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Issue to retrieve renko price on live account
Beto
 Post subject: Issue to retrieve renko price on live account Post rating: 0   New post Posted: Fri 26 Jul, 2019, 03:06 
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Joined: Sun 04 Sep, 2016, 05:22
Posts: 5
Location: AustraliaAustralia
Hi Support,
I want to report an issue by running an strategy on a live account.
The account number is: Ravenscr209, the issue date-time is: 29/july/2019 09:56 UTM jforex time.
Attached you will find a screenshot to show the issue, also i am adding logs and the strategy code.

The issue is about the price values received by the strategy, and was a gap of time about 60 minutes time without data.
The strategy was getting price values quite often, most of the time and with delays about seconds or even minutes.
Maximum 5 to 10 minutes without data for the strategy to analyze. But 60 minutes seems to be an issue around and I want to know why?

Please review this information, if you need something else please let me know.
Thanks.
Beto

Image


Attachments:
logs_report_support.txt [844.89 KiB]
Downloaded 111 times
ReportStrategy.java [172.7 KiB]
Downloaded 112 times
Screenshot_1.png [19.97 KiB]
Downloaded 197 times
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