Dukascopy Support Board :: View topic - General Discussion and Comments

Guest wrote:

@Support

I accidentally erased the email with my login and password to the july traders contest...

How can I recover it ??

Thank You

Please send us a request to [email protected]

We'll send you a reminder then

fxadb42 wrote:

Contest Support wrote:

Re: to fxadb42

The issue has just been double-checked. SL/TP shift works correctly now.
Please make sure you are not using an outdated version of the platform (Help => About...). The right version to use is 2.13.17

Nope, it's still there. Just checked, cache purged, app redownloaded and version is 2.13.17. EURUSD position @1.44698, S/L @ 1.4460, current market price 1.4492/93, wanted to move S/L up to 1.44635 and it says "SL/TP are to be at least 10 pips".

edit: Perhaps the issue is that the initial S/L is <10 pips (slippage).

It's still there (40 pips in the money, platform says can't move sl for 10 pips (30 pips from last quote)).

Unique visitors: 2, of which at least one is probably me. 8 comments on a trade, 3 of which were added after the trade was closed so I have no idea where they added these if not from the page (that trade didn't even show up in the blog). And yet, they all must have come from the same unique visitor. Hmmmm... :ugeek:

SNAFU

I wanted to complete my profile so that i could take part in the contests, but when i click on submit nothing happens.
What can i do ?

fxadb42 wrote:

SNAFU

The issue is being investigated.

Since yesterday I see that my platform was disapeared from my trader contest page, I don't know why.
Can tell me what happens it?
Help me please, thanks a lot.
viro73

Hello guys, I do not know what is going on but the platform is not working. Ever since the months just walk past. Ja esprimentei another computer and does not work. I get the following message "UNABLE TO LAUNCH THE APPLICATION". Someone help me please??

expertmars wrote:

I am not able to log into the Jforex Contest Platform . It is showing unable to launch application . Please help .

Please clean the Java cache and re-launch the platform. The issue should be solved then.

How do I close an order after it has been filled. i tried 3 times but failed to close a filled order. hope someone can help. Thanks!

Author:	Guest [ Mon 04 Jul, 2011, 11:50 ]
Post subject:	Re: General Discussion and Comments
Contest Support wrote: Guest wrote: @Support I accidentally erased the email with my login and password to the july traders contest... How can I recover it ?? Thank You Please send us a request to [email protected] We'll send you a reminder then Thank You

Author:	menace [ Tue 05 Jul, 2011, 15:27 ]
Post subject:	Disparity API download and JForex.jnlp
The API download is lib/JForex-API-2.6.43.jar and the JForex.jnlp is lib/JForex-API-2.6.38.jar. How do I get the versions to match up so I may write and compile code with no errors.

Author:	fxadb42 [ Wed 06 Jul, 2011, 12:25 ]
Post subject:	Re: General Discussion and Comments
fxadb42 wrote: fxadb42 wrote: Contest Support wrote: Re: to fxadb42 The issue has just been double-checked. SL/TP shift works correctly now. Please make sure you are not using an outdated version of the platform (Help => About...). The right version to use is 2.13.17 Nope, it's still there. Just checked, cache purged, app redownloaded and version is 2.13.17. EURUSD position @1.44698, S/L @ 1.4460, current market price 1.4492/93, wanted to move S/L up to 1.44635 and it says "SL/TP are to be at least 10 pips". edit: Perhaps the issue is that the initial S/L is <10 pips (slippage). It's still there (40 pips in the money, platform says can't move sl for 10 pips (30 pips from last quote)). Still there. The issue comes up if I set up a limit entry order and then the market moves so that at the time I send the order the sl is actually less than 10 pips. Then, regardless of the distance of the market price from the sl, the system gives an error if I try to modify conditional orders.

Author:	fxadb42 [ Thu 07 Jul, 2011, 13:46 ]
Post subject:	Re: General Discussion and Comments
looks like i'm sort of a special case here at dukascopy since my +333 pip eurusd trade didn't show up in the blog. again. hard to get profile views if your trades don't even show up in the blog. duh.

Author:	fxadb42 [ Thu 07 Jul, 2011, 13:51 ]
Post subject:	Re: General Discussion and Comments
considering the number of issue reports i have filed myself alone - and i'm not particularly looking for them either, i'm not sure what to think of dukascopy in terms of platform reliability. i mean c'mon, stops issues, blog issues, ghost trades, charts not saved, the list just goes on and on.

