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PIN not enabled on login window |
TheKergan
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Post subject: PIN not enabled on login window |
Post rating: 0
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Posted: Tue 29 Jan, 2019, 13:47
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User rating: 0
Joined: Tue 31 May, 2011, 11:13 Posts: 4 Location: United Kingdom,
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Hi,
Dukascopy experienced some login issues last Friday and since, I have not been able to login on the jforex platform on my Mac. I get 'Authentication failed (801)'. There is no tickbox to enable the PIN and neither does the login process prompt me to input my PIN. As a result authentication fails.
My password and PIN work fine to log in to the Jforex Web 3 platform.
Other than uninstalling and doing a clean install of the platform, what else can I do? Is this a bug?
Thanks.
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API Support
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Post subject: Re: PIN not enabled on login window |
Post rating: 0
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Posted: Tue 29 Jan, 2019, 14:51
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User rating: ∞
Joined: Fri 31 Aug, 2007, 09:17 Posts: 6139
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Hello,
Could you provide logs?
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TheKergan
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Post subject: Re: PIN not enabled on login window |
Post rating: 0
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Posted: Tue 29 Jan, 2019, 14:56
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User rating: 0
Joined: Tue 31 May, 2011, 11:13 Posts: 4 Location: United Kingdom,
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Can do later. What's the log file and it's location?
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API Support
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Post subject: Re: PIN not enabled on login window |
Post rating: 0
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Posted: Tue 29 Jan, 2019, 15:25
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User rating: ∞
Joined: Fri 31 Aug, 2007, 09:17 Posts: 6139
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TheKergan
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Post subject: Re: PIN not enabled on login window |
Post rating: 0
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Posted: Tue 29 Jan, 2019, 21:58
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User rating: 0
Joined: Tue 31 May, 2011, 11:13 Posts: 4 Location: United Kingdom,
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Log File as requested:
Attachments: |
File comment: Log File as requested
LOG_2019-01-29 20.46.32.log [26.65 KiB]
Downloaded 154 times
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