Hello Support,

sometimes when the standalone client looses Connection, no disconnect is sent to indicate this.
Here is the log:

3 Mär 16:24:00 SEVERE Client disconnected, secondary connection ping failed
java.util.concurrent.TimeoutException: No response from server. Request: <HeartbeatRequestMessage(,synchRequestId=145)>
   at com.dukascopy.dds4.transport.client.TransportClient.controlSynchRequest(TransportClient.java:851)
   at com.dukascopy.dds4.transport.client.TransportClient.pingIoSession(TransportClient.java:648)
   at com.dukascopy.dds4.transport.client.TransportClient.pingConnection(TransportClient.java:681)
   at com.dukascopy.dds4.transport.client.TransportClient.access$200(TransportClient.java:54)
   at com.dukascopy.dds4.transport.client.TransportClient$1.run(TransportClient.java:362)
   at java.lang.Thread.run(Unknown Source)

3 Mär 16:24:00 SEVERE Request to DFS timed out, timeout [10000], request [<ServerTimeRequestMessage(,requestId=543)>]
com.dukascopy.charts.data.datacache.DataCacheException: Request to DFS timed out, timeout [10000], request [<ServerTimeRequestMessage(,requestId=543)>]
   at com.dukascopy.charts.data.datacache.CurvesJsonProtocolHandler.processMessage(CurvesJsonProtocolHandler.java:1228)
   at com.dukascopy.charts.data.datacache.CurvesJsonProtocolHandler.processMessage(CurvesJsonProtocolHandler.java:1148)
   at com.dukascopy.charts.data.datacache.CurvesJsonProtocolHandler.loadServerTime(CurvesJsonProtocolHandler.java:1248)
   at com.dukascopy.charts.data.datacache.time.TimeManager$3.run(TimeManager.java:225)
   at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
   at java.util.concurrent.FutureTask.run(Unknown Source)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
   at java.lang.Thread.run(Unknown Source)

3 Mär 16:24:01 INFO Child session opened for [d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443]
3 Mär 16:24:03 INFO Child session opened for [d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443]
3 Mär 16:24:04 INFO Child session opened for [d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443]
3 Mär 16:24:06 INFO Child session opened for [d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443]
3 Mär 16:24:08 INFO Child session opened for [d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443]
3 Mär 16:24:09 SEVERE Exception caught
java.io.IOException: Eine vorhandene Verbindung wurde vom Remotehost geschlossen
   at sun.nio.ch.SocketDispatcher.read0(Native Method)
   at sun.nio.ch.SocketDispatcher.read(Unknown Source)
   at sun.nio.ch.IOUtil.readIntoNativeBuffer(Unknown Source)
   at sun.nio.ch.IOUtil.read(Unknown Source)
   at sun.nio.ch.SocketChannelImpl.read(Unknown Source)
   at org.apache.mina.transport.socket.nio.SocketIoProcessor.read(SocketIoProcessor.java:218)
   at org.apache.mina.transport.socket.nio.SocketIoProcessor.process(SocketIoProcessor.java:198)
   at org.apache.mina.transport.socket.nio.SocketIoProcessor.access$400(SocketIoProcessor.java:45)
   at org.apache.mina.transport.socket.nio.SocketIoProcessor$Worker.run(SocketIoProcessor.java:485)
   at org.apache.mina.util.NamePreservingRunnable.run(NamePreservingRunnable.java:51)
   at java.lang.Thread.run(Unknown Source)

3 Mär 16:24:10 INFO Child session opened for [d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443]
3 Mär 16:24:10 INFO Disconnect task in queue, reason [EXCEPTION_CAUGHT], server address [d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443], transport name [null]
3 Mär 16:24:10 SEVERE Client disconnected, primary connection ping failed
java.util.concurrent.TimeoutException: No response from server. Request: <HeartbeatRequestMessage(,synchRequestId=146)>
   at com.dukascopy.dds4.transport.client.TransportClient.controlSynchRequest(TransportClient.java:851)
   at com.dukascopy.dds4.transport.client.TransportClient.pingIoSession(TransportClient.java:648)
   at com.dukascopy.dds4.transport.client.TransportClient.pingPrimarySession(TransportClient.java:702)
   at com.dukascopy.dds4.transport.client.TransportClient.pingConnection(TransportClient.java:693)
   at com.dukascopy.dds4.transport.client.TransportClient.access$200(TransportClient.java:54)
   at com.dukascopy.dds4.transport.client.TransportClient$1.run(TransportClient.java:362)
   at java.lang.Thread.run(Unknown Source)

