Dukascopy Support Board
http://www.dukascopy.com/swiss/english/forex/jforex/forum/

Technical problems
http://www.dukascopy.com/swiss/english/forex/jforex/forum/viewtopic.php?f=48&t=46186
Page 4 of 9

Author:  Contest Support [ Thu 28 Jun, 2012, 13:43 ]
Post subject:  Re: Technical problems

Grizzly wrote:
Good afternoon.
Experience problems in the work platform.
Not allow the move a stop order.


Thank you for reporting. We will try to replicate the case and find out if there is a problem.

Author:  habahaba [ Mon 09 Jul, 2012, 09:01 ]
Post subject:  Re: Technical problems

When I started the competition platform, I found a message that my account is locked, and I need to contact technical support. Why is that?
Thank you.
habahaba.

Author:  Lagoon [ Mon 09 Jul, 2012, 13:03 ]
Post subject:  Re: Technical problems

When I run the platform writes out a message. I can not do orders.Why is that?
Lagoon
Image

Author:  Inka_trader [ Wed 01 Aug, 2012, 06:03 ]
Post subject:  Re: Technical problems

Hello, I logged into the plattform 1 hour before the august trader contest begins, and i got a message saying that my account was locked, and logged out. But then i entered without any problem and placed 3 orders but i don't see my trades in the trading blog. could you help me please. thank you in advance.

Author:  Quant-Trader [ Wed 01 Aug, 2012, 21:00 ]
Post subject:  Re: Technical problems

I often don't have charts.. :lol:
http://www.dukascopy.com/tradercontest/ ... ant-Trader
watch my images in orders :?

Author:  AlesPacak [ Thu 09 Aug, 2012, 09:57 ]
Post subject:  Re: Technical problems

bigsteely101 wrote:
My "preferences" tab is not working. How do I fix it?


Hello all

I have got a problem - I cannot open "preferences" menu from main application menu on left on top on page.
(If I click, even 20times click, on the flipping “preferences” nothing happens and also neither helps turning pc off and on again)

It happened last and this week when I open my saved workspace from June 2012 which is result of my past year fine tuning of charts and candles colours and other settings.
in preferences I also pre-set basic trading amount on 10 thousand (because I trade multiples of 10 000 on my real account) – is this the problem? because now everytime when I want to open a trade Jforex application bothers me with error window that maximum (?not minimum?) amount in contest is set on 100 000??
If I open demo workspace pre-set from august contest, preferences can be opened, but because I cannot open the old workspace I even dont know what I have changed and how, because I cannot get on it.

please write me how can I solve it.
tonight I can send printscreens of error windows if anybody would need to see them,

thank you in advance for any help
and have a nice day and good luck with trading

ordinary frustrated trader

Author:  Quant-Trader [ Tue 14 Aug, 2012, 17:28 ]
Post subject:  Re: Technical problems

Quant-Trader wrote:
I often don't have charts.. :lol:
http://www.dukascopy.com/tradercontest/ ... ant-Trader
watch my images in orders :?


Java is VM and universal.But why so many bugs have Jforex? Can't explain.

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Author:  91franc [ Fri 17 Aug, 2012, 10:22 ]
Post subject:  Re: Technical problems

Anybody can help me ?

I really can't login into my fxcomm to view my PM and feeds,

every time I have logged in and it will automatically logout for me

How can I solve this problem ? ?

Author:  luctinu [ Sun 02 Sep, 2012, 18:08 ]
Post subject:  Re: Technical problems

Contest Support wrote:
Grizzly wrote:
Good afternoon.
Experience problems in the work platform.
Not allow the move a stop order.


Thank you for reporting. We will try to replicate the case and find out if there is a problem.

Anybody can help me ?

I really can't login...............

Author:  TreHt [ Sun 02 Sep, 2012, 23:44 ]
Post subject:  Re: Technical problems

javaws.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

why i cannot open jpforex platform?
I've tried to reinstall it, still cannot
What there is a suggestion?

