Dukascopy Support Board
http://www.dukascopy.com/swiss/english/forex/jforex/forum/

Technical problems
http://www.dukascopy.com/swiss/english/forex/jforex/forum/viewtopic.php?f=77&t=46187		 Page 1 of 3
Author:  Contest Support [ Mon 13 Feb, 2012, 10:33 ]
Post subject:  Technical problems
Please leave questions about technical questions in this topic.

Other topics might be deleted or ignored.
Author:  nikunj0580 [ Sat 25 Feb, 2012, 17:35 ]
Post subject:  Re: Technical problems
Hi,

First of all I would like to thank you for your support.Now a days I am trying to make strategies based on range bar charts.
But I am getting lot of technical problems like..

in void subscribeToRangeBarFeed(Instrument instrument, OfferSide offerSide, PriceRange priceRange, IRangeBarFeedListener listener);

It says it can not be resolved. (I cannot subscribe to rangebarfeed...)
Otherwise many times it says the compiler is not supporting.etc...

IRangeBar rangeBar = history.getRangeBar(Instrument.EURUSD, OfferSide.BID, PriceRange.valueOf(2), 0);
List<IRangeBar> rangeBars = history.getRangeBars(Instrument.EURUSD, OfferSide.BID, PriceRange.valueOf(2), 10, rangeBar.getTime(), 0);
for (IRangeBar rb : rangeBars) {
console.getOut().println(rb);
}

It cannot even resolve Irangebar....I am getting thus bunch of more errors even after importing corresponding packages...
I have also tried the jforex wiki sample strategy but it is also giving the same errors.

I had posted it in forums but didn't get reply...Hope you will help to solve this problem
Author:  abcapital [ Tue 28 Feb, 2012, 11:13 ]
Post subject:  Re: Technical problems
Contest Support wrote:
Please leave questions about technical questions in this topic.

Other topics might be deleted or ignored.


Hello, thanks for the great community. I am new to Dukascopy. I have just completed registration for the march contest but am having difficulties opening the platform. I have downloaded but my computer is unable to open the file for installation. Please, could you guide me with a program I can use to open the fill. I really need a quick response so that I can be ready when the contest starts.

Thanks
Elisha(abcapital)
Author:  jlongo [ Mon 05 Mar, 2012, 22:43 ]
Post subject:  Re: Technical problems
Hi Abcapital...

You need to have Java instaled... You can download/install Java from here

The JForex platform is Java based, and don't is installed by conventional way as other programs.

I hope this helps

Good luck and trade well
Author:  amar_butt [ Wed 07 Mar, 2012, 07:52 ]
Post subject:  Re: Technical problems
my jforex was working correctly untill yesterday, yesterday evening i got problem with jforex and was unable to start and untill now its the same, this gives the followin error;

"unable to launch the application"

and when iclick on details i receive thr followings;

"https://demo-login.dukascopy.com/client/demo/jclient/lib/jForex-2.14.27.2.jar"

pls tell me what to do coz since yesterday i m unable to trade,

thanks and waiting for ur answer;

Amar
Author:  Cholia [ Wed 07 Mar, 2012, 21:39 ]
Post subject:  Re: Technical problems
amar_butt wrote:
my jforex was working correctly untill yesterday, yesterday evening i got problem with jforex and was unable to start and untill now its the same, this gives the followin error;

"unable to launch the application"

and when iclick on details i receive thr followings;

"https://demo-login.dukascopy.com/client/demo/jclient/lib/jForex-2.14.27.2.jar"

pls tell me what to do coz since yesterday i m unable to trade,

thanks and waiting for ur answer;

Amar



Guys, I have the same problem for couple months already..

I can not load platform normaly,
I've to clean cacthe all the time before loading platform..
I have latest Java version as well

Thanks!
Author:  jlongo [ Thu 08 Mar, 2012, 03:21 ]
Post subject:  Re: Technical problems
Amar:
How do you lauch JForex ???

In link on Duskascopy site ???
or you are trying to open JForex from one jnlp file downloaded before ?

If is the second situation, don't do that, that jnlp can have the wrong libraries configured, as Dukascopy maybe have updated them and also the jnlp file, but you are trying with a outdated jnlp file.
At now, the version i'm using of that jar is jForex-2.14.28.1.jar and is this jar in my actual jnlp file.

If you do what i explain in my article "JForex in just one click" in Mars Article Contest you can avoid this type of problems as starting by the shortcut always get last jnlp.

