Desktop Support wrote:
Do you have any output in the JAVA console when the problem appears?
this is what appears in the console
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Java Web Start 1.6.0_31
Using JRE version 1.6.0_31-b05 Java HotSpot(TM) Client VM
User home directory = C:\
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c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
0-5: set trace level to <n>
----------------------------------------------------
Could not launch from cache. Will try online mode. [Some of required resources are not cached.]
23.04.2012 07:36:10.417 FINE component.LoginPanel ] Login request
23.04.2012 07:36:10.422 FINE component.LoginPanel ] Instance ID : 6b4cac5e-b95d-44ec-ad2d-4b49537fe55e
23.04.2012 07:36:10.441 FINE actions.ConnectAction ] Authenticating ...
23.04.2012 07:36:10.446 FINE connect.c ] >> [https://www1.dukascopy.com/authorization/demo/auth?typus=0&munus=api&appello=DEMO2EGjnO&specialis=87402F6A05AB8F048F45B2DB19917DAA3377FC82&versio=2.15.3&sermo=6b4cac5e-b95d-44ec-ad2d-4b49537fe55e&willPing=true]
23.04.2012 07:36:11.888 FINE connect.c ] << [d-ja-gva-141-194.dukascopy.com:
[email protected]:
[email protected]:
[email protected]:10443@89d3b538af318f20b03b275740e9796fbd64d5f94bde22b818da391d2e30c2b0]
23.04.2012 07:36:12.806 FINE connect.ak ] Initiating pinging connect to d-ja-gva-141-194.dukascopy.com/194.8.15.194:10443
23.04.2012 07:36:12.807 FINE connect.ak ] Initiating pinging connect to d-ja-gva-141-194.dukascopy.com/194.8.15.194:10443
23.04.2012 07:36:12.810 FINE connect.ak ] Initiating pinging connect to d-ja-gva-141-194.dukascopy.com/194.8.15.194:10443
23.04.2012 07:36:12.811 FINE connect.ak ] Initiating pinging connect to d-ja-nyc-37.dukascopy.com/4.71.236.37:10443
23.04.2012 07:36:12.812 FINE connect.ak ] Initiating pinging connect to d-ja-nyc-37.dukascopy.com/4.71.236.37:10443
23.04.2012 07:36:12.812 FINE connect.ak ] Initiating pinging connect to d-ja-nyc-37.dukascopy.com/4.71.236.37:10443
23.04.2012 07:36:12.813 FINE connect.ak ] Initiating pinging connect to d-ja-sgn-04-a.dukascopy.com/46.51.218.101:10443
23.04.2012 07:36:12.813 FINE connect.ak ] Initiating pinging connect to d-ja-sgn-04-a.dukascopy.com/46.51.218.101:10443
23.04.2012 07:36:12.813 FINE connect.ak ] Initiating pinging connect to d-ja-sgn-04-a.dukascopy.com/46.51.218.101:10443
23.04.2012 07:36:12.814 FINE connect.ak ] Initiating pinging connect to d-ja-jpn-04-b.dukascopy.com/54.249.1.147:10443
23.04.2012 07:36:12.814 FINE connect.ak ] Initiating pinging connect to d-ja-jpn-04-b.dukascopy.com/54.249.1.147:10443
23.04.2012 07:36:12.815 FINE connect.ak ] Initiating pinging connect to d-ja-jpn-04-b.dukascopy.com/54.249.1.147:10443
23.04.2012 07:36:12.865 FINE connect.ak ] Ping to [d-ja-sgn-04-a.dukascopy.com/46.51.218.101:10443] resulted in [52]ms
23.04.2012 07:36:12.865 FINE connect.ak ] Ping to [d-ja-sgn-04-a.dukascopy.com/46.51.218.101:10443] resulted in [52]ms
23.04.2012 07:36:12.865 FINE connect.ak ] Ping to [d-ja-sgn-04-a.dukascopy.com/46.51.218.101:10443] resulted in [51]ms
23.04.2012 07:36:13.007 FINE connect.ak ] Ping to [d-ja-gva-141-194.dukascopy.com/194.8.15.194:10443] resulted in [199]ms
23.04.2012 07:36:13.023 FINE connect.ak ] Ping to [d-ja-gva-141-194.dukascopy.com/194.8.15.194:10443] resulted in [216]ms
23.04.2012 07:36:13.025 FINE connect.ak ] Ping to [d-ja-gva-141-194.dukascopy.com/194.8.15.194:10443] resulted in [214]ms
