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Problem with downloading quotes online
 Post subject: Problem with downloading quotes online Post rating: 0   New post Posted: Mon 05 Aug, 2019, 07:46 

User rating: 0
Joined: Tue 29 Jan, 2019, 14:13
Posts: 13
Location: Russian FederationRussian Federation
Hello.

Please look at the first picture. It is made when the terminal was working online. And then look at the second picture and compare the prices of bars 1 and 2.
The second picture was made when I manually reload the chart.

Image


Same bars after manually reload the chart whith another price values.

Image


The second picture shows that the closing price and the low priсe of the bar 1 are lower than at the first pucture. The same problem with the bar 2.

This is a big problem because:
1) when the terminal is working online, I may not see the real prices of bars and because of this, incorrect trading decisions may be made.
2) the triggering of orders may not occur correctly.

Could you solve this problem?


Attachments:
2.PNG [25.54 KiB]
Downloaded 44 times
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 Post subject: Re: Problem with downloading quotes online Post rating: 0   New post Posted: Tue 20 Aug, 2019, 09:23 
JForex Master
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Joined: Wed 16 Sep, 2009, 18:23
Posts: 988
Location: Geneva, Switzerland
This is a problem each and every trading software is facing. The amount of the price updates might be very huge (especially during the news time) and the platform might skip some of them in order to avoid the price delay. Since the current candle gets formed from the incoming price updates (ticks), they might differ.

Suggestions:
    Subscribe for the instruments needed only
    Enable "Preferences/Advanced/Advanced settings/Process all ticks to avoid missing price history"

Note that this settming does not guarantee that all the ticks will be received. They might be skipped on the server side as well, if the server sees that the unprocessed amount of ticks is increasing on your platform side.


 
 Post subject: Re: Problem with downloading quotes online Post rating: 0   New post Posted: Mon 02 Sep, 2019, 14:29 

User rating: 0
Joined: Tue 29 Jan, 2019, 14:13
Posts: 13
Location: Russian FederationRussian Federation
OK.
And what about the pictures below. This is the same problem?


Image

Image


Attachments:
pic3.PNG [45.35 KiB]
Downloaded 25 times
pic2.PNG [48.23 KiB]
Downloaded 25 times
DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control on their content. Anyone accessing this webpage and downloading or otherwise making use of any document, data or information found on this webpage shall do it on his/her own risks without any recourse against Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from the use and/or reliance on any document, data or information found on this webpage.
 

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