I hope that helps.

Good luck and trade well
Author:  fxofnibiz [ Mon 12 Mar, 2012, 06:48 ]
Post subject:  Re: Technical problems
jlongo wrote:
Amar:
How do you lauch JForex ???

In link on Duskascopy site ???
or you are trying to open JForex from one jnlp file downloaded before ?

If is the second situation, don't do that, that jnlp can have the wrong libraries configured, as Dukascopy maybe have updated them and also the jnlp file, but you are trying with a outdated jnlp file.
At now, the version i'm using of that jar is jForex-2.14.28.1.jar and is this jar in my actual jnlp file.

If you do what i explain in my article "JForex in just one click" in Mars Article Contest you can avoid this type of problems as starting by the shortcut always get last jnlp.

I hope that helps.

Good luck and trade well

Dear friend,
I do what you explained in your article "JForex in just one click", but I haven't been successful. Any suggestion? Thank you very much for special attentuion and excellent cooperation.
Kindest regards,

Theo Suryadi a.k.a "fxofnibiz"
Author:  jlongo [ Wed 14 Mar, 2012, 02:01 ]
Post subject:  Re: Technical problems
fxofnibiz:

You need to be more specific about your problem to help you...

The directory where your instaled programs is c:\programs\ ?
Depending on language an operating system that may vary... can be c:\program files\ and others to match your language

if your program instalation directory have spaces in name you must enclose all path and \javaws.exe with quotes (") leaving the remainder of command out of quotes (")

Something like "c:\program files\java\jre6\bin\javaws.exe" and after the remainder of command.

if this don't help, just say, but be more specific about here you have problems, error messages, etc

Best regards

Trade well and good luck

JL
Author:  armin_o [ Tue 03 Apr, 2012, 14:27 ]
Post subject:  Re: Technical problems
I had all sorts of trouble with the API, especially when access to the history actually hit the network (was not answered from the local cache). It usually resulted in java exceptions.

Now i realized that this erratic behaviour was caused by a virus called Win32/Spy.Banker.WBU that probably intercepts the network connection with the dukascopy server and hence causing IHistory.getBars(...) to fire exeptions.

After i killed the processes that executed the virus code, the API was instantly working normally.

Healthy coding,
Armin
Author:  Gorodetskiy [ Wed 11 Apr, 2012, 10:53 ]
Post subject:  Re: Technical problems
how to delete my profile? I want to change nickname
Profile address: www.dukascopy.com/fxcomm/u/?Gorodetskiy
Author:  Spiritwalker [ Tue 15 May, 2012, 21:34 ]
Post subject:  Re: Technical problems
I have a problem with jforex launcher. I just can't start.

Exception
com.sun.deploy.net.FailedDownloadException: Unable to load resource: https://www.dukascopy.com/client/live/j ... forex.jnlp
at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
at com.sun.javaws.Launcher.updateFinalLaunchDesc(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.launch(Unknown Source)
at com.sun.javaws.Main.launchApp(Unknown Source)
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)



Wrapped exeption
java.net.SocketException: Unrecognized Windows Sockets error: 10106: create
at java.net.Socket.createImpl(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect(Unknown Source)
at com.sun.net.ssl.internal.ssl.BaseSSLSocketImpl.connect(Unknown Source)
at sun.net.NetworkClient.doConnect(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.<init>(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.New(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)
at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
at com.sun.deploy.net.BasicHttpRequest.doGetRequest(Unknown Source)
at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
at com.sun.javaws.Launcher.updateFinalLaunchDesc(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.launch(Unknown Source)
at com.sun.javaws.Main.launchApp(Unknown Source)
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Please help me. I tried to clear the cache and it didn't work.

