Dukascopy Support Board
http://www.dukascopy.com/swiss/english/forex/jforex/forum/

01.11.2011 - Inactive accounts issue
http://www.dukascopy.com/swiss/english/forex/jforex/forum/viewtopic.php?f=48&t=43259
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Author:  Contest Support [ Tue 01 Nov, 2011, 08:24 ]
Post subject:  01.11.2011 - Inactive accounts issue

Dear contestants,

we are aware of the issue with the disabled accounts that occurred to some of you tonight. It is being fixed and the problem is expected to be rectified soon (within today).

We apologize for the inconveniences this may have brought to you.

Author:  Guest [ Tue 01 Nov, 2011, 08:48 ]
Post subject:  Re: 01.11.2011 - Inactive accounts issue

Hello,

is there other way to enter orders for participants, for example i'd like to sell EURUSD 0,1m entry bid <= 13746, sl bid >= 13780, tp 13576.

Thanks in advance,
shpakma.

Author:  Guest [ Tue 01 Nov, 2011, 09:19 ]
Post subject:  Re: 01.11.2011 - Inactive accounts issue

Dear support thank you for quick turnaround and please forgive me my impatience.

Author:  Contest Support [ Tue 01 Nov, 2011, 10:00 ]
Post subject:  Re: 01.11.2011 - Inactive accounts issue

Dear contestants, the issue has just been fixed.

Please let us know is some of you still experience problems of this kind.

Author:  fxid [ Tue 01 Nov, 2011, 11:38 ]
Post subject:  Re: 01.11.2011 - Inactive accounts issue

now been running, good job. :D
yes, many of us are waiting for repair, it can be seen on the blog traders (traders contest)
You make me more confident using jforex, thanks support team ;)

Author:  Arnas_IT [ Tue 01 Nov, 2011, 12:44 ]
Post subject:  Re: 01.11.2011 - Inactive accounts issue

For some reasons I am not able to connect to the platform

Author:  Guest [ Tue 01 Nov, 2011, 12:45 ]
Post subject:  Re: 01.11.2011 - Inactive accounts issue

would love to let you know there is still a problem but having a problem posting the problem, gusman

Author:  Guest [ Tue 01 Nov, 2011, 12:49 ]
Post subject:  Re: 01.11.2011 - Inactive accounts issue

Help nothing working. again. Gusman

Author:  Eclipse [ Tue 01 Nov, 2011, 12:58 ]
Post subject:  Re: 01.11.2011 - Inactive accounts issue

Dear support,

My connection to contest trading platform is now again blocked.

My internet connection is working fine, I checked with UBS bank, it is connected ok

Therefore please check if my connection to contest platform is blocked.

Thank You.

Regards,

Eclipse

Author:  Eclipse [ Tue 01 Nov, 2011, 13:20 ]
Post subject:  Re: 01.11.2011 - Inactive accounts issue

It is now connected. Thank you

Author:  Guest [ Wed 02 Nov, 2011, 00:49 ]
Post subject:  Re: 01.11.2011 - Inactive accounts issue

Dear support,

My connection to contest trading platform is now again blocked.

My internet connection is working fine, I checked with DUKASCOPY EU demo, it is connected ok

Therefore please check if my connection to contest platform is blocked.

Thank You.

Regards,
Mircea

Author:  mielec [ Thu 03 Nov, 2011, 16:34 ]
Post subject:  Re: 01.11.2011 - Inactive accounts issue

I'm unable to run application. Two hours ago there was no problem.
Can You help me?

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