Dear Community,

Today I am going to write an email to support@dukascopy, complaining about Platform Support's response times here in this forum. I am totally dissatisfied with the fact that we have to wait for weeks for a single reply.

I don't know about the average response time of Visual Support, but I cannot say a bad word about API Support. They are just the best (in response time and in overall everything). So there is a good example what Platform Support should follow...


I you feel also that this must be changed, please make your voice heard by contacting Dukascopy on every possible front.

Thank you for the co-operation.

If You would like to have fast response, please, write to [email protected] or contact with support via chat. Forum is the last place where support guys are looking for question and requests. Forum is a place where users meet each other and discuss something. If You want to ask support, just use right tool.