Thanks in advance. (I already wrote a post, but it seems it disappeared.)
Author:  pduarte [ Sun 24 Jun, 2012, 23:56 ]
Post subject:  Re: Technical problems
Hi

Although I can connect perfectly to JForex platform from my private home computer, when I try to do the same from my dedicated server I cant. Specifically The authentication windows comes, I put my credentials and it just doesnt manage to connect. I cleared Java cache and have java 6 installed. Bellow the error from java console. Notice the ping time out and the connection_problem at the end. Any ideas? thanks for the help


25.06.2012 00:50:26.348 INFO util.t ] Starting Resource Preloader Hardlinker.
25.06.2012 00:50:26.379 FINE actions.AutoConnectAction ] Authenticating ...
25.06.2012 00:50:26.395 FINE connect.c ] >> [https://www1.dukascopy.com/authorization/demo/auth?typus=0&munus=api&appello=DEMO2fyBso&specialis=A5E45ED31FEFD9D50C562D64516FC3259C732F8E&versio=2.17.14&sermo=60643093-4edd-463b-87a8-5d2aba209cab&willPing=true]
25.06.2012 00:50:26.395 INFO util.t ] Final Hard Refs: size: 63
25.06.2012 00:50:26.769 FINE connect.c ] << [d-ja-gva-61-167.dukascopy.com:[email protected]:[email protected]:[email protected]:10443@98febb5fb4e53572f6e42ced86a333a8f785b1404546219dfc0e67f21628f6c9]
25.06.2012 00:50:26.847 FINE connect.an ] Initiating pinging connect to d-ja-gva-61-167.dukascopy.com/194.8.15.167:10443
25.06.2012 00:50:26.847 FINE connect.an ] Initiating pinging connect to d-ja-gva-61-167.dukascopy.com/194.8.15.167:10443
25.06.2012 00:50:26.847 FINE connect.an ] Initiating pinging connect to d-ja-gva-61-167.dukascopy.com/194.8.15.167:10443
25.06.2012 00:50:26.847 FINE connect.an ] Initiating pinging connect to d-ja-usa-e-97-4-b.dukascopy.com/107.21.41.150:10443
25.06.2012 00:50:26.847 FINE connect.an ] Initiating pinging connect to d-ja-usa-e-97-4-b.dukascopy.com/107.21.41.150:10443
25.06.2012 00:50:26.847 FINE connect.an ] Initiating pinging connect to d-ja-usa-e-97-4-b.dukascopy.com/107.21.41.150:10443
25.06.2012 00:50:26.847 FINE connect.an ] Initiating pinging connect to d-ja-sgn-04-b.dukascopy.com/46.51.219.150:10443
25.06.2012 00:50:26.847 FINE connect.an ] Initiating pinging connect to d-ja-sgn-04-b.dukascopy.com/46.51.219.150:10443
25.06.2012 00:50:26.847 FINE connect.an ] Initiating pinging connect to d-ja-sgn-04-b.dukascopy.com/46.51.219.150:10443
25.06.2012 00:50:26.847 FINE connect.an ] Initiating pinging connect to d-ja-jpn-04-a.dukascopy.com/54.249.1.145:10443
25.06.2012 00:50:26.863 FINE connect.an ] Initiating pinging connect to d-ja-jpn-04-a.dukascopy.com/54.249.1.145:10443
25.06.2012 00:50:26.863 FINE connect.an ] Initiating pinging connect to d-ja-jpn-04-a.dukascopy.com/54.249.1.145:10443
25.06.2012 00:50:28.871 INFO connect.an ] Ping to [d-ja-gva-61-167.dukascopy.com/194.8.15.167:10443] timed out
25.06.2012 00:50:28.871 INFO connect.an ] Ping to [d-ja-gva-61-167.dukascopy.com/194.8.15.167:10443] timed out
25.06.2012 00:50:28.871 INFO connect.an ] Ping to [d-ja-gva-61-167.dukascopy.com/194.8.15.167:10443] timed out
25.06.2012 00:50:28.871 INFO connect.an ] Ping to [d-ja-usa-e-97-4-b.dukascopy.com/107.21.41.150:10443] timed out
25.06.2012 00:50:28.871 INFO connect.an ] Ping to [d-ja-usa-e-97-4-b.dukascopy.com/107.21.41.150:10443] timed out
25.06.2012 00:50:28.871 INFO connect.an ] Ping to [d-ja-usa-e-97-4-b.dukascopy.com/107.21.41.150:10443] timed out
25.06.2012 00:50:28.871 INFO connect.an ] Ping to [d-ja-sgn-04-b.dukascopy.com/46.51.219.150:10443] timed out
