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 Post subject: Complaints and feedback Post rating: 0   New post Posted: Mon 13 Feb, 2012, 10:12 
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Please leave all your complaints and feedback in this topic.

Individual topics might be ignored or deleted.


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Mon 13 Feb, 2012, 10:18 

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Hi guys.

about updated platform, i have couple issues, hope you can help me:

1. every single time i want to turn on platform i have to delete cache memory, other way it says "unable to launch the platform". Is it normal?

2. Charts is really lagging. Sometimes it doesnt load any charts, some time it takes a while, what i saw Daily charts is lagging the most for me. When i want to swich to shorter time frames (H, 30, 15) it takes a loong time to load them.

Hope you can help me.

Thanks
Cholia


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Mon 13 Feb, 2012, 10:22 
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Guest wrote:
Hi guys.

about updated platform, i have couple issues, hope you can help me:

1. every single time i want to turn on platform i have to delete cache memory, other way it says "unable to launch the platform". Is it normal?

2. Charts is really lagging. Sometimes it doesnt load any charts, some time it takes a while, what i saw Daily charts is lagging the most for me. When i want to swich to shorter time frames (H, 30, 15) it takes a loong time to load them.

Hope you can help me.

Thanks
Cholia


Greetings,

the new version of the platform was released, things shall settle down soon with the charts.

As for JAVA cache, the new platform works best with Java 6 30.


 
 Post subject: Re: Complaints and feedback Post rating: 1   New post Posted: Tue 14 Feb, 2012, 21:49 

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Listen. Dukascopy as a company is Awesome. But your trading platform has a very poor user interface. You should ask a professional trader what he miss in your platform and you could get a lot more clientes. (Im a real account user)


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Fri 17 Feb, 2012, 10:26 
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AventuraForex wrote:
Listen. Dukascopy as a company is Awesome. But your trading platform has a very poor user interface. You should ask a professional trader what he miss in your platform and you could get a lot more clientes. (Im a real account user)



Give us a list of what you would like to see there. We will keenly add some new functions.


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Fri 17 Feb, 2012, 23:30 

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AventuraForex wrote:
Listen. Dukascopy as a company is Awesome. But your trading platform has a very poor user interface. You should ask a professional trader what he miss in your platform and you could get a lot more clientes. (Im a real account user)


 
 Post subject: Re: Complaints and feedback (mistake on my blog page) Post rating: 0   New post Posted: Fri 24 Feb, 2012, 16:51 

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Hello Dukascopy support,

My blog page is errenously showing an open entry of EUR/NOK pair from 20 Feb.
I had manually closed it from my platform when it reached -64 pip loss and the platform closed it.
But the blog page is still showing it as open and the increasing loss from this pair is affecting my balance, only on blog page and ranking page, platform is showing correct balance.
My 'current exposure' section is also correct in showing no open position right now.
Kindly have a look at this error on my blog page.

Thank you,
sentinelx(trading name on dukascopy)


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Sat 03 Mar, 2012, 04:04 

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Joined: Mon 01 Aug, 2011, 05:52
Posts: 19
Location: India, Jodhpur
Multiple posts

I noticed multiple comment by single click. First, I thought there may be some problem in my device, but I didn't find device problem.

I see many multiple comments, multiple blog posts in dukascopy community. Please check the case.

Thank you


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Tue 06 Mar, 2012, 05:30 
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Dukascopy,

Just so you noticed, at the begining of March trading contest I checked svetasphok blog to see what trades he took......and there where some trades with jpy pairs, I remember exactly because the comment was something like jpy will strengthen, etc.........

however, if you check now the blog, there is not a single jpy position opened or closed in March.......I don't think this guy is playing fair and that makes also his February results reluctant to me

please check


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Wed 07 Mar, 2012, 17:25 
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thepipswizzard wrote:
Dukascopy,

Just so you noticed, at the begining of March trading contest I checked svetasphok blog to see what trades he took......and there where some trades with jpy pairs, I remember exactly because the comment was something like jpy will strengthen, etc.........

however, if you check now the blog, there is not a single jpy position opened or closed in March.......I don't think this guy is playing fair and that makes also his February results reluctant to me

please check


Isn't this the deal you meant?

svetashopk created an order: Fundamentals and News
1 Mar
P/L: +160 pips
I think investors will buy back the yen because the currency of refuge, and in a crisis, the yen is the most in demand.
SELL 1.000M GBP/JPY @ 129.346, SL 127.750 (-165 pips),TP 126.700 (270 pips)


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Wed 07 Mar, 2012, 17:26 
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nagendra wrote:
Multiple posts

I noticed multiple comment by single click. First, I thought there may be some problem in my device, but I didn't find device problem.

