Dukascopy Support Board
http://www.dukascopy.com/swiss/english/forex/jforex/forum/

JSON decoding error during login attempt
http://www.dukascopy.com/swiss/english/forex/jforex/forum/viewtopic.php?f=141&t=50304
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Author:  kurak777 [ Thu 31 Oct, 2013, 09:33 ]
Post subject:  JSON decoding error during login attempt

Hi Support,

I am trying to connect Visual JForex to my community account but I get the error.
Image

Can you please help me to overcome the issue and get access to my JStore strategies?

Thank you and best regards,
Kurak

Attachments:
login_decoding_error.png [5.57 KiB]
Downloaded 553 times

Author:  vadim_berezhnoj [ Thu 31 Oct, 2013, 11:37 ]
Post subject:  Re: JSON decoding error during login attempt

Greetings

We need your community login and date time of login attempt to fix that bug.

Author:  kurak777 [ Thu 31 Oct, 2013, 15:13 ]
Post subject:  Re: JSON decoding error during login attempt

Hello,

It happens every time I try to login. For example now: 15:13 CET, community login: 'kurak777'.

Best regards,
Kurak

Author:  kurak777 [ Wed 06 Nov, 2013, 20:13 ]
Post subject:  Re: JSON decoding error during login attempt

Any progress? I am still encountering the issue regardless of which machine or internet connection I use.

Regards,
Kurak

Author:  RockForex [ Wed 06 Nov, 2013, 20:48 ]
Post subject:  Re: JSON decoding error during login attempt

Still with error ...

Can Help us please?

Thanks

Author:  dirk_r1 [ Thu 07 Nov, 2013, 10:30 ]
Post subject:  Re: JSON decoding error during login attempt

Greetings!

It does not work with email-login.

Please use only the Community-Login with the correct spelling using upper and lower cases.

If it still persists please let us know.

Author:  kurak777 [ Thu 07 Nov, 2013, 10:38 ]
Post subject:  Re: JSON decoding error during login attempt

Hello,

It does not work neither with email nor with community login! That is I get the same error in any of those cases.

Regards,
Kurak

Author:  Heruar [ Thu 07 Nov, 2013, 10:53 ]
Post subject:  Re: JSON decoding error during login attempt

I can login both ways on the website, but only with email on Visual JF application.

Cheers.

Author:  kurak777 [ Mon 11 Nov, 2013, 14:52 ]
Post subject:  Re: JSON decoding error during login attempt

Hello Support,

I am not able to perform the simple login action. "JSON decoding error: 4" is still there. Can you please investigate and fix the issue?

Best regards,
Kurak

Author:  dirk_r1 [ Mon 11 Nov, 2013, 16:38 ]
Post subject:  Re: JSON decoding error during login attempt

Did you change your community-login?

Author:  kurak777 [ Mon 11 Nov, 2013, 18:47 ]
Post subject:  Re: JSON decoding error during login attempt

Hi,

I have never changed my community login.

Please consult following three cases:
1. I try to login using my community login.
2. I try to login using email which community login is registered under.
3. I provide fake login.

It looks like my credentials are properly recognized however I am receiving the error and cannot login.

Image

Best regards,
Kurak

Attachments:
visualJFXError.png [11.92 KiB]
Downloaded 512 times

Author:  dirk_r1 [ Tue 12 Nov, 2013, 11:16 ]
Post subject:  Re: JSON decoding error during login attempt

Hi,

We are very sorry. We still do not know what causes the error. Thank you very much for your help, anyway!

Could you please send us your password via email to [email protected]. It would be very grateful and hopefully we will find a solution with your assistance.

Thank you in advance!

Author:  Heruar [ Tue 12 Nov, 2013, 12:49 ]
Post subject:  Re: JSON decoding error during login attempt

dirk_r1 wrote:
Hi,

We are very sorry. We still do not know what causes the error. Thank you very much for your help, anyway!

Could you please send us your password via email to [email protected]. It would be very grateful and hopefully we will find a solution with your assistance.

Thank you in advance!


That's an unusual request :)
I mean I don't have a problem with that, I can type the email adress manually to avoid phishing scams and such, but wouldn't you have access to that information already ?
I'm thinking there are different departments within Dukascopy and one has access to account information and one to the Visual JForex source code. So in my logic the problems related to accounts and Visual JFx are more of a lack of communication between departments problem. ;)
If one department would have access to all the info maybe my Visual account would work with the strategy contest.
Just my 2 cents :)

Cheers

Author:  Visual Support [ Fri 15 Nov, 2013, 15:44 ]
Post subject:  Re: JSON decoding error during login attempt

Hello Kurak

We made temporary changes in authorisation in case of your problem.
This problem will be fully fixed a bit later, but currently you can to login in VJF with your login name: kurak777.
But please dont use email as login there.

Author:  kurak777 [ Fri 15 Nov, 2013, 15:53 ]
Post subject:  Re: JSON decoding error during login attempt

Hello,

I confirm, I am able to login now.

Thank you and best regards,
Kurak

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