Dukascopy Support Board
http://www.dukascopy.com/swiss/english/forex/jforex/forum/

Technical problems
http://www.dukascopy.com/swiss/english/forex/jforex/forum/viewtopic.php?f=48&t=46186
Page 8 of 9

Author:  fjollon [ Thu 02 Jan, 2014, 08:32 ]
Post subject:  Re: Technical problems

I can't join the contest. It has been looking like in the picture for days now. It's the same with Chrome and Explorer.
I see in "Answers and Questions" section that others have the same problem. Accepting and clicking "join" doesn't do anyting.


Image

Author:  Heruar [ Thu 02 Jan, 2014, 11:35 ]
Post subject:  Re: Technical problems

I have the same problem...

Author:  Kungfuforex [ Fri 03 Jan, 2014, 09:47 ]
Post subject:  Re: Technical problems

hello,

my "subscribers points" are missing on the trader contest ranking despite I have more subscribers than others players with points

Author:  INFINITEisTHElimit [ Mon 06 Jan, 2014, 04:06 ]
Post subject:  Re: Technical problems on social trading contest

It's just impossible to receive trades from some providers .

I subscribed /unsubscribed /subscribed again several times , it does not changes anything , only few providers works properly .

Author:  jyjy [ Tue 21 Jan, 2014, 16:58 ]
Post subject:  Re: Technical problems

Hello,

I have an open position for GBPAUD, but it does not exist in the Contest Platform, Used Margin=0.
Please solve this problem.

Best regards

jyjy

Author:  Ivory [ Thu 01 May, 2014, 08:49 ]
Post subject:  Re: Technical problems

I registered for May trader contest and got "Contest period is over. All positions are closed, account is blocked. Register for the new contest on website." Is there something that can be done?

Author:  uon [ Thu 01 May, 2014, 09:53 ]
Post subject:  Re: технические проблемы

Hello.

Registered in the contest in may, but are not able to start trading, writes:
«Contest period is over. All positions are dosed, account is blocked. Register for the new contest on the website».
Can you fix this?

Thank you, uon.

Author:  traderpro [ Mon 05 May, 2014, 20:14 ]
Post subject:  Re: Technical problems

Hello,

Is there a way to place simple orders without "take profit" and "stop loss" orders attached to them ?

Author:  Ivory [ Mon 19 May, 2014, 09:24 ]
Post subject:  Re: Technical problems

Hello, I have a problem with the JForex platform. Friday evening all my trading positions were closed automatically, and today I can't see the chart on the platform. No candles on any pair or timeframe, even after I cleared with java cache.

Sorry, it's solved. I choosed Reset to default in JForex and it worked.

Author:  mohands_moslim [ Fri 01 Aug, 2014, 09:55 ]
Post subject:  Re: Technical problems

nagendra wrote:
2 GBPJPY trades opened at the same time. Please correct the error so that participants can follow "1 trade per instrument" rule.


me too ,, same problem here

Author:  Belikewater [ Thu 25 Sep, 2014, 01:39 ]
Post subject:  Re: Technical problems

Dear Support

There is an error, Im trying to publish an entry inmy traders blog, and when I click the button in my trader profile "Post to blog" it redirects me to a place that I have accept the traders rules for the month and when I do that
it says Im already subscribed in red letters and I cannot publish in my blog, please help. Im in top 10 and I need those points :)

Belikewater

Author:  aleks1204 [ Wed 17 Dec, 2014, 17:19 ]
Post subject:  Re: Technical problems

помогите в чем проблема конкурс работал до 15 числа декабря норм после немогу зайти в терминал пишит ошибку

логин DEMOAC12

Author:  Illya [ Fri 08 May, 2015, 10:41 ]
Post subject:  Re: Technical problems

Hi there.
Since yesterday. I meet this/ Two of my position were closed, one (BUY GBP/JPY) by TP and another I closed manually BUY GBP/USD. But one still exist some where on the server, and were not included into my trading journal and Rating calculation.
Here what I mean

Image

This picture is impossible by Trader contest's rules

Image

Onthis picture my poisiton even not included
I mean long of GBP/JPY
Image

Author:  catalinmia [ Tue 01 Dec, 2015, 01:22 ]
Post subject:  Re: Technical problems

Why the my Contest account for December is 0 USD ??

