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Dukascopy Support Board does not accept files
 Post subject: Dukascopy Support Board does not accept files Post rating: 0   New post Posted: Mon 04 May, 2020, 13:17 
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Joined: Thu 19 May, 2011, 20:50
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Location: Germany, Munich
When I try to drag&drop a .png file here, I always get "Server error".
Support, is your Dukascopy Support Board hdd full?


 
 Post subject: Re: Dukascopy Support Board does not accept files Post rating: 0   New post Posted: Tue 19 May, 2020, 16:50 
Visual JForex expert at Dukascopy
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Hello.

Image


Attachments:
Picture.png [926 Bytes]
Downloaded 150 times
DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control on their content. Anyone accessing this webpage and downloading or otherwise making use of any document, data or information found on this webpage shall do it on his/her own risks without any recourse against Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from the use and/or reliance on any document, data or information found on this webpage.
 
 Post subject: Re: Dukascopy Support Board does not accept files Post rating: 0   New post Posted: Wed 20 May, 2020, 13:33 
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Joined: Thu 19 May, 2011, 20:50
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Location: Germany, Munich
Image

ok, it works again.
Thanks.


Attachments:
logo.png [3.93 KiB]
Downloaded 147 times
DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control on their content. Anyone accessing this webpage and downloading or otherwise making use of any document, data or information found on this webpage shall do it on his/her own risks without any recourse against Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from the use and/or reliance on any document, data or information found on this webpage.
 
 Post subject: Re: Dukascopy Support Board does not accept files Post rating: 0   New post Posted: Mon 25 May, 2020, 13:48 
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Joined: Thu 19 May, 2011, 20:50
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Location: Germany, Munich
Dropping a file produces "Server error" again.
Please have a look at it.


 
 Post subject: Re: Dukascopy Support Board does not accept files Post rating: 0   New post Posted: Tue 26 May, 2020, 17:26 
Visual JForex expert at Dukascopy
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Joined: Mon 22 Apr, 2013, 11:30
Posts: 583
Location: Ukraine, Kiev
Image


Attachments:
Picture.png [918 Bytes]
Downloaded 123 times
DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control on their content. Anyone accessing this webpage and downloading or otherwise making use of any document, data or information found on this webpage shall do it on his/her own risks without any recourse against Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from the use and/or reliance on any document, data or information found on this webpage.
 
 Post subject: Re: Dukascopy Support Board does not accept files Post rating: 0   New post Posted: Wed 27 May, 2020, 00:22 
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Joined: Thu 19 May, 2011, 20:50
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Location: Germany, Munich
Still server error on my side. I tried
* Firefox for Linux Mint 76.0
* Chromium Version 81.0.4044.122 (Official Build) Built on Ubuntu
both running on LinuxMint 18.2 (64-bit)


 
 Post subject: Re: Dukascopy Support Board does not accept files Post rating: 0   New post Posted: Mon 15 Jun, 2020, 15:38 
Visual JForex expert at Dukascopy
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First please check file format and size, and try uploading different files. There are limitations for that.
If problem stays please send the request to [email protected], we will need to see console of the browser with the error.

Kind Regards


 
 Post subject: Re: Dukascopy Support Board does not accept files Post rating: 0   New post Posted: Tue 16 Jun, 2020, 08:57 
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Joined: Thu 19 May, 2011, 20:50
Posts: 391
Location: Germany, Munich
I could manage to upload a small GIF file with 645 Bytes:
Image

But it does not accept another GIF with 52.7 KB. Why? Is this too big?
Why does it say "Server error", not "File exceeds size limit" or something similar?


 
 Post subject: Re: Dukascopy Support Board does not accept files Post rating: 0   New post Posted: Thu 25 Jun, 2020, 09:43 
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User rating: 21
Joined: Thu 19 May, 2011, 20:50
Posts: 391
Location: Germany, Munich
Please try larger files.
It is really annoying because I cannot upload my files larger than roughly 20KB


 

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