Dukascopy Support Board • View topic - 01.02.2011

Contest Support · **Post subject:** 01.02.2011 - INFORMATIVE MESSAGE (Inactive accounts)

Dear contestants,

Due to the switch of the settlement from 21 GMT to 24 GMT, which happened last night, not all of your February accounts got automatically activated. Now they are all active and the issue is resolved. The reason of the problem is known and has already been fixed.

We bring our apologies for the eventual inconveniences that might have brought to you.

Good luck in February!

Dukascopy trader contest support

Guest · **User rating:** -

Good afternoon.
Trying to participate in your contest. But for passwords in January contest trading platform opens but does not work. When you register to participate in the February contest, the new passwords I have not received.
Grizzly

Contest Support · **Post subject:** Re: 01.02.2011 - INFORMATIVE MESSAGE (Inactive accounts)

Guest wrote:

Good afternoon.
Trying to participate in your contest. But for passwords in January contest trading platform opens but does not work. When you register to participate in the February contest, the new passwords I have not received.
Grizzly

Send us a message to [email protected] indicating your identifying information (Community login, account ID etc). We'll be able to assist then. So far we cannot find your in the system as you did not indicate your credentials.