25.06.2012 00:50:28.871 INFO connect.an ] Ping to [d-ja-sgn-04-b.dukascopy.com/46.51.219.150:10443] timed out
25.06.2012 00:50:28.871 INFO connect.an ] Ping to [d-ja-sgn-04-b.dukascopy.com/46.51.219.150:10443] timed out
25.06.2012 00:50:28.871 INFO connect.an ] Ping to [d-ja-jpn-04-a.dukascopy.com/54.249.1.145:10443] timed out
25.06.2012 00:50:28.871 INFO connect.an ] Ping to [d-ja-jpn-04-a.dukascopy.com/54.249.1.145:10443] timed out
25.06.2012 00:50:28.871 INFO connect.an ] Ping to [d-ja-jpn-04-a.dukascopy.com/54.249.1.145:10443] timed out
25.06.2012 00:50:28.871 FINE connect.c ] Best api url [d-ja-gva-61-167.dukascopy.com:10443] with time [2147483647]
25.06.2012 00:50:28.881 INFO connect.c ] >> [{}]https://www1.dukascopy.com/authorization/demo/auth?typus=0&munus=stngs&appello=DEMO2fyBso&licentio=98febb5fb4e53572f6e42ced86a333a8f785b1404546219dfc0e67f21628f6c9&sermo=60643093-4edd-463b-87a8-5d2aba209cab&stngs=1
25.06.2012 00:50:29.878 WARNING connect.c ] << [{}]{news.host.url=https://external.dukascopy.com, jss.logserver.url=https://demo-login.dukascopy.com/jss-log/, userTypes=MINI_FX,REGULAR,MANAGE_STOP_LIMIT,, wlabel.logo=[B@6779e6, news.source=api, contest.chart.url=https://demo-login.dukascopy.com/aDDS/export/contestChart.php, menu.item.dayly.hl=/marketwatch/daily_hl_interbank/, menu.item.margin.level.calculator=/marketwatch/forexcalc/margin_level/, wlabel.shortLabel=Dukascopy Bank, encryptionKey=1E9E0346D8460720D651D969AA9854EC, reports.url=/Reports, base.calendar.url=https://www.dukascopy.com/swiss/{0}, menu.item.economic.calendar=/marketwatch/calendars/eccalendar/, additionalUserTypes=[], feed.commission.history=[], brokerChat.url=https://www.dukascopy.com/chat/login.php?channel=3, wlabel.url=https://www.dukascopy.com, platformFaq.url=https://www.dukascopy.com/swiss/english/forex/faq/, menu.item.holidays.calendar=/marketwatch/calendars/NationalHolidaysCalendar/, menu.item.report.issue=/about/issues/, reports=portfolio_client,intraday_client,position_client,annual_report,deposit_receipt,trader_sll,self_traded_volume,activity_log,merge_log,trade_log,trader_sll_action_log, tradelog_sfx.url=/aDDS/export/tradeLog.php, platformManual.url=https://www.dukascopy.com/wiki/, instruments=[CAD/HKD, EUR/SGD, EUR/NOK, EUR/NZD, AUD/NZD, USD/TRY, GBP/USD, NZD/CHF, USD/MXN, USD/HKD, SGD/JPY, EUR/HKD, AUD/CAD, USD/PLN, EUR/PLN, USD/NOK, USD/CHF, GBP/CHF, EUR/CHF, USD/JPY, GBP/CAD, HKD/JPY, GBP/JPY, EUR/CAD, USD/SEK, CHF/SGD, USD/DKK, EUR/SEK, NZD/JPY, AUD/SGD, NZD/USD, CAD/JPY, EUR/GBP, CHF/JPY, XAG/USD, GBP/AUD, AUD/JPY, XAU/USD, EUR/USD, AUD/USD, USD/CAD, USD/ZAR, EUR/JPY, USD/SGD, AUD/CHF, GBP/NZD, USD/RUB, NZD/CAD, CAD/CHF, EUR/AUD, EUR/DKK, EUR/TRY], menu.item.forex.calculator=/marketwatch/forexcalc/forex_calculator/, debug=false, client.mode=DEMO, loginId=415759, get.help.url=https://www.dukascopy.com/swiss/english/forex/jforex/forum/, menu.item.interest.rates.calendar=/marketwatch/calendars/InterestRatesCalendar/, wlabel.foUrl=https://demo-login.dukascopy.com, history.server.url=https://www.dukascopy.com/datafeed/, external_ip=82.165.39.227, wlabel.longLabel=Dukascopy Bank SA, services1.url=https://demo-login.dukascopy.com, wlabel.skype=dukascopy, wlabel.phone=+41 (0) 22 799 4888}
25.06.2012 00:50:31.142 SEVERE util.a ] Wrong init delay.
25.06.2012 00:50:53.936 WARNING connection.a ] DISCONNECTED : [CONNECTION_PROBLEM]
25.06.2012 00:50:53.936 WARNING connection.a ] CONNECTING attempt # 1
Author:  Pentuer [ Sun 08 Jul, 2012, 23:08 ]
Post subject:  Re: Technical problems
Hi,