Author:  iamtrillion [ Tue 01 Dec, 2015, 07:04 ]
Post subject:  Re: Technical problems

why does it keep saying contest over and account blocked, register for a new contest, I registered for this month's (december) contest and why is my account 0 usd ???

Author:  Lecato [ Tue 01 Dec, 2015, 08:04 ]
Post subject:  Re: Technical problems

Registered in the contest in december, but are not able to start trading, writes:
«Contest period is over. All positions are dosed, account is blocked. Register for the new contest on the website».
Can you fix this?

Author:  ketabd [ Mon 11 Jan, 2016, 22:11 ]
Post subject:  Re: Technical problems

Hi
I can not close my position from android phone for demo contest; there is a way to do it??

Author:  scramble [ Sun 18 Sep, 2016, 09:03 ]
Post subject:  Re: Technical problems

Hi,

I am completely unable to load trader contest and dukat contest platforms.
Tried by launching directly from the web (as usual), and from all other possible ways to open them.
I receive Java security messages asking to block or don't block the application

Image

and then a message saying "unable to launch.."

Image

Tried to clean all java cache. Tried even to login from web platform (it simply reload the login page once I click login). Tried to load from main jforex app (the one I use for live account) and I receive 2 or 3 messages like "Account not received. Reconnecting..." and then finally a "Account Info Message Not Received".

Cannot upload images since the page says me the files are too large (50kb)

This happens since thursday but I thought was something wrong with the connection, but now I realize the live account works ok, while any demo account doesn't. What can I do?

here the message attached on the last window

java.lang.SecurityException: class "org.apache.log4j.spi.RootLogger" does not match trust level of other classes in the same package
at com.sun.deploy.security.CPCallbackHandler$ChildElement.checkResource(Unknown Source)
at com.sun.deploy.security.DeployURLClassPath$JarLoader.checkResource(Unknown Source)
at com.sun.deploy.security.DeployURLClassPath$JarLoader.getResource(Unknown Source)
at com.sun.deploy.security.DeployURLClassPath.getResource(Unknown Source)
at java.net.URLClassLoader$1.run(Unknown Source)
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at com.sun.jnlp.JNLPClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at com.sun.jnlp.JNLPClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at org.slf4j.impl.Log4jLoggerFactory.getLogger(Log4jLoggerFactory.java:63)
at org.slf4j.LoggerFactory.getLogger(LoggerFactory.java:284)
at org.slf4j.LoggerFactory.getLogger(LoggerFactory.java:304)
at com.dukascopy.dds2.greed.f.init(L:59)
at com.dukascopy.dds2.greed.GreedClient.main(L:69)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.sun.javaws.Launcher.executeApplication(Unknown Source)
at com.sun.javaws.Launcher.executeMainClass(Unknown Source)
at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)
at com.sun.javaws.Launcher.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Attachments:
1.png [16.68 KiB]
Downloaded 682 times
2.png [12.51 KiB]
Downloaded 692 times

Author:  scramble [ Sun 18 Sep, 2016, 19:27 ]
Post subject:  Re: Technical problems

scramble wrote:
Hi,

I am completely unable to load trader contest and dukat contest platforms.
Tried by launching directly from the web (as usual), and from all other possible ways to open them.
I receive Java security messages asking to block or don't block the application



UPDATE: I was able to login now in the trader contest account!

but still having the same problem with dukat contest account

Author:  scramble [ Mon 19 Sep, 2016, 15:06 ]
Post subject:  Re: Technical problems

scramble wrote:
scramble wrote:
Hi,

I am completely unable to load trader contest and dukat contest platforms.
Tried by launching directly from the web (as usual), and from all other possible ways to open them.
I receive Java security messages asking to block or don't block the application



UPDATE: I was able to login now in the trader contest account!

but still having the same problem with dukat contest account



UPDATE: Finally able to login on both contest accounts, using main application installed on my pc, as suggested by support via email.

thank you!

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