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| How to identify a reply from support team http://www.dukascopy.com/swiss/english/forex/jforex/forum/viewtopic.php?f=146&t=49208 |
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| Author: | Heatheri77 [ Fri 10 May, 2013, 11:18 ] |
| Post subject: | How to identify a reply from support team |
Dear dukascopy support, So far I look for the id "visual support" to identify if a reply is from dukascopy support, location Switzerland. Please let me know how to identify if a reply is coming from dukascopy support. Thanks in advance. |
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| Author: | Para [ Fri 10 May, 2013, 13:33 ] |
| Post subject: | Re: How to identify a reply from support team |
Dear Heatheri77 So far, on top of the programmers clearly identified as "visual support", Dirk, vadim_berezhnoj and Myself (Para) are members of the Visual JForex team. |
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| Author: | Heatheri77 [ Tue 14 May, 2013, 07:58 ] |
| Post subject: | Re: How to identify a reply from support team |
Dear Visual J support, So now we know from the response under post 'Time frame' that Quote: Para, Dirk and Vadim are official members from Visual JForex support team, later this team will be increased. So please, believe them  .I suggest to please create 'support' user id's for them. eg visual support1, visual support 2 etc so we can identify them. If they reply using their own id's I will think they are not from support team. |
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