Author:  TreHt [ Mon 03 Sep, 2012, 00:29 ]
Post subject:  Re: Technical problems

cannot open my platform

launch file tab:
<?xml version="1.0"?>
<jnlp spec="1.6+" codebase="https://demo-login.dukascopy.com/client/demo/jclient/" href="https://demo-login.dukascopy.com/fo/platform/?jnlp=jforex">
<information>
<title>jForex platform</title>
<vendor>Dukascopy</vendor>
<description kind="one-line">FX Marketplace platform</description>
<description kind="short">FX Marketplace platform</description>
<description kind="tooltip">FX Marketplace platform</description>
<icon href="../../images/jforex_icon.png"/>
</information>
<security>
<all-permissions/>
</security>
<update check="timeout" policy="always"/>
<resources>
<property name="jnlp.client.version" value=""/>
<property name="jnlp.platform.mode" value="jforex"/>
<property name="jnlp.client.mode" value="DEMO"/>
<property name="jnlp.login.url" value="https://www1.dukascopy.com/authorization/demo,https://www2.dukascopy.com/authorization/demo,https://www6.dukascopy.com/authorization/demo"/>
<property name="sun.java2d.d3d" value="false"/>
<java version="1.6+" initial-heap-size="32m" max-heap-size="512m"/>
<jar href="lib/7zip-4.65.jar" main="false"/>
<jar href="lib/DDS2-TextEditor-1.11.jar" main="false"/>
<jar href="lib/JForex-API-2.6.71.jar" main="false"/>
<jar href="lib/MQL4Connector-2.6.71.jar" main="false"/>
<jar href="lib/MQL4Converter-1.3.jar" main="false"/>
<jar href="lib/commons-lang3-3.0.1.jar" main="false"/>
<jar href="lib/ecj-3.5.2.jar" main="false"/>
<jar href="lib/jForex-2.17.24.jar" main="false"/>
<jar href="lib/jakarta-oro-2.0.8.jar" main="false"/>
<jar href="lib/jakarta-regexp-1.4.jar" main="false"/>
<jar href="lib/jcalendar-1.3.3.jar" main="false"/>
<jar href="lib/lucene-core-3.4.0.jar" main="false"/>
<jar href="lib/lucene-highlighter-3.4.0.jar" main="false"/>
<jar href="lib/lucene-memory-3.4.0.jar" main="false"/>
<jar href="lib/lucene-queries-3.4.0.jar" main="false"/>
<jar href="lib/mina-core-1.1.7.jar" main="false"/>
<jar href="lib/mina-filter-ssl-1.1.7.jar" main="false"/>
<jar href="lib/nlink-1.2.jar" main="false"/>
<jar href="lib/slf4j-api-1.6.4.jar" main="false"/>
<jar href="lib/slf4j-jdk14-1.6.4.jar" main="false"/>
<jar href="lib/ta-lib-0.4.4dc.jar" main="false"/>
<property name="jnlp.white.label.href" value="https://demo-login.dukascopy.com/fo/platform/?jnlp=jforex" />
</resources>
<application-desc main-class="com.dukascopy.dds2.greed.GreedClient"/>
</jnlp>

exception tab:
java.io.FileNotFoundException: https://demo-login.dukascopy.com/client ... r-1.11.jar
at sun.reflect.GeneratedConstructorAccessor15.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection$6.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at sun.net.www.protocol.http.HttpURLConnection.getChainedException(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)
at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
at com.sun.deploy.net.BasicHttpRequest.doGetRequestEX(Unknown Source)
at com.sun.deploy.net.DownloadEngine.isUpdateAvailable(Unknown Source)
at com.sun.deploy.net.DownloadEngine.isUpdateAvailable(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
at com.sun.javaws.LaunchDownload$DownloadTask.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.io.FileNotFoundException: https://demo-login.dukascopy.com/client ... r-1.11.jar
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at java.net.HttpURLConnection.getResponseCode(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(Unknown Source)
... 13 more



any suggestion?
thanks in advance

Author:  TreHt [ Thu 06 Sep, 2012, 06:00 ]
Post subject:  Re: Technical problems

TreHt wrote:
javaws.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

why i cannot open jpforex platform?
I've tried to reinstall it, still cannot
What there is a suggestion?



problem solved, thanks to Dukascopy support team

Author:  91franc [ Wed 12 Sep, 2012, 07:06 ]
Post subject:  Re: Technical problems

91franc wrote:
Anybody can help me ?

