Dukascopy Support Board

Technical problems
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Author:  Contest Support [ Mon 13 Feb, 2012, 10:14 ]
Post subject:  Technical problems

Please submit all the reports and questions about technical issues in this topics.

Individual topics might be ignored or deleted

Author:  DumbAsArock [ Mon 13 Feb, 2012, 15:22 ]
Post subject:  Re: Technical problems

Dukascopy ver.2.14.23
JForex API ver.2.6.57

I am unable to shrink the size of the screen.

Horizontal resizing is possible, but can't resize vertically.

Author:  lrako [ Tue 14 Feb, 2012, 22:20 ]
Post subject:  Re: Technical problems

Since sunday evening, I cannot connect anymore to the JForex Platform.
I have a message box saying "Unable to launch the application"

Here follows an extract of 'Launch File' error log

<?xml version="1.0"?>
<jnlp spec="1.6+" codebase="https://demo-login.dukascopy.com/client/demo/jclient/" href="https://demo-login.dukascopy.com/fo/platform/?jnlp=jforex">
<title>jForex platform</title>
<description kind="one-line">FX Marketplace platform</description>
<description kind="short">FX Marketplace platform</description>
<description kind="tooltip">FX Marketplace platform</description>
<icon href="../../images/jforex_icon.png"/>
<update check="timeout" policy="always"/>
<property name="jnlp.client.version" value="2.13.38"/>
<property name="jnlp.platform.mode" value="jforex"/>
<property name="jnlp.client.mode" value="DEMO"/>
<property name="jnlp.login.url" value="https://www1.dukascopy.com/authorization/demo,https://www2.dukascopy.com/authorization/demo,https://www3.dukascopy.com/authorization/demo"/>
<property name="sun.java2d.d3d" value="false"/>
<java version="1.6+" initial-heap-size="32m" max-heap-size="512m"/>
<jar href="lib/7zip-4.65.jar" main="false"/>
<jar href="lib/DDS2-Connector-" main="false"/>
<jar href="lib/JForex-API-" main="false"/>
<jar href="lib/RSyntaxTextArea-1.3.4a.jar" main="false"/>
<jar href="lib/ecj-3.4.jar" main="false"/>
<jar href="lib/jForex-2.13.38.jar" main="true"/>
<jar href="lib/jcalendar-1.3.3.jar" main="false"/>
<jar href="lib/mina-core-1.1.7.jar" main="false"/>
<jar href="lib/mina-filter-ssl-1.1.7.jar" main="false"/>
<jar href="lib/nlink-1.jar" main="false"/>
<jar href="lib/slf4j-api-1.5.8.jar" main="false"/>
<jar href="lib/slf4j-jdk14-1.5.8.jar" main="false"/>
<jar href="lib/ta-lib-0.4.4dc.jar" main="false"/>
<property name="jnlp.white.label.href" value="https://demo-login.dukascopy.com/fo/platform/?jnlp=jforex" />
<application-desc main-class="com.dukascopy.dds2.greed.GreedClient"/>

And here's the 'Exception' log

java.io.FileNotFoundException: https://demo-login.dukascopy.com/client ... 1.30.1.jar

at sun.reflect.GeneratedConstructorAccessor15.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1491)
at java.security.AccessController.doPrivileged(Native Method)
at sun.net.www.protocol.http.HttpURLConnection.getChainedException(HttpURLConnection.java:1485)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1139)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:234)
at com.sun.deploy.net.BasicHttpRequest.doRequest(BasicHttpRequest.java:230)
at com.sun.deploy.net.BasicHttpRequest.doGetRequestEX(BasicHttpRequest.java:67)
at com.sun.deploy.net.DownloadEngine.isUpdateAvailable(DownloadEngine.java:977)
at com.sun.deploy.net.DownloadEngine.isUpdateAvailable(DownloadEngine.java:882)
at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(DownloadEngine.java:1619)
at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(DownloadEngine.java:1578)
at com.sun.deploy.net.DownloadEngine.getResource(DownloadEngine.java:215)
at com.sun.javaws.LaunchDownload$DownloadTask.call(LaunchDownload.java:1983)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
at java.util.concurrent.FutureTask.run(FutureTask.java:138)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:680)
Caused by: java.io.FileNotFoundException: https://demo-login.dukascopy.com/client ... 1.30.1.jar
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1434)
at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:379)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:318)
at com.sun.deploy.net.BasicHttpRequest.doRequest(BasicHttpRequest.java:191)
... 12 more

Author:  Contest Support [ Fri 17 Feb, 2012, 10:25 ]
Post subject:  Re: Technical problems

You can fix this by cleaning java cache.


