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TRADE ENTERED THAT SHOULD NOT HAVE BEEN
[IBPipN]
 Post subject: TRADE ENTERED THAT SHOULD NOT HAVE BEEN Post rating: 0   New post Posted: Fri 01 Apr, 2011, 13:55 

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Ok I have a serious problem here that needs to be dealt with. Just before the NFP release I placed a BUY STOP order just above the market on GBP/USD. It was for >= 1.60480. The market spiked down (was a good release) and the charts clearly show that the highest price while my order was active was 1.60468. This trade needs to be removed from my account, it should have never triggered. Thanks for your help and attention to this matter.


Attachments:
File comment: Here's a close up view of the market shot the Orange line just above the market represents where my order was placed.
NFP_DISPUTE_ZOOM_NO-1-6048-only-1-6046_GBP_USD_1 Min.png [28.5 KiB]
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 Post subject: Re: TRADE ENTERED THAT SHOULD NOT HAVE BEEN Post rating: 0   New post Posted: Fri 01 Apr, 2011, 16:47 
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Joined: Wed 21 Apr, 2010, 10:42
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IBPipN wrote:
Ok I have a serious problem here that needs to be dealt with. Just before the NFP release I placed a BUY STOP order just above the market on GBP/USD. It was for >= 1.60480. The market spiked down (was a good release) and the charts clearly show that the highest price while my order was active was 1.60468. This trade needs to be removed from my account, it should have never triggered. Thanks for your help and attention to this matter.


Please always check the TICK chart and make sure you are looking at the correct side of the price (BID or ASK) when analyzing the trade execution. In the screenshot attached you may see that the position was opened exactly when the ASK price reached 1.60480


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GBP-USD Tick chart - ASK reaching 1.6048.JPG [79.86 KiB]
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DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control on their content. Anyone accessing this webpage and downloading or otherwise making use of any document, data or information found on this webpage shall do it on his/her own risks without any recourse against Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from the use and/or reliance on any document, data or information found on this webpage.
 
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