Dukascopy Support Board
http://www.dukascopy.com/swiss/english/forex/jforex/forum/

Technical problems
http://www.dukascopy.com/swiss/english/forex/jforex/forum/viewtopic.php?f=48&t=46186
Page 7 of 9

Author:  anton_dang [ Wed 01 May, 2013, 13:02 ]
Post subject:  Re: Technical problems

same problem for me

Author:  fxsurprise8 [ Thu 02 May, 2013, 04:31 ]
Post subject:  Re: Technical problems

fxsurprise8 wrote:
I can't join the trader contest, when I click join I get a message can't contact server check your internet connection.

But my connection is fine and I had no problems joining other contests and accessing the dukascopy website.

Anyone else with this problem?


issue still not fixed, its already the 2nd of May, losing valuable time to participate in the contest.

Author:  alltrade [ Sat 04 May, 2013, 09:22 ]
Post subject:  Re: Technical problems

For some reason, it seems I've stopped receiving notifications on "Live Feed" when others like my orders. I get a notification for comments as usual but it seems not to be working for likes anymore. It had been working fine for all this while but some technical issue seems to have cropped up in the last couple of days. Please look into it.

Author:  fxsurprise8 [ Wed 29 May, 2013, 13:22 ]
Post subject:  Re: Technical problems

fxsurprise8 wrote:
fxsurprise8 wrote:
I can't join the trader contest, when I click join I get a message can't contact server check your internet connection.

But my connection is fine and I had no problems joining other contests and accessing the dukascopy website.

Anyone else with this problem?


issue still not fixed, its already the 2nd of May, losing valuable time to participate in the contest.


again experiencing the same problem while trying to register for the June traders contest. Registration for all other contests went ok.

Author:  k_morocco [ Tue 04 Jun, 2013, 10:05 ]
Post subject:  Re: Technical problems

dear support,
i can not trade. i have this message

Your order has been rejected due to validation failure. Trading in the contest account is possible only via JForex contest platform.

i have the dukascopy bank ver 2.25.1
jforex api 2.7.9.7

i already tried to clear the cache and restore to default with no result


thanks in advance .

Author:  k_morocco [ Thu 06 Jun, 2013, 15:38 ]
Post subject:  Re: Technical problems

J have contacted [email protected] and this is the solution ,, and it works



Contest platform has limited functionality. You can place Your orders only from Order Entry tab left on the screen. One Click mode and trading from the charts don't work as in regular demo or live platform. As shown in Your activity log, You are trying to use PLACE BID option of the "trading from the chart" functionality.

Author:  clau [ Fri 05 Jul, 2013, 09:38 ]
Post subject:  Re: Technical problems

Contest results are not updated for two days.

Author:  r3loAded [ Wed 10 Jul, 2013, 20:27 ]
Post subject:  Re: Technical problems

my account page did not updated...almost everyone's page got updated but mine didn't...last time a had 3 transactions closed at TP but now after 1.5 hours did not received my pips and profit...hope it wont get lost :(((((

Author:  Michal [ Mon 16 Sep, 2013, 09:50 ]
Post subject:  Re: Technical problems

I cannot join trader contest, i tried safari and chrome browser, but both dont work.

Please dukascopy team fix it as soon as possible.

THANKS.

Author:  Belikewater [ Tue 01 Oct, 2013, 18:39 ]
Post subject:  Re: Technical problems

Dear Support

I cannot tighten my SL now... I always can do it, but now it doesnt allow me with any of my positions.... (I put it 10 pips away and in the right side)
It gives me this advise = "SL can only tightened" but Im doing that!

Please help

Author:  fxadb42 [ Thu 03 Oct, 2013, 16:29 ]
Post subject:  Re: Technical problems

Belikewater wrote:
Dear Support

I cannot tighten my SL now... I always can do it, but now it doesnt allow me with any of my positions.... (I put it 10 pips away and in the right side)
It gives me this advise = "SL can only tightened" but Im doing that!

Please help



same here...

Author:  fxadb42 [ Mon 07 Oct, 2013, 10:29 ]
Post subject:  Re: Technical problems

fxadb42 wrote:
Belikewater wrote:
Dear Support

I cannot tighten my SL now... I always can do it, but now it doesnt allow me with any of my positions.... (I put it 10 pips away and in the right side)
It gives me this advise = "SL can only tightened" but Im doing that!

Please help



same here...


i guess a picture tells a 1000 words...

Image

Author:  rabit [ Thu 07 Nov, 2013, 20:08 ]
Post subject:  Re: Technical problems

Dear support.
Few days back i was tying to join the contest and (i think) was some problems on dukascopy website and I didn't get login and password to my demo contest platform .
Can You help.
Thanks.

Author:  DumbAsArock [ Fri 08 Nov, 2013, 16:08 ]
Post subject:  Re: Technical problems

I got the dreaded "SL can only tightened" message again. That cost me 70 pips. :>(

Author:  Forexgain [ Thu 14 Nov, 2013, 16:24 ]
Post subject:  Re: Technical problems

Hi. Since today afternoon I am unable to open jForex platform. Every time i try to open i am getting error "Unable to launch application". I am sharing below the screenshot of error messages. Can anyone help me sorting out this issue (i am using windows 8) :x

Image

Image

Image

Author:  rabit [ Fri 22 Nov, 2013, 20:39 ]
Post subject:  Re: Technical problems

Forexgain wrote:
Hi. Since today afternoon I am unable to open jForex platform. Every time i try to open i am getting error "Unable to launch application". I am sharing below the screenshot of error messages. Can anyone help me sorting out this issue (i am using windows 8)
Try to remove temporary files in java control panel ;)

Author:  Lexuski [ Mon 02 Dec, 2013, 08:17 ]
Post subject:  Re: Technical problems

Registered in December contest, but can't trading -
"Contest period is over. All positions are closed, account is blocked. Register for the new contest on website."

Author:  DumbAsArock [ Mon 02 Dec, 2013, 11:22 ]
Post subject:  Re: Technical problems

Lexuski wrote:
Registered in December contest, but can't trading -
"Contest period is over. All positions are closed, account is blocked. Register for the new contest on website."


Same here.

Can't get into the Social Trading contest either.

Author:  DumbAsArock [ Mon 02 Dec, 2013, 13:17 ]
Post subject:  Re: Technical problems

DumbAsArock wrote:
Lexuski wrote:
Registered in December contest, but can't trading -
"Contest period is over. All positions are closed, account is blocked. Register for the new contest on website."


Same here.

Can't get into the Social Trading contest either.


Both working now.

Thanks.

Author:  Kungfuforex [ Thu 02 Jan, 2014, 08:24 ]
Post subject:  Re: Technical problems

unable to subsctibe to january 2014 trading contest .

after clicking "join contest" nothing happens

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