I can't connect to swfx trader. Passwort, pin etc are correct, reinstalling did not work. Any sugestions?
Author:  TraderSierSav [ Sat 03 Nov, 2012, 21:18 ]
Post subject:  Re: Technical problems
I am having trouble downloading the contest platform. What username and password and I supposed to use?
Author:  Contest Support [ Mon 05 Nov, 2012, 10:50 ]
Post subject:  Re: Technical problems
TraderSierSav wrote:
I am having trouble downloading the contest platform. What username and password and I supposed to use?


The one that was sent to you via e-mail after you registered for the contest.
Author:  cenobit [ Sat 01 Dec, 2012, 18:36 ]
Post subject:  Re: Technical problems
the latest standalone client refuses to run:

Schwerwiegend: Wrong data from data feed server, time of the first data element [0036.05.04 22:00:00 109 (-61020525599891)] is less than requested interval start time , request - instrument [EUR/USD] period [Ticks] side [null] from [2012.11.30 22:00:00 000] to [2012.11.30 23:00:00 000]
com.dukascopy.charts.data.datacache.DataCacheException: Wrong data from data feed server, time of the first data element [0036.05.04 22:00:00 109 (-61020525599891)] is less than requested interval start time , request - instrument [EUR/USD] period [Ticks] side [null] from [2012.11.30 22:00:00 000] to [2012.11.30 23:00:00 000]
at com.dukascopy.charts.data.datacache.CurvesJsonProtocolHandler.loadData(CurvesJsonProtocolHandler.java:662)
at com.dukascopy.charts.data.datacache.CurvesJsonProtocolHandler.loadData(CurvesJsonProtocolHandler.java:164)
at com.dukascopy.charts.data.datacache.CurvesDataLoader.loadAndSaveIntradayData(CurvesDataLoader.java:873)
at com.dukascopy.charts.data.datacache.CurvesDataLoader.loadInCache(CurvesDataLoader.java:272)
at com.dukascopy.charts.data.datacache.CurvesDataLoader.loadInCache(CurvesDataLoader.java:79)
at com.dukascopy.charts.data.datacache.LoadDataAction.run(LoadDataAction.java:279)
at com.dukascopy.charts.data.datacache.FeedDataProvider.loadTicksDataInCacheSynched(FeedDataProvider.java:1213)
at com.dukascopy.dds2.greed.agent.strategy.tester.TesterDataLoader.loadData(TesterDataLoader.java:187)
at com.dukascopy.api.impl.connect.TesterClientImpl$7.run(TesterClientImpl.java:1351)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Author:  skynet [ Sat 01 Dec, 2012, 20:24 ]
Post subject:  Re: Technical problems
I have the same problem cenobit mentioned when I try to run my back-testing client, I guess there is some corrupted data coming from feed server.
Author:  ftradr [ Wed 05 Dec, 2012, 12:18 ]
Post subject:  Re: Technical problems
**Originally posted in comm forums. Pasting to Tech problems.**

In the middle of running the Jclient platform, it just stopped working. Can't click on it and change anything, account page is black. Have re-booted, re-started etc. Very odd. in the middle of running it just stopped. That was 8 hours ago.

Any suggestions?

Update: Have attached screenshot of the "freeze point". Made sure all security set to allow, updated java etc. Still freezing at this point.

Attachments:
Dukas Jclient freeze.JPG [131.37 KiB]
Downloaded 3634 times
Author:  GBPTrader [ Thu 06 Dec, 2012, 08:58 ]
Post subject:  Re: Technical problems
ftradr wrote:
**Originally posted in comm forums. Pasting to Tech problems.**

In the middle of running the Jclient platform, it just stopped working. Can't click on it and change anything, account page is black. Have re-booted, re-started etc. Very odd. in the middle of running it just stopped. That was 8 hours ago.

Any suggestions?

Update: Have attached screenshot of the "freeze point". Made sure all security set to allow, updated java etc. Still freezing at this point.


There is tons of messages in the "Messages" tab saying "DFS Server overloaded".
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