The problem is that I've created a reconnect strategy when the disconnect is reveived in the ISystemListener.
It is not sent in this case and so I cannot retry to Login.
The problem is not dependent on any strategy, it appears randomly.
The line

3 Mär 16:24:10 INFO Disconnect task in queue, reason [EXCEPTION_CAUGHT], server address [d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443], transport name [null]

shows that a disconnect is in the queue, but it is not send to the ISystemListener.
I'm running API 2.12.6 and jClient 2.43.2.

I think this is related to when more than one process is logged in to the same account.
Here is the log of process A on machine A:

2015-03-04 03:35:19.351 ERROR TransportClient - Client disconnected, secondary connection ping failed
java.util.concurrent.TimeoutException: No response from server. Request: <HeartbeatRequestMessage(,synchRequestId=915)>
        at com.dukascopy.dds4.transport.client.TransportClient.controlSynchRequest(TransportClient.java:851)
        at com.dukascopy.dds4.transport.client.TransportClient.pingIoSession(TransportClient.java:648)
        at com.dukascopy.dds4.transport.client.TransportClient.pingConnection(TransportClient.java:681)
        at com.dukascopy.dds4.transport.client.TransportClient.access$200(TransportClient.java:54)
        at com.dukascopy.dds4.transport.client.TransportClient$1.run(TransportClient.java:365)
        at java.lang.Thread.run(Thread.java:935)
2015-03-04 03:35:29.355 ERROR TransportClient - Client disconnected, primary connection ping failed
java.util.concurrent.TimeoutException: No response from server. Request: <HeartbeatRequestMessage(,synchRequestId=916)>
        at com.dukascopy.dds4.transport.client.TransportClient.controlSynchRequest(TransportClient.java:851)
        at com.dukascopy.dds4.transport.client.TransportClient.pingIoSession(TransportClient.java:648)
        at com.dukascopy.dds4.transport.client.TransportClient.pingPrimarySession(TransportClient.java:702)
        at com.dukascopy.dds4.transport.client.TransportClient.pingConnection(TransportClient.java:693)
        at com.dukascopy.dds4.transport.client.TransportClient.access$200(TransportClient.java:54)
        at com.dukascopy.dds4.transport.client.TransportClient$1.run(TransportClient.java:365)
        at java.lang.Thread.run(Thread.java:935)
2015-03-04 03:35:37.021 ERROR TimeManager - Request to DFS timed out, timeout [10000], request [<ServerTimeRequestMessage(,requestId=496)>]
com.dukascopy.charts.data.datacache.DataCacheException: Request to DFS timed out, timeout [10000], request [<ServerTimeRequestMessage(,requestId=496)>]
        at com.dukascopy.charts.data.datacache.CurvesJsonProtocolHandler.processMessage(CurvesJsonProtocolHandler.java:1228)
        at com.dukascopy.charts.data.datacache.CurvesJsonProtocolHandler.processMessage(CurvesJsonProtocolHandler.java:1148)
        at com.dukascopy.charts.data.datacache.CurvesJsonProtocolHandler.loadServerTime(CurvesJsonProtocolHandler.java:1248)
        at com.dukascopy.charts.data.datacache.time.TimeManager$3.run(TimeManager.java:226)
        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:472)
        at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
        at java.util.concurrent.FutureTask.run(FutureTask.java:166)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
        at java.lang.Thread.run(Thread.java:935)
2015-03-04 03:35:39.061 INFO  ClientConnector - Child session opened for [d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443]
2015-03-04 03:35:39.298 INFO  ClientProtocolHandler - Disconnect task in queue, reason [CONNECTION_PROBLEM], server address [d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443], transport name [nul
l]
2015-03-04 03:35:52.637 INFO  AuthorizationClient - Selecting the best server...
2015-03-04 03:35:53.272 INFO  AuthorizationClient - retry count = 1, properties request time = 2015-03-04 03:35:53
2015-03-04 03:36:06.454 INFO  AuthorizationClient - retry count = 1, properties response time = 2015-03-04 03:36:06
2015-03-04 03:36:06.607 INFO  ClientConnector - Primary connect successfull, primarySession is [MinaIoSessionWrapper [session=(SOCKET, R: d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443, L: /192
.168.0.52:1263, S: d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443)]], address is [d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443]
2015-03-04 03:36:07.148 INFO  GreedClientAuthorizationProvider - !!!:Thread[ClientConnector,5,main]
2015-03-04 03:36:08.293 INFO  ClientConnector - Child session opened for [d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443]