I really can't login into my fxcomm to view my PM and feeds,

every time I have logged in and it will automatically logout for me

How can I solve this problem ? ?



Hi guys, just want to share my solution to my problem,

now my page working properly after i have change my dns server setting

the google dns server will keep on resetting, and it will always log me out.

Hope it will help

Author:  AlesPacak [ Wed 12 Sep, 2012, 12:06 ]
Post subject:  Re: Technical problems

91franc wrote:
91franc wrote:
Anybody can help me ?

I really can't login into my fxcomm to view my PM and feeds,

every time I have logged in and it will automatically logout for me

How can I solve this problem ? ?



Hi guys, just want to share my solution to my problem,

now my page working properly after i have change my dns server setting

the google dns server will keep on resetting, and it will always log me out.

Hope it will help



Hello everybody

I had very serious problems with fastness of Java platform today. Whenever I svitched on any timeframe lower than 5 min.timeframe, the whole platform stopped working – I cannot move with mousepoint, I cannot enter or exit a trade, simply anything, I could only wait 20 sec. or even more for „one step“
but if i switched on 5 min or higher timeframe everything was OK and fast.
but why??? I wanted to trade on H1 chart however I waited and watched M1 chart to find good enterpoint for my trade but I lost 3 possibilities because it was totally frost..... and it was demo only
I wonder how it was on real account- even worse I assume because real accounts are always slower then Demo platforms....
I lost good 3 entries which I planned and once I entered too late and it resulted in 2000 usd lost – if it were my real money I would be vvvveeeerryy upset

how will you these problems?
even my mt4 **** with other broker is faster and worked without problems evn on M1 chart. And there was NO news or something important like this today, just ordinary day. Or were you surprised by traders interest and amount of their orders???

thank you for the answer

A.

Author:  ivaydi [ Fri 02 Nov, 2012, 20:11 ]
Post subject:  Re: Technical problems

Hello!

All day I cannot log in the system. Every time I open jForex.jnlp I receive a message 'Unable to launch the application'. What should I do?

Thanks in advance.

Regards

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Author:  Rambofx [ Mon 05 Nov, 2012, 01:16 ]
Post subject:  Re: Technical problems

I am having exact same problem. I am not sure where the problem is coming from.

Author:  Contest Support [ Mon 05 Nov, 2012, 10:30 ]
Post subject:  Re: Technical problems

Once again, guys, delete your java cache. If you see similar message, try starting with it. Most common reason for such an error is an updated platform version conflicting with old java cache.

http://www.java.com/en/download/help/plugin_cache.xml

Author:  ivaydi [ Mon 05 Nov, 2012, 11:22 ]
Post subject:  Re: Technical problems

That worked! Thanks a lot :)

Author:  N3kd0 [ Sat 10 Nov, 2012, 14:16 ]
Post subject:  Re: Technical problems

Hi,

i have a problem with Jtrader platform, i really dont know what i should do to fix it.

Every time I log in to the platform, after 5-30minutes of running jtrader my computer crashes - blue screen and computer restarts itself, it really makes me angry coz it crashes very often and sometimes i am really lucky when i am just able to place orders.... it crashes each time i log into the platform and does not matter what programs i have turned on... or what i am doing in the time of running Jtrader

Can you help me please? Is here any way how to prevent Jtrader to shut my computer down?

Thanks for help

Author:  DumbAsArock [ Thu 15 Nov, 2012, 15:02 ]
Post subject:  Re: Technical problems

I guess David *really* liked my order. :>)

[img]
Attachment:
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[/img]

This is showing up every five seconds, prohibiting me from doing anything until I close it.

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