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| Historic orders are lost sporadically |
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mtnfx
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| Post subject: Historic orders are lost sporadically |
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Posted: Sat 08 Jul, 2017, 00:10
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User rating: 18
Joined: Thu 20 Apr, 2017, 22:42
Posts: 165
Location: Russian Federation,
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Today the problem I had few times before re-occurred - there is something wrong with historic orders.
Position at one of currency pairs was closed today. That happened when my notebook was sleeping. I wanted to check the exact position on chart when that happened, but there were NO that position on chart. Note: display of historic orders is enabled on that chart, and i checked status in WEB interface - closed position does present there. There is just something wrong with my local instance of JForex. Restarting does no help.
I tried to check the same via Jforex API - history.getOrdersHistory(instrument, 0, now) - just returns zero historic records for that pair. Other pairs do have some history, though i'm not sure if it correct.
Previously i managed to fix it by manual removal of the AppData\Local\JForex folder, but that also cleaned by personal configuration and i had to reconfigure personal preferences once again. That way is really not interesting.
Apart from my hope for this problem to be fixed at some time in future - is there a way to manual cleanup of only cache of the historic orders?
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mtnfx
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| Post subject: Re: Historic orders are lost sporadically |
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Posted: Sat 08 Jul, 2017, 00:56
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User rating: 18
Joined: Thu 20 Apr, 2017, 22:42
Posts: 165
Location: Russian Federation,
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Removal of AppData\Local\JForex helped this time too ... after that I've got 5 historic orders for that pair.
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Platform Support
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| Post subject: Re: Historic orders are lost sporadically |
Post rating: 0
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Posted: Fri 14 Jul, 2017, 10:48
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| JForex Master |  |
User rating: ∞
Joined: Wed 16 Sep, 2009, 18:23
Posts: 1054
Location: Geneva, Switzerland
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Are you using JForex or JForex3?
You can press Reload button in chart toolbar of JF3. That should help as well.
We will investigate this.
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mtnfx
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| Post subject: Re: Historic orders are lost sporadically |
Post rating: 0
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Posted: Wed 06 Sep, 2017, 19:51
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User rating: 18
Joined: Thu 20 Apr, 2017, 22:42
Posts: 165
Location: Russian Federation,
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I'm using Jforex3 and this problem occasionally re-occurs to me. Another problem - this affects P/L indicator and, BTW, there is something wrong with P/L itself - it looks like when scrolling back in time it scrambles and disappears. In the attached screenshot mouse cursor hovers over beginning of the chart line and it starts from *negative* value. Normally chart line continues back in time indefinitely and is 0 (zero) before first opened order. 
| Attachments: |
non-zero-start-of-PL.png [45.57 KiB]
Downloaded 219 times
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DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on
this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control
on their content. Anyone accessing this webpage and downloading or otherwise making use of any document,
data or information found on this webpage shall do it on his/her own risks without any recourse against
Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from
the use and/or reliance on any document, data or information found on this webpage.
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mtnfx
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| Post subject: Re: Historic orders are lost sporadically |
Post rating: 0
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Posted: Thu 07 Sep, 2017, 08:06
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User rating: 18
Joined: Thu 20 Apr, 2017, 22:42
Posts: 165
Location: Russian Federation,
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Missed to say in previous post - 'Refresh' button does not help.
And additional note regarding P/L indicator. It looks like it works correctly for pairs having USD in second part (e.g. EUR/USD, GBP/USD) - indicator is displayed instantly after opening of the chart. Other pairs having USD in first part (USD/CHF) or having no USD (EUR/AUD) - have problems with P/L indicator.
Here are the steps I was able to reproduce problem on demo account:
- open any non-USD instrument having no open orders, e.g. AUD/CAD
- add Volume + P/L indicator (RED color) - so far P/L should show straight zero line (you may reuse attached template when opening an instrument)
- open any order in any direction
- switch to another time frame (e.g. 1 minute -> 5 minutes) - P/L indicator disappears and never re-appears
| Attachments: |
4h-with-volume.tmpl [15.58 KiB]
Downloaded 206 times
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DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on
this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control
on their content. Anyone accessing this webpage and downloading or otherwise making use of any document,
data or information found on this webpage shall do it on his/her own risks without any recourse against
Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from
the use and/or reliance on any document, data or information found on this webpage.
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Platform Support
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| Post subject: Re: Historic orders are lost sporadically |
Post rating: 0
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Posted: Tue 31 Oct, 2017, 10:18
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| JForex Master | |
User rating: ∞
Joined: Wed 16 Sep, 2009, 18:23
Posts: 1054
Location: Geneva, Switzerland
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Is this one still a problem? I could not repeat it.
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mtnfx
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| Post subject: Re: Historic orders are lost sporadically |
Post rating: 0
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Posted: Tue 31 Oct, 2017, 18:28
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User rating: 18
Joined: Thu 20 Apr, 2017, 22:42
Posts: 165
Location: Russian Federation,
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Problem with missing orders did not reoccur to me during last month.
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