I see many multiple comments, multiple blog posts in dukascopy community. Please check the case.

Thank you


We will investigate this issue.


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Wed 07 Mar, 2012, 18:20 
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Contest Support wrote:
thepipswizzard wrote:
Dukascopy,

Just so you noticed, at the begining of March trading contest I checked svetasphok blog to see what trades he took......and there where some trades with jpy pairs, I remember exactly because the comment was something like jpy will strengthen, etc.........

however, if you check now the blog, there is not a single jpy position opened or closed in March.......I don't think this guy is playing fair and that makes also his February results reluctant to me

please check


Isn't this the deal you meant?

svetashopk created an order: Fundamentals and News
1 Mar
P/L: +160 pips
I think investors will buy back the yen because the currency of refuge, and in a crisis, the yen is the most in demand.
SELL 1.000M GBP/JPY @ 129.346, SL 127.750 (-165 pips),TP 126.700 (270 pips)



yes.....Mea Culpa


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Thu 08 Mar, 2012, 00:27 
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Location: CanadaCanada
Dukascopy staff, can you please update my blog with accurate "unique visitors". My count says 6 visits, whereas the tallying count on the webpage is at only 1. Thank you, "bigsteely101"


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Thu 08 Mar, 2012, 10:02 

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2 trades by me are not included in Trader Contest performance. My performance says 6 closed trades, but actually it is 8. It seems 2 GBPJPY trades are missing for evaluation.

Please check the case.


 
 Post subject: Re: Complaints and feedback (mistake on my blog page) Post rating: 0   New post Posted: Thu 08 Mar, 2012, 10:14 

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Joined: Mon 01 Aug, 2011, 05:52
Posts: 19
Location: India, Jodhpur
sentinelx wrote:
Hello Dukascopy support,

My blog page is errenously showing an open entry of EUR/NOK pair from 20 Feb.
I had manually closed it from my platform when it reached -64 pip loss and the platform closed it.
But the blog page is still showing it as open and the increasing loss from this pair is affecting my balance, only on blog page and ranking page, platform is showing correct balance.
My 'current exposure' section is also correct in showing no open position right now.
Kindly have a look at this error on my blog page.

Thank you,
sentinelx(trading name on dukascopy)


I had 2 entry erroneously of GBP/JPY from 1 March. The trades was closed by the platform on weekend due to leverage limitation. But the blog page is still showing it as open and the profit is not showing in my balance, these trades not included for evaluation in trader contest.

Support may not reply about this issue as they didn't reply to sentinelx


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Thu 15 Mar, 2012, 11:38 

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i still have no access to Tool/Preferences with the latest version ..whenever i click on it nothing happens.. :cry: so i can't change my settings :(


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Mon 26 Mar, 2012, 20:58 
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Guest wrote:
i still have no access to Tool/Preferences with the latest version ..whenever i click on it nothing happens.. :cry: so i can't change my settings :(


problem still exists :cry: ..what i have to do to solve it... for every order i have adjust the settings manually :roll:


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Mon 26 Mar, 2012, 21:47 
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@fxtobi:

Have you cleared java cache ?

Trade well and good luck


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Mon 26 Mar, 2012, 22:06 
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yeah i cleared the cache...actually i cleared the cache over 300 hundreds times already since i joined the contest :lol:

maybe i am using the wrong java version :? ...i use 1.6_30

the problem does not exist with the live platform


 
 Post subject: Re: Complaints and feedback Post rating: 0   New post Posted: Mon 26 Mar, 2012, 22:17 
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Joined: Mon 06 Feb, 2012, 12:22
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Location: Portugal, Castelo Branco
@fxtobi:

How do you start Jforex, directly from site ?

Trade well and good luck

JL


 

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