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| JForex platform Unable to connect (Windows 7) |
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Dimy
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| Post subject: JForex platform Unable to connect (Windows 7) |
Post rating: 0
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Posted: Tue 02 Oct, 2018, 08:11
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User rating: 0
Joined: Tue 02 Oct, 2018, 07:00
Posts: 6
Location: Russian FederationRussian Federation
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Hi,
I am using 2 types of internet connection - cell phone and corporate satellite. Depend on availability.
Through cell phone (Laptop through Wi-Fi to cell phone) I have no problem.
Through satellite I'm passing Authenticating and get stuck on connecting.
Same time I'm able to open web pages and run MT4 and cTrader.
Please help.
Dimy.
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API Support
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| Post subject: Re: JForex platform Unable to connect (Windows 7) |
Post rating: 0
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Posted: Tue 02 Oct, 2018, 08:19
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User rating: ∞
Joined: Fri 31 Aug, 2007, 09:17
Posts: 6139
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Hello,
Demo or Live environment?
Could you provide connection log?
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Dimy
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| Post subject: Re: JForex platform Unable to connect (Windows 7) |
Post rating: 0
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Posted: Tue 02 Oct, 2018, 09:03
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User rating: 0
Joined: Tue 02 Oct, 2018, 07:00
Posts: 6
Location: Russian FederationRussian Federation
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Demo account.
unable to get a log file. i've ticked "show console" in Java control panel and nothing popped up. Can you pls advise?
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Dimy
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| Post subject: Re: JForex platform Unable to connect (Windows 7) |
Post rating: 0
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Posted: Tue 02 Oct, 2018, 09:32
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User rating: 0
Joined: Tue 02 Oct, 2018, 07:00
Posts: 6
Location: Russian FederationRussian Federation
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Pls see attachment.
Is it the one?
| Attachments: |
LOG_2018-10-02 10.24.49.log [58.41 KiB]
Downloaded 206 times
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DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on
this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control
on their content. Anyone accessing this webpage and downloading or otherwise making use of any document,
data or information found on this webpage shall do it on his/her own risks without any recourse against
Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from
the use and/or reliance on any document, data or information found on this webpage.
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API Support
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| Post subject: Re: JForex platform Unable to connect (Windows 7) |
Post rating: 0
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Posted: Tue 02 Oct, 2018, 16:15
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User rating: ∞
Joined: Fri 31 Aug, 2007, 09:17
Posts: 6139
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Looks like there is a problem with your internet speed. For 10 seconds, the server connection is not established and system throws connection timeout.
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Dimy
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| Post subject: Re: JForex platform Unable to connect (Windows 7) |
Post rating: 0
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Posted: Tue 02 Oct, 2018, 16:57
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User rating: 0
Joined: Tue 02 Oct, 2018, 07:00
Posts: 6
Location: Russian FederationRussian Federation
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What can I do to make platform running?
The MT 4 and cTrader running OK together .
Web pages open not very slow.
Any solution for me?
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API Support
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| Post subject: Re: JForex platform Unable to connect (Windows 7) |
Post rating: 0
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Posted: Wed 03 Oct, 2018, 13:56
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User rating: ∞
Joined: Fri 31 Aug, 2007, 09:17
Posts: 6139
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Measure your internet speed and post screenshot with results. It will give additional useful information.
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Dimy
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| Post subject: Re: JForex platform Unable to connect (Windows 7) |
Post rating: 0
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Posted: Wed 03 Oct, 2018, 15:01
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User rating: 0
Joined: Tue 02 Oct, 2018, 07:00
Posts: 6
Location: Russian FederationRussian Federation
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Hi,
Thank you for helping me out!
Pls see attachment.
There are 2 different web sites with speed test and MT4 and cTrader platforms showing connection in the right bottom corner.
| Attachments: |
Speed Test.rar [868.96 KiB]
Downloaded 157 times
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DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on
this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control
on their content. Anyone accessing this webpage and downloading or otherwise making use of any document,
data or information found on this webpage shall do it on his/her own risks without any recourse against
Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from
the use and/or reliance on any document, data or information found on this webpage.
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