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How to identify a reply from support team
Heatheri77
 Post subject: How to identify a reply from support team Post rating: 0   New post Posted: Fri 10 May, 2013, 11:18 
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Joined: Tue 07 Aug, 2012, 08:43
Posts: 49
Location: SingaporeSingapore
Dear dukascopy support,
So far I look for the id "visual support" to identify if a reply is from dukascopy support, location Switzerland.
Please let me know how to identify if a reply is coming from dukascopy support.
Thanks in advance.
 
Para
 Post subject: Re: How to identify a reply from support team Post rating: 0   New post Posted: Fri 10 May, 2013, 13:33 
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Joined: Fri 12 Apr, 2013, 14:08
Posts: 88
Location: FranceFrance
Dear Heatheri77

So far, on top of the programmers clearly identified as "visual support", Dirk, vadim_berezhnoj and Myself (Para) are members of the Visual JForex team.
 
Heatheri77
 Post subject: Re: How to identify a reply from support team Post rating: 0   New post Posted: Tue 14 May, 2013, 07:58 
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Joined: Tue 07 Aug, 2012, 08:43
Posts: 49
Location: SingaporeSingapore
Dear Visual J support,

So now we know from the response under post 'Time frame' that
Quote:
Para, Dirk and Vadim are official members from Visual JForex support team, later this team will be increased. So please, believe them :).


I suggest to please create 'support' user id's for them. eg visual support1, visual support 2 etc so we can identify them.
If they reply using their own id's I will think they are not from support team.
 
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