Author:  sam_gold [ Sun 19 Feb, 2012, 18:03 ]
Post subject:  Re: Technical problems

19.02.2012 20:57:26.692 SEVERE actions.ExportHistoricalDataAction ] Wrong parameters: XAG/USD / 1289491789179, -9223372036854775808 / [email protected]
com.dukascopy.charts.data.datacache.DataCacheException: Wrong parameters: XAG/USD / 1289491789179, -9223372036854775808 / [email protected]
at com.dukascopy.charts.data.datacache.bo.<init>(Unknown Source)
at com.dukascopy.charts.data.datacache.ah.a(Unknown Source)
at com.dukascopy.charts.data.datacache.ah.b(Unknown Source)
at com.dukascopy.dds2.greed.actions.ExportHistoricalDataAction.yw(Unknown Source)
at com.dukascopy.dds2.greed.actions.c.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:680)

Author:  Arnas_IT [ Mon 20 Feb, 2012, 15:14 ]
Post subject:  Re: Technical problems

I don't see my trades in the trading blog. In fact, it hasn't updated since 17th of February despite the fact that I have already made some trades this week

Author:  FaFax [ Tue 21 Feb, 2012, 11:31 ]
Post subject:  Re: Technical problems


I close all positions, but my trading blog shows 4 open positions. Why?


... And My blog shows Invalid Balance.

Author:  DEMO2ibHhM [ Tue 21 Feb, 2012, 12:41 ]
Post subject:  Re: Technical problems

I have same problem..I closed AUD/USD BUT I can see it my profile position & there showing 6 positions.what is the reason please?


Author:  matibba [ Tue 21 Feb, 2012, 23:28 ]
Post subject:  Re: Technical problems

i have closed all the positions ,but in traders blog ,i have 3 open positions (not correct )and
a diferent balance.

Author:  DEMO02ibhHM [ Wed 22 Feb, 2012, 01:35 ]
Post subject:  Re: Technical problems

i can't closed my AUS/USD @ another positions? what is the reason please?
i closed aud/usd after I can see it in my blog..

Author:  Contest Support [ Wed 22 Feb, 2012, 10:08 ]
Post subject:  Re: Technical problems

There was a technical problem with the database. We are terribly sorry for any caused inconvenience, the problem was solved yesterday evening and everything should be working fine now.

We are afraid we cannot restore the lost deals as they were not recorded.

Author:  FaFax [ Wed 22 Feb, 2012, 10:15 ]
Post subject:  Re: Technical problems


Now on my blog is open 8 positions.
Could you please clouse this 4 positions, witch i closed yesterday.


Author:  Contest Support [ Wed 22 Feb, 2012, 10:24 ]
Post subject:  Re: Technical problems

The incident is filed, the positions will be closed ASAP. Thank you for your report

Author:  fxguyz [ Wed 22 Feb, 2012, 14:25 ]
Post subject:  Re: Technical problems

I closed two trades aud/usd and gbp/usd 2 days back. But they are still open in blog.

Author:  alexandreb [ Wed 22 Feb, 2012, 14:59 ]
Post subject:  Re: Technical problems

my blog show a 7000$ balance when my jforex show 42000...
some positions that are closed since 2 days are still opened on the blog ..

Author:  davidrubin [ Wed 22 Feb, 2012, 16:26 ]
Post subject:  Re: Technical problems

On my page now is 10 opened orders. orders from 20.02 USD/SHF,GBP/JPY,EUR/USD,EUR/JPY,GBP/USD I closed 21.02 at 5.56-6.00 GMT with profit about +150 pips. Now at 1.19 GMT om my platform, Equity-115000,Profit/Loss + 25000, Use of lavarage 165% . My deposit was reduced on 100000$.
that is proof.I coudnt to open orders more then i have equity. yesterday I opened 5 orders. 4.78M NZD x 0.836= 4M USD,3M EURx1.325=3.975USD,3M GBPx1.58=4.74M USD + 3.83M USD + 2M USD = 18.45M. Thats mean my equity has to be at least 185400+25000=210400,not 115000

Author:  CiprianUta [ Mon 27 Feb, 2012, 07:40 ]
Post subject:  Re: Technical problems

Please close the two transactions left me open over the weekend.

Author:  Manczkin [ Wed 29 Feb, 2012, 03:39 ]
Post subject:  Re: Technical problems

I have a problem with platform after punting password I see massage widow " connecting to dukascopy platform" and it
stays this way.I do delete cache memory.

Problem is fixed now.

Author:  Guest [ Wed 29 Feb, 2012, 17:42 ]
Post subject:  Re: Technical problems

I've had the same problem since yesterday. It would appear it's fixed as multiple instances of the contest demo JForex platform just opened.

Author:  nagendra [ Thu 01 Mar, 2012, 04:30 ]
Post subject:  Re: Technical problems

2 GBPJPY trades opened at the same time. Please correct the error so that participants can follow "1 trade per instrument" rule.

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