23.04.2012 07:36:13.049 FINE connect.ak ] Ping to [d-ja-jpn-04-b.dukascopy.com/54.249.1.147:10443] resulted in [235]ms
23.04.2012 07:36:13.050 FINE connect.ak ] Ping to [d-ja-jpn-04-b.dukascopy.com/54.249.1.147:10443] resulted in [235]ms
23.04.2012 07:36:13.059 FINE connect.ak ] Ping to [d-ja-jpn-04-b.dukascopy.com/54.249.1.147:10443] resulted in [244]ms
23.04.2012 07:36:13.076 FINE connect.ak ] Ping to [d-ja-nyc-37.dukascopy.com/4.71.236.37:10443] resulted in [264]ms
23.04.2012 07:36:13.077 FINE connect.ak ] Ping to [d-ja-nyc-37.dukascopy.com/4.71.236.37:10443] resulted in [264]ms
23.04.2012 07:36:13.090 FINE connect.ak ] Ping to [d-ja-nyc-37.dukascopy.com/4.71.236.37:10443] resulted in [279]ms
23.04.2012 07:36:13.091 FINE connect.c ] Best api url [d-ja-sgn-04-a.dukascopy.com:10443] with time [51]
23.04.2012 07:36:16.093 INFO connect.c ] >> [https://www1.dukascopy.com/authorization/demo/auth?typus=0&munus=stngs&appello=DEMO2EGjnO&licentio=89d3b538af318f20b03b275740e9796fbd64d5f94bde22b818da391d2e30c2b0&sermo=6b4cac5e-b95d-44ec-ad2d-4b49537fe55e&stngs=1]
23.04.2012 07:36:18.711 WARNING connect.c ] << [{news.host.url=https://external.dukascopy.com, jss.logserver.url=https://demo-login.dukascopy.com/jss-log/, userTypes=REGULAR,MINI_FX,MANAGE_STOP_LIMIT,, wlabel.logo=[B@16448ac, news.source=api, contest.chart.url=https://demo-login.dukascopy.com/aDDS/export/contestChart.php, menu.item.dayly.hl=/marketwatch/daily_hl_interbank/, menu.item.margin.level.calculator=/marketwatch/forexcalc/margin_level/, wlabel.shortLabel=Dukascopy Bank, encryptionKey=9493DECD71F625928439F1C0D4B1FCC6, reports.url=/Reports, base.calendar.url=https://www.dukascopy.com/swiss/{0}, menu.item.economic.calendar=/marketwatch/calendars/eccalendar/, additionalUserTypes=[], feed.commission.history=[], brokerChat.url=https://www.dukascopy.com/chat/login.php?channel=3, wlabel.url=https://www.dukascopy.com, platformFaq.url=https://www.dukascopy.com/swiss/english/forex/faq/, menu.item.holidays.calendar=/marketwatch/calendars/NationalHolidaysCalendar/, menu.item.report.issue=/about/issues/, reports=portfolio_client,intraday_client,position_client,annual_report,deposit_receipt,trader_sll,self_traded_volume,activity_log,merge_log,trade_log,trader_sll_action_log, tradelog_sfx.url=/aDDS/export/tradeLog.php, platformManual.url=https://www.dukascopy.com/wiki/, instruments=[CAD/HKD, EUR/SGD, EUR/NOK, EUR/NZD, AUD/NZD, USD/TRY, GBP/USD, NZD/CHF, USD/MXN, USD/HKD, SGD/JPY, EUR/HKD, AUD/CAD, USD/PLN, EUR/PLN, USD/NOK, USD/CHF, GBP/CHF, EUR/CHF, USD/JPY, GBP/CAD, HKD/JPY, GBP/JPY, EUR/CAD, USD/SEK, CHF/SGD, USD/DKK, EUR/SEK, NZD/JPY, AUD/SGD, NZD/USD, CAD/JPY, EUR/GBP, CHF/JPY, XAG/USD, GBP/AUD, AUD/JPY, XAU/USD, EUR/USD, AUD/USD, USD/CAD, USD/ZAR, EUR/JPY, USD/SGD, AUD/CHF, GBP/NZD, USD/RUB, NZD/CAD, CAD/CHF, EUR/AUD, EUR/DKK, EUR/TRY], menu.item.forex.calculator=/marketwatch/forexcalc/forex_calculator/, debug=false, client.mode=DEMO, loginId=369221, get.help.url=https://www.dukascopy.com/swiss/english/forex/jforex/forum/, menu.item.interest.rates.calendar=/marketwatch/calendars/InterestRatesCalendar/, wlabel.foUrl=https://demo-login.dukascopy.com, history.server.url=https://www.dukascopy.com/datafeed/, external_ip=122.164.224.222, wlabel.longLabel=Dukascopy Bank SA, services1.url=https://demo-login.dukascopy.com, wlabel.skype=dukascopy, wlabel.phone=+41 (0) 22 799 4888}]