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can not subscribe new month contest
 Post subject: can not subscribe new month contest Post rating: 0   New post Posted: Thu 25 Aug, 2011, 02:08 
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User rating: 0
Joined: Wed 01 Jun, 2011, 11:46
Posts: 9
Location: Indonesia,
Dear Support,
i can not join september contest. when i tried to join new contest. this message show...Participant already registered for this month
but i never received email from dukascopy about this month subscription in my inbox.
Please help me...


 
 Post subject: Re: can not subscribe new month contest Post rating: 0   New post Posted: Thu 25 Aug, 2011, 03:31 

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I have the same problem. I have not received the email with ID and password, but in my profile I can see the September subscribtion.


 
 Post subject: Re: can not subscribe new month contest Post rating: 0   New post Posted: Thu 25 Aug, 2011, 07:35 

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Hi contest support,
I also facing the same problem.

No login email after registered Sep trader contest.

My username is alexneoh

Pls help and thanks.


 
 Post subject: Re: can not subscribe new month contest Post rating: 0   New post Posted: Thu 25 Aug, 2011, 08:20 
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User rating: 8
Joined: Wed 21 Apr, 2010, 10:42
Posts: 1167
Thank you for reporting. We are aware of the issue.

It is currently being fixed. All users will receive their September credentials.


 

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