And here is the log of process B on machine B(happening it the same time):

4 Mär 01:49:13 SEVERE Client disconnected, secondary connection ping failed
java.util.concurrent.TimeoutException: No response from server. Request: <HeartbeatRequestMessage(,synchRequestId=6238)>
   at com.dukascopy.dds4.transport.client.TransportClient.controlSynchRequest(TransportClient.java:851)
   at com.dukascopy.dds4.transport.client.TransportClient.pingIoSession(TransportClient.java:648)
   at com.dukascopy.dds4.transport.client.TransportClient.pingConnection(TransportClient.java:681)
   at com.dukascopy.dds4.transport.client.TransportClient.access$200(TransportClient.java:54)
   at com.dukascopy.dds4.transport.client.TransportClient$1.run(TransportClient.java:362)
   at java.lang.Thread.run(Unknown Source)

4 Mär 01:49:15 INFO Child session opened for [d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443]
4 Mär 03:35:18 SEVERE Client disconnected, secondary connection ping failed
java.util.concurrent.TimeoutException: No response from server. Request: <HeartbeatRequestMessage(,synchRequestId=6855)>
   at com.dukascopy.dds4.transport.client.TransportClient.controlSynchRequest(TransportClient.java:851)
   at com.dukascopy.dds4.transport.client.TransportClient.pingIoSession(TransportClient.java:648)
   at com.dukascopy.dds4.transport.client.TransportClient.pingConnection(TransportClient.java:681)
   at com.dukascopy.dds4.transport.client.TransportClient.access$200(TransportClient.java:54)
   at com.dukascopy.dds4.transport.client.TransportClient$1.run(TransportClient.java:362)
   at java.lang.Thread.run(Unknown Source)

4 Mär 03:35:20 INFO Child session opened for [d-ja-gva-101-133-167.dukascopy.com/194.8.15.167:10443]
4 Mär 03:35:28 SEVERE Client disconnected, primary connection ping failed
java.util.concurrent.TimeoutException: No response from server. Request: <HeartbeatRequestMessage(,synchRequestId=6856)>
   at com.dukascopy.dds4.transport.client.TransportClient.controlSynchRequest(TransportClient.java:851)
   at com.dukascopy.dds4.transport.client.TransportClient.pingIoSession(TransportClient.java:648)
   at com.dukascopy.dds4.transport.client.TransportClient.pingPrimarySession(TransportClient.java:702)
   at com.dukascopy.dds4.transport.client.TransportClient.pingConnection(TransportClient.java:693)
   at com.dukascopy.dds4.transport.client.TransportClient.access$200(TransportClient.java:54)
   at com.dukascopy.dds4.transport.client.TransportClient$1.run(TransportClient.java:362)
   at java.lang.Thread.run(Unknown Source)

The problem is that the disconnect signal is send for A but not for B.
A is just used for receiving market ticks while B is used for sending orders.
Please send disconnect for all processes so that reconnect programs can jump in.

I want to avoid writing my own heartbeat thread.

Error was on my side...fixed.