] side [null] from [292269055.12.02 16:47:04 192] to [2012.04.23 12:40:59 696]
23.04.2012 18:12:28.923 WARNING datacache.t ] Data downloaded in [32553.846956] milliseconds, size [22], first data time [2012.04.01 00:00:00 000], last data time [2012.04.23 12:40:50 000], request - instrument [USD/JPY] period [null] side [null] from [292269055.12.02 16:47:04 192] to [2012.04.23 12:40:58 353]
23.04.2012 18:12:55.038 WARNING datacache.t ] Data downloaded in [26110.256695] milliseconds, size [22], first data time [2012.04.01 00:00:00 000], last data time [2012.04.23 12:40:50 000], request - instrument [EUR/USD] period [null] side [null] from [292269055.12.02 16:47:04 192] to [2012.04.23 12:40:59 532]
 
Victor
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Mon 23 Apr, 2012, 13:54 
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the amazing thing is it works when I changed (taking a que from the previous post of mine) the side to "ask" from bid and i get the chart data.
so narrowed down to "bid" side and time frame "mins". all other timeframes are so for working.
thanks in advance
 
Platform Support
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Tue 24 Apr, 2012, 11:25 
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The problem is in the internet connection speed. The connection from India with our servers is obviously bad. The download time is super slow: Data downloaded in [26110.256695] milliseconds.

I am afraid there is nothing we can do about it right now. This question will be passed to our server administration and we will try to improve the situation.
 
Victor
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Tue 24 Apr, 2012, 14:37 
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Desktop Support wrote:
The problem is in the internet connection speed. The connection from India with our servers is obviously bad. The download time is super slow: Data downloaded in [26110.256695] milliseconds.

I am afraid there is nothing we can do about it right now. This question will be passed to our server administration and we will try to improve the situation.


thank you for the reply.
But everything was fine till 3rd of April. (No problem before that)
and I have problem only in Eur/USD pair(very strange the ISP's dont like this pair I guess)
only in chart timing 1 min till 59 min set up (very strange)
and again only in "Bid" side?? (may be they like "ask" side )
and all you can say a simple answer of internet connection issue?? I am sure you can come up with something beter than this answer.
would have been better if you had mentioned in your previous post instead of simply mentioning you are working on it.
but as usual a big thnq for the support. Keep it up.
 
Platform Support
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Mon 30 Apr, 2012, 12:49 
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Could you please check if the problem exists in the 2.16.2 version which is on the DEMO?
 
Victor
 Post subject: Re: problem in chart EUR USD pair Post rating: 0   New post Posted: Mon 30 Apr, 2012, 14:09 
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Desktop Support wrote:
Could you please check if the problem exists in the 2.16.2 version which is on the DEMO?


YES
it is ok now and a BIGGGGGGGGGGGG THANK Q.

But the bars are loading from 21:00 hrs 29-apr-2012 ie opening for the current week,. The data from 3rd April till 27th april is missing. The volume level is '0' and the chart shows nothing. This is only for EUR/USD 'Bid" data.

But good work support keep it up and thanks a lot.
 
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