Dukascopy Support Board http://www.dukascopy.com/swiss/english/forex/jforex/forum/

General Discussion and Comments http://www.dukascopy.com/swiss/english/forex/jforex/forum/viewtopic.php?f=48&t=24272	Page 29 of 34

Author:	fxadb42 [ Thu 07 Jul, 2011, 14:00 ]
Post subject:	Re: General Discussion and Comments
and, gee whiz, neither did my +113 show up either... LOL -1 for ds developers kinda makes u wonder what else is snafu at dukascopy but you just haven't noticed it yet

Author:	fxadb42 [ Fri 08 Jul, 2011, 13:48 ]
Post subject:	Re: General Discussion and Comments
Unique visitors: 2, of which at least one is probably me. 8 comments on a trade, 3 of which were added after the trade was closed so I have no idea where they added these if not from the page (that trade didn't even show up in the blog). And yet, they all must have come from the same unique visitor. Hmmmm... SNAFU

Author:	fxadb42 [ Fri 08 Jul, 2011, 13:52 ]
Post subject:	Re: General Discussion and Comments
But perhaps I'm being overly critical, so perhaps dukascopy team can provide some explanations? It would be nice if all participants had the same terms on which to compete. As it is, it appears that there's a handicap on some contestants in regards to those "popularity" points in the sense that some stats that contribute to the higher score simply don't get collected for some participants.

Author:	condor666 [ Sun 10 Jul, 2011, 20:00 ]
Post subject:	Profile completing
I wanted to complete my profile so that i could take part in the contests, but when i click on submit nothing happens. What can i do ?

Author:	Contest Support [ Mon 11 Jul, 2011, 10:15 ]
Post subject:	Re: General Discussion and Comments
fxadb42 wrote: Unique visitors: 2, of which at least one is probably me. 8 comments on a trade, 3 of which were added after the trade was closed so I have no idea where they added these if not from the page (that trade didn't even show up in the blog). And yet, they all must have come from the same unique visitor. Hmmmm... SNAFU The issue is being investigated.

Author:	Guest [ Wed 13 Jul, 2011, 16:56 ]
Post subject:	Re: General Discussion and Comments
Contest Support wrote: fxadb42 wrote: Unique visitors: 2, of which at least one is probably me. 8 comments on a trade, 3 of which were added after the trade was closed so I have no idea where they added these if not from the page (that trade didn't even show up in the blog). And yet, they all must have come from the same unique visitor. Hmmmm... SNAFU The issue is being investigated. Have the same situation with my accnt: i.e. my USD/NOK trade closed today is not showing in the blog, also, unique visitors are not adding on - even though I have sent an e-mail link to +20 contacts. Thank you,

Author:	Avec [ Wed 13 Jul, 2011, 21:30 ]
Post subject:	Plataform
Hello guys, I do not know what is going on but the platform is not working. Ever since the months just walk past. Ja esprimentei another computer and does not work. I get the following message "UNABLE TO LAUNCH THE APPLICATION". Someone help me please??

Author:	viro73 [ Wed 13 Jul, 2011, 22:47 ]
Post subject:	Re: General Discussion and Comments
Since yesterday I see that my platform was disapeared from my trader contest page, I don't know why. Can tell me what happens it? Help me please, thanks a lot. viro73

Author:	Contest Support [ Thu 14 Jul, 2011, 17:02 ]
Post subject:	Re: General Discussion and Comments
viro73 wrote: Since yesterday I see that my platform was disapeared from my trader contest page, I don't know why. Can tell me what happens it? Help me please, thanks a lot. viro73 The links were partially reorganized. Now the link launching the platform can be found in the right upper part of the screen.

Author:	fxid [ Thu 21 Jul, 2011, 16:40 ]
Post subject:	Re: Jforex contest platform
Contest Support wrote: expertmars wrote: I am not able to log into the Jforex Contest Platform . It is showing unable to launch application . Please help . Please clean the Java cache and re-launch the platform. The issue should be solved then. I also experienced the same "Unable to launch the application" within two days, but now the application is already running again. thanks

Author:	fzavier [ Mon 01 Aug, 2011, 09:00 ]
Post subject:	trader contest
How do I close an order after it has been filled. i tried 3 times but failed to close a filled order. hope someone can help. Thanks!

Author:	Multisanti [ Mon 01 Aug, 2011, 12:43 ]
Post subject:	Re: General Discussion and Comments
Are cancelled orders votes and comments taken in account when calculating a pop points?

Author:	Contest Support [ Wed 03 Aug, 2011, 16:59 ]
Post subject:	Re: trader contest
fzavier wrote: How do I close an order after it has been filled. i tried 3 times but failed to close a filled order. hope someone can help. Thanks! Please send the details of the order/position to [email protected]