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| Demo Accounts are blocked immediately |
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forex1
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| Post subject: Demo Accounts are blocked immediately |
Post rating: 0
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Posted: Tue 20 Dec, 2011, 16:46
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User rating: 0
Joined: Tue 31 May, 2011, 19:53
Posts: 7
Location: SingaporeSingapore
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I tried to send out a couple emails to Dukascopy customer support for a last couple of days. Still I got no response yet.
The issue is I registered a demo account registered in Singapore. When I first login, I got a message "ERROR Your account has been blocked". I have been doing my development from o US IP address for well more than a year. I had no problems except recently.
So I wonder whether there is some internal error in Dukascopy's side where new demo accounts are blocked immediately after registration. Or Dukascopy is changing its way to authenticate users by blocking all accounts registered in country A and being accessed by an IP address in country B. If the later is the case, it would be extremely odd. Outsourcing and remote R&D happens everyday. It would be very strange if Dukascopy is thinking verifying origin of IP address will protect its users from being attacked.
Anyway, please kindly fix the current issue. Thanks.
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Platform Support
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| Post subject: Re: Demo Accounts are blocked immediately |
Post rating: 0
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Posted: Fri 06 Jan, 2012, 16:21
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| JForex Master |  |
User rating: ∞
Joined: Wed 16 Sep, 2009, 18:23
Posts: 1054
Location: Geneva, Switzerland
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This was a temporary problem with new DEMO accounts registered. The problem is solved.
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forex1
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| Post subject: Re: Demo Accounts are blocked immediately |
Post rating: 0
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Posted: Mon 09 Jan, 2012, 19:44
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User rating: 0
Joined: Tue 31 May, 2011, 19:53
Posts: 7
Location: SingaporeSingapore
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