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No funds in context account
zarrcontrol
 Post subject: No funds in context account Post rating: 0   New post Posted: Thu 03 Jan, 2013, 05:52 
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Joined: Sun 30 Sep, 2012, 21:05
Posts: 3
Location: Canada, Vancouver
2nd month straight my contest account is not funded and I can't trade. No one at DukasCokpy contest reponds to my request to fund the account; anyone else have the same problem? :?
 
Fraqtal
 Post subject: Re: No funds in context account Post rating: 0   New post Posted: Mon 07 Jan, 2013, 11:29 
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Joined: Fri 23 Nov, 2012, 17:28
Posts: 10
Location: United Kingdom, London
I would send them an email asking about it, don't forget that some people will be away over the Christmas period and this maybe a reason for the delay. of course Dukascopy will honor their commitment, you might just need to hang on for a little longer. I am sure you have been appointed an account manager so why not try to contact them first and see if they are back from the holiday vacation.

Good luck

Fraqtal
 
zarrcontrol
 Post subject: Re: No funds in context account Post rating: 0   New post Posted: Tue 08 Jan, 2013, 05:22 
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Joined: Sun 30 Sep, 2012, 21:05
Posts: 3
Location: Canada, Vancouver
I have no complaints for the dukascopy staff, just wanted to know if anyone else had the same problem...No big deal on this one. :)
 
Contest Support
 Post subject: Re: No funds in context account Post rating: 0   New post Posted: Tue 08 Jan, 2013, 11:46 
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Joined: Wed 21 Apr, 2010, 10:42
Posts: 1167
No, this was a single issue and it was dealt with on the 4th of Jan. FYI, please consider reporting such problems to contest support via e-mail - [email protected]. This forum is mainly meant for users to interact and discuss something. We do not use it for support that often anymore.
 
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